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September 2023 by Melisa Amores
The absolute most ridiculous credit union I’ve ever been with. Paid off my vehicle a month ago, they asked for my signature and then I was told I would be receiving my title in the mail in 2-3 weeks. I asked before leaving if that is all I need to do and the Teller confirmed it was. Called after 3 weeks to check on the status and was told title was never sent out because I missed a “printed signature” I was never told about this printed signature when I paid off my vehicle I even verified with the teller then and there if I need to do anything else and I was told I did everything I needed to do. They didn’t even bother calling me once to inform me of this either. Had to update my address again even though I had already verified and confirmed it with the teller the day I paid the vehicle off. Again they told me that’s all I needed to do and that they would now send out the title to the correct address. Called again to check on the status of the title and was told they still haven’t received the title back so they can’t send it out and that they recommend filling for a lost title.. absolute joke of a credit union. I will be closing any account and loan I have with them as soon as possible. I can’t wait to have nothing to do with this company. I sincerely wouldn’t recommend this credit union to anyone.
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September 2023 by Steve Adams
Have you ever heard of a bank that wouldn't take your deposits? Limits on deposits? Well buckle up kiddos and let me introduce... ETPCU. Voted "Bank of the Future"... in 1923.Fast forward 100 years later, from February, 2023 to July, 2023 I had "NOTHING BUT PROBLEMS" making Mobile Deposits of my paychecks.I was "crystal clear" when I opened that account that I MUST deposit my checks with a mobile app... I work out of town, checks are written on payday and I cannot be running up and back during business hours to make deposits and withdrawals. Direct deposits would take a couple days longer."No problem. No problem at all Mr A.", they told me when I opened the account. It was easy to believe at the time, after all they did had an awesome mobile app. (Remember I said that.)Well, as it turned out, I had NOTHING BUT PROBLEMS that required me to take off work and drive all the way up to Tyler to fix. Repeated lip service and not following through with the promises of raising my Mobile Deposit LIMIT (LITERALLY BY A COUPLE OF BUCKS) and a discovered, previously unmentioned "MONTHLY DEPOSIT LIMIT" on a month with three paychecks in it was about all I could take, I'm a very patient person.Well, one final failure after that and instead of again driving to Tyler, I drove the other direction. Went down to Rusk and opened a new account with "Cherokee County Federal Credit Union"... Where I have had ZERO PROBLEMS making deposits... Zip, Zero, Zilch, Nada. They have mobile deposit limits too but they're way more generous (or far less paranoid schizophrenic) and it was explained to me that my checks are written on a local East Texas Bank from my employers "well established" bank account. My employer also has a flawless credit rating. There never ever should have been a problem at ETPCU.No, CCFCU treats me like ETPCU "should have" and very well "could have"... all along.Remember when I said (see above) they have a great mobile app? It is awesome. However it's the credit union that proved entirely dysfunctional to me... Sure it could be said that I'm just not the right sort of customer to bank there. They're good for walking into the lobby during typical business hours, as if it were the early 1900's. But for a working fella like me who works out of town... Forget it.This bank has proven to me to be a world class dump of the highest order. I regret listening to ALL the empty promises and unresolved PROBLEMS.Glad it's over.
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August 2023 by Steve A.
