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December 2023 by Jason Worley
Bought a drill and it did not work chuck dident turn and they dident want to take it back less than 24 hrs later. Then wanted me to pay a restocking fee and the lady doing this is the one who sold it to me not very professional at all at this store.
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October 2023 by Austin Slenk
Terrible place to pawn stuff. Brought a $700 laptop in perfect condition and they even told me it was in amazing condition and offered $100 because “they don’t do much with laptops” horrible place to pawn just go elsewhere
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August 2023 by Holly Stanton
The guy that works there is an idiot. I brought an instrument in he claimed was bent...it is NOT...offered me 10 or 15...took it to an actual music store and got almost $1,000 for it.
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March 2023 by South3rn_
They really tried to con me on jewelry I’ve pawned before to sale! Man tried to give me what I pawned and that was 300 when the first offer was 150.00 then I told him that’s lower than what I’ve pawned it for and when I pawned it for 300 the guy wanted me to pawn it for ?800 so if I can pawn for 800and I just took 300 I know I could of easily sold my jewelry for the price I asked ?
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October 2022 by Lisa Cocolan
Friendly,knowledgeable staff who always greets me with a genuine smile. Pay top dollar on gold and silver.
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August 2022 by MsTee 1104
My experience here is usually pretty descent; today it was not well at all… New employees should always seek advice from senior employees…
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August 2022 by Lonnie Baker
They traded out my controller on my PlayStation 4 I had just got it it was brand new I used it one time and I got it back the controller sticks on the right two button I will never do business with them ever again
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April 2022 by Tony T.
I went in First Cash Pawn in Whitehouse TX. and purchased a hand gun on lay away. This was a Girsan Regard m.c. 9mm. $ 580 and the next day went to Superior outfitters in Tyler and found the same gun for $ 111 less $ 469. I went back to Whitehouse First Cash Pawn and was told I could not get a refund on my layaway!! I told the young man waiting on me I had found the same gun 25% less local and he said I do not know what to tell you. No refund or price match!! I will NEVER buy from First Cash in Whitehouse or any other First Cash again!! Reverend T. Tucker
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November 2021 by MaVrides
Cesar and Eric are an absolutely delightful! It feels like family every time I go in. I truly adore the professionalism they both have. I’ve been there when some customers get outraged for stuff that is absolutely their own faults. I’ll give a few examples… just recently was a dude with a crossbow said they didn’t call him. I was present when he came in to redeem itThey apologized and informed him again how the layaway plan works. He admitted to forgetting his due dates but still got angry at them for selling it.
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November 2021 by Derald Calhoun
Put son a wicked ridge crossbow on layaway. Forgot to stop by and pay monthly fees. Came by a week later to get it out for my son's 18th birthday and they done pulled it.and sold it .without even a phone call to let me know. Not happy. Sons birthday is tomorrow
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September 2021 by Sharun Jones
OMG! This place is awesome!!!! Sold gold here got a amazing deal. The staff was super nice, professional and had a positive attitude the entire visit. I appreciate the honest, help, and respect. Thank you First Cash Pawn!
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August 2020 by Nick H.
Went in to see if they had any switches. Nintendo switches. Guy tries to sell me a 200.00 switch lite which you can buy new at wal mart for 199.00. come on man. Pawn shop should be better price for some used system than a brand new one with warranty from a store.
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May 2020 by Lindsay Sexton
I am very happy with the service I received at this location. About a month ago,I pawned my very special Banjo here. I got 75 dollars loan for it and I was very impressed. I also am very thankful and grateful that I was able to easily get my banjo back. I didn't have to pay much more in order to get it out. I am proud that this business keeps your stuff and takes care of it. I give it five stars!
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January 2020 by Nick Heitzeberg
Bought some video games there. People were super nice and fair price.
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December 2019 by Alexander Oviedo
Closed store before closing time
