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November 2022 by K H
I have shopped here ever since I moved to Tyler. I've spent A LOT of money there. However, their service seems to be lacking of lately. The store is very crowded so trying to find an item that may be displayed can sometimes be difficult. The thing that really upset me though was the fact that I witnessed a young woman come in, she was put together but did have tattoos. I witnessed her speaking with the owner about a product she had and when she left the owner and one of the staff had a conversation about this young woman that wasn't positive. I decided at that moment to put my things back and not shop there anymore. I have children that have tattoos, even though it's not my personal choice, it was their decision & they are wonderful & God fearing. Jesus loves everyone and I can promise you, he never judged by someones appearance. I left and went to Simply Celebrate where I was greeted warmly & helped with my purchases.
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August 2021 by Sharon Lantz Michel
I recently discovered this store while visiting friends in Tyler and loved spending time and money in this wonderland. I only wish I lived closer but they assured me I can shop from 2 hours away. Fortunately for me I also have a personal shopper who said she would be happy to pick up anything for me. Looking forward to welcoming my first great-grandchild in February.
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August 2021 by Ryan Marie Jordan
I recent discover Haute Totz and have nothing but AMAZING things to say. All the women that work in the store are wonderful and so helpful! The store is always tidy and fun to just walk through! They helped me with monogramming some items for my newborn and held a pretty high value car seat for me for a couple of days until I was able to make it back into Tyler. I'm excited to go back and shop around more!
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August 2021 by S. Karina McBrayer
I have always recommended Haute Totz for embroidery but they will be losing that recommendation after this experience. I brought in gifts to get embroidered. Three silk pillow cases. Dropped off Friday 7/30 and was told they would be done by 8/6. I came to pick them up 8/7 and they couldn't find them. Turns out they never did them. I was told they would do them later today and I would need to come back. They close at 5. Not only do I have toddlers that nap until almost 5, but I live across town, and I scheduled a get together with these college kids for this afternoon at my house and will not have their gift because Haute Totz forgot to do them. I asked if they could do them while I run another errand but the said someone was going to lunch for an hour and I would have to wait until they are back. I would think if you messed up and forgot to do it, that would be a priority to fix, especially knowing that not fixing it means these kids not getting there gifts. Very upset. Will not return after this. Will not support or recommend Haute Totz anymore after ruining this.
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June 2021 by Laci Stovall
I never leave this store empty handed! They have the cutest outfits plus a friendly staff & they offer monogramming & gift wrapping
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May 2021 by Cindy Richardson
Adorable clothes and shoes. Never saw a price on anything and had to ask for help twice. They did not have any Livie & Lucca shoes displayed and when i asked about them, they brought out two pair of winter shoes without knowing the price. No thank you.I have 9 grands I buy for and it’s a shame someone couldn’t have assisted better. No one even offered an alternate brand. I have many grandmother friends that express the same concerns.We will go to Dallas to shop for children’s clothes and shoes.
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February 2021 by Steven Jones
Best full service children's toys and clothes. Literally the BEST staff in town!!
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January 2021 by Vanessa McKellar
The fact that my boys’ favorite Christmas gifts came from Haute Totz is reason enough to shop here, but the free gift wrapping makes it a no brainer. Jemilynn is so sweet with my kids and it’s just really fun shopping here!
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November 2020 by Anthony Mair
Placed order on the 23rd at 8am and they didnt ship it until the 27th. I paid for 2 day shipping thinking it would be shipped at least on Monday. I raised the concern with the store via email informing that it would now miss our sons birthday but they didnt seem to care.
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November 2020 by Brett H.
The epitome of customer service. The ladies in Haute Totz always go above and beyond to serve their customers. Free gift wrapping and all. Support small business!
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January 2020 by Len Beverley
She went above and beyond to make sure I was satisfied with my order! I don’t think she got a lot of sleep as she was continuously send me messages! Well done!
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December 2019 by Patty Grissom
Great customer service and I love the reasonable monagramming prices. Ty so much!
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November 2019 by Erin Allare
An adorable store with a big variety and a very helpful staff! It’s awesome!
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October 2019 by Brynn E.
Great little boutique has good seasonal sales and my favorite brands including the Beaufort bonnet company and dondolo. They have the latest boutique styles for kids and the staff is super friendly (even if u show up in workout gear and no makeup ). Prices are very competitive and not inflated (I'm from Dallas so I cross check). I wish I could find a similar place in Dallas
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June 2019 by sarah schrader
Cute clothes. But way overpriced. I couldn't afford anything in there.
