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April 2025 by Scott Beam
Professional and courteous people that will look after you better than the big firms!!!
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April 2025 by Douglas Turner
There most seasoned professional tax consultant was giving wrong advice in Tyler, tx office. Even info with proof put in front of her she didn't want to admit she was wrong so she would dig deeper into her stubbornness and say she knew better than IRS tax law. So we went to a retired IRS agent that actually knew tax law. Will never use tyler office again.
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March 2025 by Sean Simmons
I tried so hard to warn them, now just for starters, Here's some helpful information, make sure that you are very detailed and provide proof especially with DECEPTIVE MARKETING
You can file a complaint online or call the Consumer Protection Hotline (office of consumer affairs) at (800) 621-0508 or the State of Texas Attorney General (800) 720-7777, Monday through Friday, 8 AM to 4:30 PM
UPDATE TO OWNER RESPONSE, I ALREADY HAVE CALLED THIS CUSTOMER SERVICE NUMBER THREE TIMES AND THE STORE TWICE THEY OFFER NO RESOLUTION!!! Steering very clear and advising everyone i know of better alternatives! They will not hold up their end of agreements and honor the price match, they'll say you access funds early if you use their prepaid card but they'll hold your funds even when the irs tells you it's been deposited, they won't add the discounts you were offered in emails, misleading and deceptive marketing practices will give you a small advance in November but when they have you by the b@lls they'll email you a guarantee of another larger one if you file with them and not disclose that it is a soft credit decision and deny you while happily absorbing nearly a thousand dollars in fees for a service that is available on irs.gov. two escalations, no call back still, I guess they have our money so they are happy even though simply refunding your fees would be a lot cheaper than mediation for everyone from a bussiness standpoint. Don't forget they sold our private consumer data also! Sickening that the low enough income families that would even be eligible to get refunds are preyed so viciously upon. Shame on this bussiness! I hope they get their doors closed permanently
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February 2025 by Sheryl C
They quote you a low price and then charge almost $500. It’s stupid ridiculously high. Staff was nice but the office lobby was extremely small and cramped and nasty. Felt like I needed a shower and a tetanus shot afterwards. Probably won’t use them again.
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April 2024 by Robert L. Baker III
Debbie has done my taxes for several years and has done a great job, thank you Debbie!
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March 2024 by Vickey Pope
H and R Block was great. Nicholas was awesome and explained everything to me. Was done ,quickly and the price was reasonable. Very happy.
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March 2024 by Alexandra L
This is my third state using H&R Block! Excellent customer service from the moment you walk in til the moment you leave. Ms Deborah was extremely knowledgeable and I learned a lot while she completed my taxes efficiently and effectively. Absolutely recommend!
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February 2024 by Anthony-1701
Grate serves from Collette Smith.
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February 2024 by Lonnie Jones
Great people to work with
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August 2023 by Jared Olguin
Amazing
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June 2023 by Kevin Black
$703 to file 3 years of back taxes. Did not indicate the ridiculous cost prior to beginning the process. Claimed it cost more due to having a child dependent on the returns.Total sham. Do NOT use this service.Use an online tool and pay HUNDREDS less. Keep your money.
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March 2023 by Jeri Ann Hutson
I have used H&R Block on Broadway for years & have been very satisfied. My past tax preparer was no longer there so I was given someone different, & she was very prompt, friendly & I left feeling satisfied that I didn’t have to do it myself. After nearly a month, I checked to see when direct deposit was hitting & the IRS stated it was electronically deposited two weeks prior. I then called my bank & no deposit showed. I then called H&R Block where I was told someone would return my call. Several hours later I had missed a call but was left a voicemail from Carla & I immediately returned call where I was told that she only sets appointments & don’t take phone calls. I explained I had just missed her call one minute ago & then was told she didn’t even deal with anything that had to do with my situation. I stated I don’t know what she does I just know she just called me. The lady was so rude & basically told me I had to take it up with the IRS. I then called the IRS on phone for nearly two hours & found that H&R Block had added three extra digits to the end of my account number so it was returned by bank. I paid H&R Block $85 to do my taxes in a timely manner yet I had to spend my time fixing their mistake & now waiting up to give more weeks for them to now mail me a check. Everyone makes mistakes but own it & admit it as well as treat your customers with respect. Stupid me paid them at time of services or I wouldn’t pay them a dime. Will never go back nor recommend them to anyone.
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March 2023 by Bonnie
Been doing our taxes with the same person for 3 years. This year when we walked in she mummered under her breathe that we were EARLY!!!!WE WILL NOT BE BACK
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March 2023 by Van Steig
Call the day before to set up the meeting. Was in and out good time. Will be go back next year.
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February 2023 by DaWayne Munk
Miss Deborah at the H&R office on south Broadway has done our taxes the last 2 of 3 years with this office. She is a joy to be around, VERY knowledgeable and willing to go above and beyond to help in any way she can! =)
