-
February 2024 by Ebony O.
Overdraft fees galore! Before the money can officially come out and in pending status, they have charged an overdraft fee. Very disheartening when you are trying to stay afloat.
-
February 2024 by Rick M.
Bank part is fine but their loan officer is lazy and when confronted about it will lie. Loan approved in 5 mins 3 weeks later I have contacted them 5-6 times always with a promise of a call back. Not once did they call me back but when I got the manager involved he claimed to have been trying really hard to contact me. My phone records every phone call i get and there were zero from kelly in the last 3 weeks. So forget them. Also I don't care for the way the lobby is set up, you walk in and just kind of stand around until someone comes out to help you. Do not like that in the drive thru there is no way to talk to an actual person either, if you have a question/problem you have to go inside. I still gave it 3 stars since the normal banking is fine for the most part.
-
January 2024 by M H
Always a wonderful experience! We feel comfortable asking questions and seeking advice from their officers. We recently swapped our car loan from another place to Kelly and Erika made it an incredibly easy process. She was patient and worked diligently to get us taken care of. Wouldn't bank anywhere else!
-
January 2024 by JUDITH RAMOS
Thank you, John, your exceptional assistance at Kelly Community federal credit union, is one of the reasons I’m considering moving all my banking products to Kelly. Your professionalism and expertise made my experience smooth and efficient.
-
December 2023 by Doug Ellis
Heather Angelo is an extreme asset to the Credit Union! During a difficult life changing event and the death of my father there were still business matters that had to be addressed. She took the time to work with us and explain what options were available so that we had choices. She made the entire process simple and we were not stressed out and gave us time to grieve which was the most important at the time. Once the legal docs arrived she jumped into action and had the forms emailed to us to sign and transaction was completed quickly! Very Much Appreciated.Doug Ellis
-
December 2023 by Janice Heard
Stephanie Rose did an excellent job today. She explained everything about my personal loan and also helped me get my Rewards Credit card. She was a pleasure to talk to. I have given her a five star. I am so, excited she mad my day.
-
December 2023 by Future Poet_2401
Always a great experience. I get my auto loan through them. The app is great and easy to use. Today Stephanie helped me open a savings account for my daughter. She is such a good people person, very friendly, professional, explained everything in as much detail as she could without it sounding confusing. 100% come to Kelly community for all of your banking needs. Plus they have free coffee :)
-
December 2023 by Bill & Linda Gruenwald
I needed to put all my KCCU accounts in our Trust. I went into the lobby and Heather Angelo was there. She was very professional and said she had never done a Trust account before but would find out how to do it. Today (Friday after Thanksgiving) she called and set up an appointment. She knew what needed to be done and it was completed quickly. She has a very friendly countenance and was easy to work with. Thank you, Heather.
-
December 2023 by Kathy Warren
My name is Kathy Foster and I’ve been a member of Kelly Community Credit Union for years.I recently visited Kelly Community Credit Union on Grande Blvd to do business. Stephanie Rose assisted me with a refinance loan and provided exceptional customer service by offering me service that will help me financially in the future. She Critiqued me on money management. Her efforts went way and beyond to satisfy my financial needs. It was a pleasure doing business with her.
-
December 2023 by Andrea Lynch
We really enjoyed opening a new account and CD with Gracie Greer at the Grande Blvd branch in Tyler. Personable and knowledgeable, Gracie is very pleasant to deal with who is very kind and patient, too! She was kind enough to share her coffee creamer with us while doing our paperwork! Happy to be new members of the Kelly Community Credit Union Family!
-
December 2023 by Roxanne Lugo
Heather Angelo is amazing! She helped me and answered every single one of my questions and responded right away! Very quick and easy. Look for her if you’re wanting exceptional service! ♥️
-
November 2023 by Danielle Nelson
We worked with Ericka S. to Refinance my car. She made this process a breeze. It was SO easy. I always dread doing anything financial as it usually takes so much but this was by far the best experience! I have used Kelly Community Federal Credit Union in the past which is why we chose to come back and such good customer service will always be why we choose them. Thank you again Ericka!!
-
October 2023 by Michael K. A.
Chris was very helpful explaining to me the benefits of banking with Kelly Community Bank. I had originally gone in to inquire about their CD rates promotion. I ended up signing up on the spot. Thanks to Chris. He was very professional and helpful throughout the whole process.
-
September 2023 by Alexa Modlin
I absolutely love banking with Kelly Credit Union. Everyone there is so nice and helpful every time I go in. Gracie helped me out today and she was awesome!! She’s so sweet and helpful - thank you so much Gracie for all of your help and making things so easy for me. ?
-
September 2023 by Larry Beene
After seeing the CD sign if front of the Credit Union as I drove by, stopped and went in and was greeted by Stephanie Rose. Stephanie was very pleasant and offered me coffee or water. She checked me in and immediately took me to her office and we visited about the CD rates and lengths of CDs . Stephanie was very knowledgeable and helpful and before I left, I had purchased a CD. Because of her, I will be back to buy other Kelly products. Thanks Stephanie, you are the best!
