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February 2024 by Rae Thompson
Very good help for Optimum.
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February 2024 by TejasRanger
My internet service has been degrading for two weeks now. It's to the point that if I try to send a screenshot on Discord, it bricks my internet. Find a different provider. I'm getting Frontier to install next Tuesday.Update: My phone provides better internet ?.In response to the reply: I have called for support. All I get is your automated bot telling me to reset my modem. Geez, such great help.
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January 2024 by JoAnn Alexander
Got next day service
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December 2023 by Court
The worst experience I’ve ever had with a company in my entire existence on the planet earth. Avoid them at all costs.
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December 2023 by Jan Maurice
Canceling service is a total scam!! I was told when the billing period was over and when I tried to cancel within that period of they still try to charge another months fees
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December 2023 by Deborah Welch
Worst cable company ever. Way overpriced for what you get.
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December 2023 by W A
On Saturday 11-18-2023 @ APPROXIMATELY 11:15 am, I RECEIVED A RING DOORBELL ALERT OF A PERSON DETECTED. OPENED THE APP TO FIND A SUPPOSED OPTIMUM TECHNICIAN AT MY DOOR. HE CLAIMED HE HAD A SERVICE REQUEST FOR MY ADDRESS. I TOLD HIM THERE WAS NO SUCH REQUEST AND ASKED WHY WOULD HE SHOW UP WITHOUT NOTICE AND ORDERED HIM TO LEAVE MY PROPERTY IMMEDIATELY. HE REFUSED AND I WAS FORCED TO CALL 9-1-1. HE FINALLY LEFT AND THE WHITEHOUSE POLICE DEPARTMENT CAME OUT AND MADE A REPORT. HIS TRUCK HAD NO FRONT LICENSE TAGS.
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November 2023 by Mike Pratt
Horrible service….
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November 2023 by Kingsley Arinze
Not sure if this is a East Texas thing but your better off with At&T. Just trust me when I say thisUpdate 11/15/23If I could give negative starts I would this company is the worst company I've ever dealt with no wonder you guys changed names 3 times Suddenlink altice USA to optimum terrible company with terrible Internet I work from home and this company has made the experience intolerable. I'm switching to another company today
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November 2023 by Ronan Dhority
Worst technical support ever! made me call every phone number, and "Oh, this is not the right number" worst experience ever. Would definitely not recommend! And they overcharged me 170 dollars, still haven't got that back!
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November 2023 by Cody Bullock
Ladies there were very nice and informative.
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September 2023 by Nikolai Browning
Do not join this cellular company, I’ve tried to close my account 4 times still unsuccessful. Had to cancel my card to not get charged. Thank goodness my phone never transfer over to this mobile company or I would have been stuck with this terrible company or had to buy a whole new phone from not being able to get out cause they refuse to let you go even though they will tell you that your account is closed they will lie and keep it open. It’s impossible to leave. Do not I repeat do not join this fraudulent company. They will not be around much longer trust me.
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September 2023 by Karsen Nelson
Believe the 1 star reviews. Optimum is by far the worst provider I have ever used. Internet cuts out constantly which is a HUGE issue for those of us who work from home. Customer service is awful. Go with literally anyone else.
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September 2023 by Stacie Smith
Good customer service
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August 2023 by Bill Morgan
Starting in May 2023 we noticed our internet speed drop to less than 1/2 of what we are paying for (1 gig). Then we started having internet interruptions 5-6 times a day requiring us to reset our modem to restore service. Multiple calls to customer support and 2 tech visits later and they can’t fix the problem. It’s obviously on their end but no one will admit it. My wife works from home and needs stable internet service.I’ve been a customer for 19 years and I’m looking for a new provider.
