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February 2024 by Ubaldaa Betancouurt
I went to get a new phone with my same number but this girl helped me, her name tag said simran. she ended up changing my number and made my bill go up from $100 to $150. Never had such a experience before, worst customer service. Just tried to rob my money.
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February 2024 by Keith Jenkins
There's not enough words I can use to express the professionalism, care, and understanding attitude that CAROL presented me with. I came into the store frustrated and confused with another employee that shall remain nameless. But through CAROL'S vast expertise, and knowledge about not only the business, but how to care for the customer. She somehow was able to allow me to leave with a sense of calm and understanding. She was very polite and very attentive. I asked her a million questions, and she answered a million and one.!! With confidence and care. She will forever remain my FAVORITE MetroPCS Woman.THANK YOU CAROL. From now on Whenever I hear the name "Carol" I will no longer think "Baskins" from the Tiger King I will think of my favorite MetroPCS woman Thank you!!!! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
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September 2023 by Billy Calip
I tried so many different phone carriers out there but this store has been the best. Best customer service. And I also want to give more credits to fiza, she made my experience more better.
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September 2023 by Orange
I called this store at approximately 6:00pm on August 26, 2023 and the female who answered the phone did not know anything about the company. She was not able to answer my questions, because she said she didn't know. How is this helpful for a customer to make decisions?... If the sales representative does not know what they are selling.
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September 2023 by Matt giles
Strange customer service the representative was on the phone the whole time, and I feel like I was ripped off while visiting this location.
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September 2023 by Robert Scott
Great price excellent coverage
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July 2023 by eduardo laguardia
Poor customer service ! How is that they display TMobile logo and said to me the store just give service to Metro customers ????
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April 2023 by Carmen Ryan
Excellent service by Fiza
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February 2023 by Chasady Remedies
Great service, great place! The manager Fiza was such a big help! Very kind and patient as well! 10 out of 10 recommend!
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February 2023 by Elizabeth Jeffers
Location is too remote. Area is uncomfortable to be in. But the price is sufficient. Definitely need more locations for convenience.
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November 2022 by Daniel Torres
Was under the impression that they close at 5, but they locked their doors at 4:40. At least I got waved after I knocked trying to get some answers
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October 2022 by deandra elder
Best metro by t-mobile store in tyler
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October 2022 by Dennis Miller
Great People good service
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April 2022 by adrianna loya
Been having problems with my Hotspot all month called customer service over 10 times each time they walked me through fixing it told me to hung up restart it and each time never worked. So went to see my girl fiza at metro on Beckham. Took get 2 mins to figure out the problem qnd it's working great ? awesome job girly
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April 2022 by Lawrence Wilson
Store smells good. Clean store evrytime I go..
