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March 2024 by Jeremy Malazzo
George and his crew run a great operation. I would highly recommend hertz Tyler to anyone. Great selection of cars and professional staff.
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February 2024 by Russell Tomlinson
Use enterprise not this place
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January 2024 by Margarita Jones
The rental pickup is quick and the drop- off was even quicker...staff was very friendly. Thanks Jordan!
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October 2023 by Eva Hickman
We had made an appointment to rent a car from them, and were told they had availability, however only after I had dropped my husband off (I had a medical appointment elsewhere) did they inform us they didn't have anything avaliable. (They could have told us this up to 3 hours beforehand, yet failed to)They told my husband they were closing in 30 minutes and literally kicked him out, not offering him a ride or an apology. He had to walk for over an hour until my appointment finished and I was able to pick him up. First thing the next morning I went in and they immediately gave me a car (after I expressed my annoyance) however the car was dirty and though they did apologize for their unprofessional behavior they also made a myriad of excuses which I believe to be false. Go to Enterprise instead, we've had a great experience with them.
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August 2023 by Julie
So very happy with this place (SW Loop, Tyler Tx)!!. Had a confirmed reservation at Enterprise; walked in to hear that they have no cars today or for the next 2 days and no attempt made to contact me. When I expressed extreme unhappiness that I would now have to call in for work, I was told the area manager would call me, but never received a call. Thankfully Hertz next door saved the day with a clean fun rental and a better rate! Thank you Hertz!!!!
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August 2023 by M Sumpter
I made a reservation online, it said they have a car available. I call for an hour to confirm I had a car ready, but no one answered, so I got a ride to the branch office and the gentleman says they don't have a car available and there were a room filled with people waiting. So sad, they don't update their website and waste customer's time.
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August 2023 by James Ballou
An hour still waiting inside. Not a word from the one employee. Y'all need more help and a customer service class....
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August 2023 by Jasmine Merrick
I came today to pick up my rental, there was an hr wait with 6 people in front of me when I got there with just one worker. George came and started the car and gave me the keys to a equinox. I left Tyler and traveled to port Arthur, tx when I received a call from GEORGE not to turn off the car because he gave me the wrong keys. This is 4 hrs from Tyler, tx I then had to call another hertz who had any vehicles available. None but one in lousiana which was 2 hrs outside of where I was traveling to had vehicles. GEORGE did not do anything to rectify what he had messed up. HERTZ has horrible customer service
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August 2023 by Larry Montgomery
After visiting the athins location and being informed they couldnt help as we were not on a waiting list and they had no cars the tyler location and the extremely awesome staff was the saving grace for this co.
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July 2023 by Jamie H.
Enterprise has made a mess up and out was going to force us to change our whole vacation plans since we needed a bigger car for the road trip. We were walking past Hertz after being really disappointed with enterprise at the airport. We stopped on a chance hoping maybe hertz could help us. Robert there at the desk went above and beyond to find us a car to fit our vacation needs. He did it with a smile and joked with us to calm us from being so irritated and frustrated with the other company. Robert was fantastic and more than happy to help us!
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June 2023 by Chip B.
I rented a car for 9 days I turned it in on time and started getting 5 day late charges because the person in charge did not close out the account. Then I got a call because Hertz said I needed to return the car which I already did on the due date. Then they charged a higher rate than agreed on. Then they charged me an extra day. So after many calls to Hertz, supposedly I will get my deposit back with the credit they charged my account. So, a complete nightmare experience with the Hertz on loop 323. I will not rent from them again. Big lesson learned. But the People in credit, and others did their job to help fix the nightmare. So we will see if I get my credits back.
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June 2023 by Aaron Crawford
Staff were not customer oriented at all...I was greeted with "sup"?! Not a how can I help you...nothin...find a different location to rent from
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June 2023 by Ted and Cheri May
Had concern about rental I was driving they exchanged quickly and I was back on the road
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June 2023 by Laziz Yusupov
I made a reservation online, it said they have a car available. I came to the branch office and the gentleman says they don't have a car available at all. So sad, they don't update their website and waste customer's time.
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June 2023 by J Warfield
Small office. Lots of screen time to get a car, $200 deposit, even with a credit card.....seems they are using your money for as long as you rent.
