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September 2023 by Anne Wallace
I have called five times and left four messages over the past week. I have heard nothing in response. Such a disappointment! Maybe they have gone out of business? Can anyone recommend another wedding dress cleaner to send to? My daughter's dress is really dirty! Thank you!
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January 2023 by Juneitta Brumley
I had such a positive experience with this company. They cleaned and preserved my daughter's wedding gown, including repairing a few small things. It was carefully handled and the repairs were done flawlessly. They constantly communicated with me in every step of the process. The finished product is a beautiful gown that looks brand new. They do an amazing job and provide outstanding customer service! I highly recommend this company!Service: Wedding gown preservation
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July 2022 by Lauren Canzano
I purchased my wedding dress on stillwhite, a second hand retailer. When the dress arrived it had minor yellowing around the skirt, some mud where the skirt it hit the ground, and a snag of lace here and there. I was a bit distraught as I was not informed of any stains on the gown. I sent it to Heritage hoping they could restore the dress to its original condition. When the dress was returned to me, it was immaculate! I mean every single stain was totally lifted. So yeah, I would absolutely recommend using this service, I could not be more satisfied.
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May 2022 by Catherine Lewis Sáenz
I just got my dress back and Heritage Garment Preservation did an absolutely amazing job! They had great communication from the beginning, were really nice, answered all of my questions, helped me select the best packaged for my dress that included cleaning and preservation (the Heritage Couture), and caught some things I had missed on my dress during their intake assessment. 10/10 would recommend.For reference, I sent my Enaura dress (that included and illusion neckline and a ton of beading) to them 4-ish months after my wedding. It had had rips to the sleeves (fixed), a dirty hemline (cleaned) and the bustle had been broken (also fixed). The bag that it came in was also very high quality.
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February 2022 by Jess Jones
I am so thoroughly impressed with the care and attention that my 20 year old gown received while in your care. Just unveiling it (I'm sorry, I couldn't wait and I used the gloves) brought back so many amazing memories. Thank you so so much from the bottom of my heart!
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February 2022 by Ginger Senefeld
Heritage Garment Preservation is up-front about the process and costs. My mom's wedding gown from 1969 was in rough shape. Very yellowed and stained. Absolutely beautiful job and white! Great service!
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October 2021 by Kasey Smith
I couldn’t be happier with Heritage Garment Preservation! I left it to the last minute and was scrambling to find some way to preserve/clean my wedding dress after my wedding. Three days after my wedding, I moved 4500 miles across the globe and didn’t have any way to take it with me on the plane - so when I say I was scrambling, I really mean it! I did some google searching and I am SO GLAD that I found HGP. Not only did they do an INCREDIBLE job, but they were SO great with communicating and keeping me updated. I was worried about cost because the bottom of my dress also got significantly dirty on my wedding day, but HGP was very, very reasonable. I give them 14 stars out of ten!
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April 2021 by Kara Rodriguez
UNBELIEVABLE job! My dress - which was in fairly unfortunate condition - came back looking just as good as the day I bought it 9 years ago. Cannot recommend them enough. Suzanne and staff were an absolute pleasure to work with.
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December 2020 by Kasey Brown
I couldn’t be happier with Heritage Garment Preservation! I left it to the last minute and was scrambling to find some way to preserve/clean my wedding dress after my wedding. Three days after my wedding, I moved 4500 miles across the globe and didn’t have any way to take it with me on the plane - so when I say I was scrambling, I really mean it! I did some google searching and I am SO GLAD that I found HGP. Not only did they do an INCREDIBLE job, but they were SO great with communicating and keeping me updated. I was worried about cost because the bottom of my dress also got significantly dirty on my wedding day, but HGP was very, very reasonable. I give them 14 stars out of ten!
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June 2020 by Megan
Overall a great experience with Heritage Garment Preservation. All the ladies are knowledgeable, helpful, and professional. I ended up getting two wedding dresses and a veil persevered from across the country with out any problems. My sister in-law referred the company to me and has also used them for her gown and veil. Highly recommend their honestly and services.
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June 2020 by Chelsea Estes
I highly recommend Heritage Garment Preservation! I planned to send my vintage wedding dress to a dry cleaner in New York with whom my seamstress had a long-standing relationship. Unfortunately, they closed in late March because of COVID-19. I contacted Heritage Garment Preservation in a panic and spoke to Suzanne who kindly explained HGP’s cleaning process (they inspect your gown upon arrival, write up a unique treatment plan for your dress, use products that are environmentally friendly and communicate with you throughout the entire process of your gown care). She was so friendly and patient. Soon after, my dress was off to Texas. This was a giant leap of faith because I live on the East Coast. Sending my wedding dress to Texas seemed crazy at the time but it was the very best decision! Once it arrived, Amanda, one of their cleaning specialist, expressed several serious concerns about my dress but assured me that they would do everything they could to restore it to its original beauty. In a little less than two weeks, my dress was returned to me and it is so beautiful! I cried tears of joy as I was unpacking it. I’m so thankful to the HGP team for the outstanding work they did restoring my dress.
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February 2019 by Jessica W.
Prior to receiving my gown, communication was excellent. However, none of that necessarily mattered when I received my gown and it was not preserved in the way I had ordered. They offer two preservation styles, and I received a box with my gown in it rather than the hanging method I had requested. As I still wish to hang my dress (as they make a big deal on the website of differentiating the two styles and describing their process). I have since tried emailing the company three times, and called and left voicemails to request a call back, and I have heard nothing back from Heritage Garment Preservation. Very disappointed in their lack of follow up here.
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February 2019 by Jessica B.
Prior to receiving my gown, communication was excellent. However, none of that necessarily mattered when I received my gown and it was not preserved in the way I had ordered. They offer two preservation styles, and I received a box with my gown in it rather than the hanging method I had requested. As I still wish to hang my dress (as they make a big deal on the website of differentiating the two styles and describing their process). I have since tried emailing the company three times, and called and left voicemails to request a call back, and I have heard nothing back from Heritage Garment Preservation. Very disappointed in their lack of follow up here.
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February 2019 by Allison Herman
I got my wedding dress back today from Heritage Garment Preservation. I was worried because I waited so long (2 years) to have it cleaned, repaired and preserved. They did an absolutely beautiful job with it! I couldn't be happier. I love the bag that it's in and the obvious care they took with cleaning and repairing it! Thank you Heritage!
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September 2018 by Betty Houston
Great videos to explain the process.