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November 2025 by Kaysuhdeeyuh
Awful experience. The chair I received is NOTHING like the store model at all- it’s a COMPLETELY different chair! The manager said I could set up a return pickup for a refund but when I contacted customer service, they refused because I purchased a “custom fabric” which is NOT true because it’s the same fabric they said was available in the store! $2,000 wasted!
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November 2025 by Lynda Knittel
So sad. I bought 2 recliners....special order, so very expensive. When they arrived they clearly were not the same as the chair I sat in at the store. I have a bad back and neck, so I shopped really hard. When I went in, the next day, I was told no returns. They gave me the number for customer service and walked off. Obviously a practiced response. Customer service called and said they would send someone to the house to see if they could fix them. Ha.....how do you make them softer. I have used lazy boy for years....but no more.
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November 2025 by Craig Taylor
My Mother purchased an expensive recliner. It is too large and does not fit in her condo. She has talked with several salesman that have told her that it is past the 3 day exchange policy. It was on a weekend and she was not aware that Sunday counted as a business day. After reading the reviews it is extremely clear that this business should be shut down and the management should be let go. You should be ashamed of yourself. I intend to contact the Better Business Bureau. Someone needs to do a review on your business. I cannot believe how you treat customers.
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November 2025 by bigstanleygirl
Dana was extremely helpful!
However, I have to edit my review. This store and specifically the manager are absolutely awful. I received my $1500 chair with a stain on it. I immediately called, explained my problem to the woman who answered the phone, and asked for Dana, my salesman. Instead I got a man who was very aggressive and rude to me. He began yelling at me before I even finished explaining my problem. He told me that the stain on my chair was my problem not his and then he threatened to hang up on me while I was asking for the phone number to file a claim on the fabric protection that I purchased. These people are just terrible and I will never purchase another piece of La-Z-Boy furniture again.
I purchased a chair from Haverty’s at the same time and the process was much easier and the customer service was far and above that of La-Z-Boy. I wish I had kept all of my business there and you should, too.
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October 2025 by David Church
DO NOT DO NOT DO NOT buy the extended warranty from this store - you will be hustled. I just got a lecture on how it is probably my fault on the damage and they will charge me $175 to fix if the determine it not to be my fault - however if I have lifted myself off the chair I will be at fault and they determine that. I will need to pay $200 if they pick it up + $175.
When I bought this chair the sales lady kept telling us why the extended warranty was so important - the extended warranty doesn't even cover the separation the chair has.
Their customer service also needs an attitude adjustment!
My recommendation - next!
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September 2025 by Terri Grogan
The store manager Clayton was amazing! He was very knowledgeable and responsive to my questions!: Clayton was very patient while I tried most every power recliner in the store! He was able to lead me to the perfect recliner.I will go back to Clayton when I am ready for more furniture. I have been in customer service positions most of my working life, so I know good service! The only down side is the color leather I wanted for my recliner was not in stock and I had to order it. But I can't wait for it to be delivered!
Thank you Clayton!!
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September 2025 by Beth Hamill
We ordered two chairs...my husband's does not fit him at all and in the store it did...no help...my chair needed more stuffing in the back...told to call Dallas...of course...no help...we will never buy from them again...you need to help people who have ordered from you...we would have bought more things from you if you had...so sad...do not buy from this store...they have terrible customer service
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July 2025 by Robin Brown
Dana is wonderful!! Very patient and full of info. Answered all our questions. No pushy at all. Let us take our time to decide.
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July 2025 by Rebecca Shelton
When a customer (me) walks in dressed for July in TX, capris, blouse, sneakers, that does not make it ok for a saleswoman to look me up & down with a disgusted look. It also does not mean I couldn’t afford to purchase in your store. I’ve never been brushed off so quickly. Your loss because I found a wonderful salesperson, Jennifer, at Southside Furniture & bought what I was looking for. It costs nothing to be kind…well except a customer & a sale.
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June 2025 by John Berry
Great experience! Dana greeted us, listened to what we were looking for and showed us a couple of great options. He didn’t try to upsell us and answered all our questions. We’ll be back!
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June 2025 by Krista Hale
Dana was a great salesperson and helped me find the perfect chair for my husband!!
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June 2025 by Michelle
Dana was super helpful and friendly. He got us everything we needed and answered all of our questions. Highly recommend service!
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June 2025 by Vivian Walker
Very pleasant buying experience with Clayton at Tyler, TX store. Knowledgeable, patient and friendly. Not our first Lazboy purchase or our last.
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June 2025 by Betty Pottorf
Very nice experience . Had to try out many chairs to get a good fit. Thanks
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June 2025 by Susan Jennings
We had such a wonderful experience shopping today! Our needs were met and our service rep had such wonderful patience, Thank you !