Have you ever heard of a bank that wouldn't take your deposits? Limits on deposits? Well buckle up kiddos and let me introduce... ETPCU. Voted "Bank of the Future"... in 1923. Fast forward 100 years later, from February 2023 to July 2023 I had "NOTHING BUT PROBLEMS" making Mobile Deposits of my paychecks. I was "crystal clear" when I opened that account that I MUST deposit my checks with a mobile app... I work out of town, checks are written on payday and I cannot be running up and back during business hours to make deposits and withdrawals. Direct deposits would take a couple days longer. "No problem. No problem at all Mr A.", they told me when I opened the account. It was easy to believe at the time, after all they did had an awesome mobile app. (Remember I said that.) Well, as it turned out, I had NOTHING BUT PROBLEMS that required me to take off work and drive all the way up to Tyler to fix. Repeated lip service and not following through with the promises of raising my Mobile Deposit LIMIT (LITERALLY BY A COUPLE OF BUCKS) and a discovered, previously unmentioned "MONTHLY DEPOSIT LIMIT" on a month with three paychecks in it was about all I could take, I'm a very patient person. Well one final failure after that and instead of again driving to Tyler, I drove the other direction. Went down to Rusk and opened a new account with "Cherokee County Federal Credit Union"... Where I have had ZERO PROBLEMS making deposits... Zip, Zero, Zilch, Nada. They have mobile deposit limits too but they're way more generous (or far less paranoid schizophrenic) and it was explained to me that my checks are written on a local East Texas Bank from my employers "well established" bank account. My employer also has a flawless credit rating. There never ever should have been a problem at ETPCU. No, CCFCU treats me like ETPCU "should have" and very well "could have"... all along. Remember when I said (see above) they have a great mobile app? It is awesome. However it's the credit union that proved entirely dysfunctional to me... Sure it could be said that I'm just not the right sort of customer to bank there. They're good for walking into the lobby during typical business hours as if it were the early 1900's. But for a working fella like me who works out of town... Forget it. This bank has proven to me to be a dump of the highest order. I regret listening to ALL the empty promises and unresolved PROBLEMS. Glad it's over.
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October 2022 by Addison F.
If I could give zero stars for the Tyler branch I would. I was recently between jobs and had withdrawn my 401k from the previous. The check was less than 3k. When I entered I was rushingly greater. Upon asking to cash my check the teller , Hannah Nelson, went directly to her manager , Catherine Eaton, instead of opening my account and attempting to cash like previous tellers have done. I was then told there would be a 6 day business hold for out of state check of that amount. I expected the hold but I was denied any amount of the check. Other branches have atleast let me have portion of the money to get by. I explained this to the teller and she said that is the protocol she had to follow. They had also just cashed a check of this amount under a month ago so I was a little confused. I was told my funds don't match and what if I over draft. I replied that's the point of my trying to cash it or get partial, it takes money to stay out of the red and that's hard to do when you're waiting to start a new job. To add insult to injury there was a man there with a similar hold circumstances, he was white like the manager, and they allowed him some money. I felt racially profiled since I walked In that bank and I have been a member for over 15years. I will never return to that biased branch and makes me wonder about the integrity and values of ETPCU as a whole.
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July 2022 by Emily Ford
Horrible. ? they told me the WRONG information about getting a credit card now I gotta wait 3 more months. Thanks a lot.
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June 2022 by Mickey Vogt
I cant believe that I have to be a member before someone can tell me my options to roll my 401k over. Not good customer service
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December 2021 by Mcmurray Katherine
Make sellers and buyers jump thru hoped to make a loan for buyer happen and want seller to go out of their way with excessive emails and calls to them and no return calls. Unprofessional
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November 2021 by Debbie Sallee
We’ve been with ETPCU for several years. They’ve been amazing ? to work with. We recommend to our daughter (21) get an account with them about a year ago. Last week she bought her first car thanks to Shelby at the Tyler location. Shelby dove right in to help get Chey in the car of her dreams. She went out of her way to make numerous calls to Carvana which was not a super easy process, Shelby was very friendly, patient and helpful and has the best personality making a stressful situation fun and comfortable. Thank you!
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November 2021 by Lois Morehouse
I would like to thank Lauren for all of her help today. I also want to thank Kristell and Shelby you have all been amazing.
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October 2021 by Zainab Danjumma
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October 2021 by Echono Joshua
Investing in Crypto/Bitcoin, Forex...
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March 2021 by Juli Jameson
Parade of issues. As a business client, I need my bank to operate reliably and efficiently. They cost me so much time having to call in see why they decided to decline charges to suppliers when there was no reason or purpose! Professional may be in the name but it is NOT a bank that makes you look professional or respects your time as a professional.
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January 2021 by lou smith
Kind people
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December 2020 by Kimberly Fox-Brick
This bank sent my savings to the state unclaimed property! Yes, it was a small amount $105.00. I have lived at the same address and have the same phone number for 20+ years! I had to file paperwork to get my money! What bank doesn’t want your $105.00?
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September 2020 by JeffLara Talbert
Worst customer service ever!!!
