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April 2024 by Lindsey
We were on the way home from a weekend trip when we experienced car issues in the afternoon, resulting in us being stuck in a small town nearly 2 hours from home. Fortunately we had Triple A... unfortunately they had us waiting for nearly 10 hours, stranded in the middle of the night they informed us that we would not be towed until the afternoon the next day. We would have been stranded for 24 hours... until they finally decided to call this company, though they were not affiliated with Triple A nor in our current location or served the area we needed we go they came to tow us. Our tower, JD called us right away letting us know he was coming having to drive a while out to us and arrived in an hour, he immediately got us hooked up and within 10 minutes we were on our way home finally after 12 hours. He was very understanding of our situation and very easy to talk to, the trip home hardly seemed like 1 1/2 hours, once home he quickly and safely got our vehicle in the driveway. This towing company came to our aid when several others refused (due to distance) and Triple A seemed to favor letting us be stranded for 24 hours. We will be dropping Triple A and from now on we'll just call this guys and pay incase of a similar situation, they made a rather stressful experience end well.
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March 2024 by Jose Munoz
Would not recommend them to anyone, they charge me 3,500$ to tow a truck 3.5 miles away
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March 2024 by JESSICA HAUCK
I see how they drive such fancy wreckers charging single mothers $500 when the car wasn’t even with them for 24 hours. They are rude and nasty people. Don’t choose them when you got Billy Craig’s who been here longer and way nicer folks -1 star
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February 2024 by Briyonna Anderson
Best tow truck company seen on the road so far 01/15/2024 in snow… they’ve been on the road all day. the truck design nice as hell… (i never used them) they also come in groups! never alone
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January 2024 by Ferlin Blood
Brought three trucks to the scene and then left 5 minutes later without picking up any cars. Came back with 2 trucks and picked up the car belonging to the deceased and the other car belonging to a woman who left in a helicopter and left the car belonging to the only unharmed person at the scene. Lied about needing to take my car to where the other two cars were instead of where I wanted it and then released my car to a third party without my permission.
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January 2024 by Assist 4 U Executive Management Firm
This towing company came to my aid. I traveling and had car problems, I originally contact another company with my insurance, they pushed my delay time back 3 additional hours. I called Iaacs Wrecker Services and they came right away. I appreciate the ride and towing. Very professional services. Thank you Mason for your professional services
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November 2023 by C A
Troy Eubanks with Isaacs Wrecker Service LLC out of DeKalb, TX provided excellent service. Our RV was disabled on the side of US-271 south of Pittsburg, TX. It was dark, cold, and raining and he arrived within an hour. He safely got the RV towed to a Ford Dealership in Longview, TX. He made sure we were ok to spend the night in the RV until the dealership opened the next morning. He would have taken us to a hotel if we wanted. The next morning he called us to make sure we were ok. We also were glad that he took us to Pegues-Hurst Motor Company in Longview, TX. They were able to order parts for the RV and said it would be fixed in about 1 week. We are thankful for the great Texas hospitality that we received.Chad & Jennifer from KansasService: Special vehicle towing
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November 2023 by Thomas knighton
Did not get the chance to use them,secretary was very polite
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October 2023 by Allison Karsten
Johnathan was a pleasure on the phone and his guys got my driver out in no time ! AMAZING rates as well. 10 stars if I could ! Thanks so much !Patriot Truck Lines, LLC
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September 2023 by Marci
The people were very polite and answered all my questions kindly and courteously. I would have put 5 stars but that said I loved it and I don't love the reason I was having to do business there. I would recommend them and use them again.
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August 2023 by Alicia White
I highly recommend Isaacs Wrecker Services. Troy got on scene quickly and was very efficient in his work. He took time to ensure our motor home was placed securely on his truck and made sure to not do any damage to our RV. The only downside was he got on scene without the proper set of bars to haul our RV properly so had to go back to the shop and get them. While this took some time, I rather he did that instead of “making things work.” Professional and friendly, Troy is an expert in this field and knew exactly what he was doing. We couldn’t have asked for better service.Service: Special vehicle towing
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August 2023 by J. E. Higginbotham
$110 to come out and jumpstart someone's battery when roadside assistance services typically charge $50 to $80 is a bit much, don't you think? And on a night when all the other wrecker services were tied up with multiple collisions on the interstate? Was Isaacs simply milking the demand by puffing up their rates, or was their availability BECAUSE of motorists passing on them because of their high rates?
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June 2023 by Brandon Kisner
Absolutely stellar customer service!! Brandon not only got out in the middle of the night to assist my kids nearly in Dallas, but he also delivered my vehicle PERFECTLY and I also learned he was friendly and entertaining on the trip to Longview. 10/5 stars.Service: Car towing
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May 2023 by Andy Latimer
Thank-you Troy Eubanks for the great service and a speedy recovery of my rig, I'll definitely be using your services again if I ever find myself in a bind, very much appreciated brother..
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May 2023 by Vickie Hagan
Picked up and delivered car to shop at appointed time.Excellent customer service and care!
