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April 2024 by Anthony H
No longer stands behind their products. Do not spend your money here and definitely do not custom order furniture as they will not take returns for issues. Never heard back from management and corporate is useless.
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April 2024 by Donna Martin
They were very helpful in finding the right furniture for me. Lazy boy is the best! It lasts such a long time, is beautiful and comfortable.
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January 2024 by Bryan Sammon
Amazing quality and Bryan Sammon our salesman was a huge help
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October 2023 by Nina Brockway Glotz
We purchased this reclining sofa a year ago and it’s out of warranty of course. We had a repair person come to look at it and they want to charge us $405.95 to repair it. So ridiculous I’ve own many lazy boy products and have never had any issues what so ever until my husband and I this reclining sofa . I am not happy about this at all we spent alot of money on all 3 pieces of furniture. And to have it fall apart after year is unacceptable . Would like to request a credit to purchase something else !
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October 2023 by L. P. Sanders
Poor finish underneath the chair. Nothing like my 25-30 year-old La-z-Boy!!
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September 2023 by Hailey Buckland
Won’t stand behind their warranty or their guardian program that you pay for. My couch is broken a few months after buying and they want me to pay for someone to come out and fix it. Will never buy another product from here again even though I’ve been a loyal customer for years.
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September 2023 by Leroy Corona
Wow! I called to report that my couch is broken, but they said I was fat and broke it myself. Disgusting! I am not overweight, and now my couch is broken and my feelings are hurt.
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September 2023 by Wagner family
I will no longer be buying lazyboy furniture. We have had & loved lazy boy furniture for years until recently. When Lebco bought them out, it now is almost impossible to get warranty work done. Before if you had an issue you could call, someone would come out & in just a few minutes repair your furniture & be on their way.Now you have to take your furniture to store for repairs & wait weeks before getting your furniture back. They have to order parts, wait for them to come in & then fix your furniture, wait for a call that your furniture is ready & then you can pick up, you’re not even given a good time frame of when your furniture will be done. In meantime your favorite chair or couch or whatever is missing in your living room for weeks & you have nowhere to sit. Definitely a down grade from the previous customer service!!!I will no longer purchase lazyboy & encourage others to go to another retailer that will service your furniture at your home!!
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August 2023 by batmansfangirl
Mr. Hart at the Broadway location was amazing. He showed my Aunt exactly what she wanted to see and helped her make an informed decision. She loves her new recliner and the whole experience was pleasant and professional. Would definitely recommend
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April 2023 by J G
I wish I could say I love my Lazyboy sofa, but I don't. The center cushion is small, much smaller than the other two. It's so small that all the cushions are loose and move around. The center cusion travels forward constantly, forcing the back cushion to fall behind and crooked. I have to pull the back cushion out and put the middle cushion, and every other cusion back in place numerous times a day. It's the most disappointing piece of furniture I've ever owned, and I'm almost 60. I've owned many pieces of furniture.
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February 2023 by Walter R
I would absolutely not recommend shopping at this store or purchasing a Lazy Boy product. I give them two stars only because there are some professional, long time employees from a time when this was a decent store and sold a quality product.If you do buy a product here, and never need service after the sale, you will most likely be satisfied. If you have a problem with your furniture after the sale it's a disaster. The so called "lifetime warranty" isn't worth the paper it's written on. It covers parts only and after paying service fees and labor you might as well throw your furniture away and start over. We tried dealing with two different "customer service" agents in the ****** area. One would not return our calls and the other was so rude we gave up speaking with her.I wish I had done more research and looked at reviews prior to our purchase. Lazy Boy has a long list of unresolved customer complaints and it appears there is no one in a position to correct the problems who cares.Buyer beware !!!!!
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February 2023 by Debra R.
I would absolutely not recommend shopping at this store or purchasing a Lazy Boy product. I give them two stars only because there are some professional, long time employees from a time when this was a decent store and sold a quality product.If you do buy a product here, and never need service after the sale, you will most likely be satisfied. If you have a problem with your furniture after the sale it's a disaster. The so called "lifetime warranty" isn't worth the paper it's written on. It covers parts only and after paying service fees and labor you might as well throw your furniture away and start over. We tried dealing with two different "customer service" agents in the Dallas area. One would not return our calls and the other was so rude we gave up speaking with her.I wish I had done more research and looked at reviews prior to our purchase. Lazy Boy has a long list of unresolved customer complaints and it appears there is no one in a position to correct the problems who cares.Buyer beware !!!!!
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February 2023 by Walter R
I would absolutely not recommend shopping at this store or purchasing a Lazy Boy product. I give them two stars only because there are some professional, long time employees from a time when this was a decent store and sold a quality product.If you do buy a product here, and never need service after the sale, you will most likely be satisfied. If you have a problem with your furniture after the sale it's a disaster. The so called "lifetime warranty" isn't worth the paper it's written on. It covers parts only and after paying service fees and labor you might as well throw your furniture away and start over. We tried dealing with two different "customer service" agents in the ****** area. One would not return our calls and the other was so rude we gave up speaking with her.I wish I had done more research and looked at reviews prior to our purchase. Lazy Boy has a long list of unresolved customer complaints and it appears there is no one in a position to correct the problems who cares.Buyer beware !!!!!
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January 2023 by Laura Fiffick
I bought a 2500 chair from this store. I’m having an issue with the charging cable. The store referred me to customer service and said they can’t help me. Neither can customer service. I’ve never dealt with a customer service group that is ruder. Will never buy a lazy boy chair again
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October 2022 by Sherri Denson
I purchased a recliner on 9-16-22 from Shera for 1699.42 in cash and that was the sales price. I live less than a mile from the store in tyler and they wanted 100 to deliver so I had someone pick it up for me. The chair looked fine at the store and they put plastic on it for me to bring home. When it was uncovered from the plastic the cover that covers the motor fail off and it is made out of very thin cardboard. I called to see if they would replace it and they said no . They said that I wasn't supposed to remove it and I told them that I didn't remove it and it just fell off. Lazyboy used to be great but you pay more for the products and they are made from cardboard. The sales lady that I purchased the chair from will not help you if you have a problem. The store has been purchased buy a new owner and I was told that they are changing the prices in a few days . Everything will be tagged with higher prices and they are not worth it. I have been buying lazyboy products for over 30 years and I will never buy another product from them. I will be posting on my FB page so family and friends will no better than to buy from them. I mean really 1600 for cardboard, that is crazy.BUYER BEWARE.DO NOT BUY LAZYBOY
