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“Staff is so friendly and nice! Customer service is top tier. I called in to ask if they had wheelchairs available on a Friday about 30 minutes before they closed. The lady I spoke with let me know they did have one available. I made my way to the store and they already had the wheelchair ready to go! The process was easy and quick. They will definitely be my go to.”
10AM - 5:30PM
1733 Troup Hwy, Tyler
Medical Supplies
“My mother recently lost her hair due to medical treatment and was feeling vulnerable and not like herself. The two ladies working in the shop displayed the perfect balance of professionalism and care, creating a positive environment for Mom to find a wig that highlights her and carefully explaining how to care for the wig. Mom walked in hesitant and walked out confident and even a bit sassy. Thank you for creating a moment where Mom was seen for who she is.”
8:30AM - 5PM
3015 E 5th St, Tyler
Medical Supplies
“Dekendra Nelson, at 3013 E 5th St Tyler,Tx location, went above and beyond with her customer service and knowledge to help my husband with his needs. Very kind and a beautiful smile!”
“Brittany is exceptional. Very kind and understanding. I needed petite light rollator walker with seat. Brittany worked with me and listened to my needs. She found a 13 lb rollator walker pretty in pink that was petite and perfect. I needed a wheelchair and Brittany found a petite one that's great. I also needed a shower/bathtub transfer bench, again Brittany came to the rescue. I needed a raised toilet seat. Brittany got me one with handles. Everything most appreciated. The insurance company, found Brittany easy to work with. Brittany is very knowledgeable in all areas of insurance. Everything was obtained in a timely fashion.”
“My experience with NSM was a great one. The assembly and delivery process was smooth and swift. Brian and Jimbo, the technicians delivering and servicing my chair, were consummate professionals who I would give more than five stars if I could. They listened to my every concern, delivering on them flawlessly. I am excited to finally have my new power wheelchair and put it to use. Thank you, NSM.”
“I had a very good experience at Brickstreet Medical Supply today, March 8, 2024. A young man, Domien, took care of me. I needed a walker/rollator. He spent time on me. Later, helped me to make sure I could manipulate, fold my walker. And even took me to my car. Domien is a true asset to your store. Also, I had some interaction with everyone in the store while I was there. 9 am to approx 10 am or a little later. All were polite, respectful. Very nice crew. A good day for me. Thank you to the staff!”
“Getting a wheelchair for my loved one was a very respectful experience from start to finish. Angela and Jon are great communicators. I recommended them to another family in San Antonio that also praised them as well.”
Medical Supplies
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Medical Supplies
“Was helped in all facets of visit today. Miriam stood out specifically due to her kindness and professionalism. Thank you for managing the paperwork and explaining the product in great detail and ensuring all my questions and concerns were answered. A true asset to any employer. 5 Stars!!!”