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November 2023 by Jamarcus McCann
Nice people and nice environment but I was early for my appointment and it still took them an hour for an oil change. They weren’t busy as it was 8am. This was my first oil change for my new car so it was free. After they were done I couldn’t leave because they kept telling me they were waiting on “paperwork” 20 mins later I told the manager I had to leave because I was going to be late to work and he informed me that something was going on with the system and for me just to leave and that he would take care of it. I’ll go back and try them again but I hope it’s a faster, better experience next time.
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November 2023 by Spencer Rye
Service appointment was easily obtained and service was done in a timely manner. Pricing for the service was outrageously inflated. $95 for a fuel filter (which can be purchased from any parts store for $40) and $175 for installation labor (it’s literally a 5 minute job)I’ll do this myself from now on.
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November 2023 by a3lovely
Highly recommend, especially if you are military. They make the complication of getting your tag in your home of record very easy, they do it all for you! Issac helped us and he was very friendly and another guy who helped with our paperwork (can’t remember his name, but he’s got a really awesome mustache) was superb. Overall great people, don’t try to oversell you which is a hard thing to find with some dealerships. Please go here, best Chevy around!
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November 2023 by Amber Hughes
The dealership did an ok job of replacing the warranty work. However when they gave me a break down of what else was broken and required $1,400. On top of that, even with an appointment it took over 7 hours to get to my vehicle and diagnose it, then the extended warranty company was closed and I had to go another day with out my vehicle. Then I received a personalized video in the middle of my work day showing me adequate tread on all my tires, however no information on my leaking exhaust that would cost $1,400 to repair.
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November 2023 by Patrick Hoover
I brought my Volt in for service and Jason did a awesome job. He kept me informed about the part we were waiting on. He made picking it up after hours easy. This is the first time I have left a reviewThank you for your help Jason.
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November 2023 by Lisa
Alex in the Service Center Dept rocks. Absolute fantastic experience. And Alex walked me thru the whole experience. I brought my car in for the check engine light coming on then went away. Alex took care of me when I truly thought it would be like any other dealership that I have dealt with over the past 40 years.I can honestly say this is the best place, great people, great service, great deal on oil changes as well and complimentary car wash. And the initial reason I brought my vehicle in was taken care of all in one day.Thanks Alex
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October 2023 by Michelle Pacheco
Franklin was awesome , as well as Chris. I found my vehicle I wanted and Franklin was quick to help. He didn't try to sell me anything else I wasn't interested in like most would have. We were treated like people and not just a sell. He and the Fiance Manager did what they needed to, to get me what I wanted and I was very pleased. I will definitely recommend the dealership and them to anyone I know looking for a vehicle.
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September 2023 by Jared H.
Went to Peltier Chevrolet in Tyler, Tx to get my wife's timing belt replaced. Got the belt replaced and 2 days later it smelled like burning rubber coming from the engine through the AC Vents. Took it in a couple days ago and they said "it was caused by oil leaking from the gasket valve cover". Yet, if it was already leaking before we took it in to change the timing belt, we would have smelled it. But this did not happen until AFTER the techs worked on the car. Then they only called her once and she tried to call back multiple times with no luck. They then had the audacity to not give a quote to get it fixed and then said it would cost more than her car is worth. That is pathetic business in my opinion, and I would recommend to anyone to not take your vehicle to Peltier Chevrolet in Tyler, Tx. They are supposed to do a multi point vehicle inspection to check for leaks, and they said they did and did not report anything abnormal. This is bulls***. Dealerships are supposed to be good quality, but I can do a better job than those so called professionals.
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September 2023 by Douglas Davis
It has been a long time since I've purchased a vehicle from a dealership. I must say that I was pleasantly surprised with how our salesman Glenn worked to find a great deal for my wife and I. We were in a desperate moment to find a dependable vehicle and this was one of the best experiences I've ever had in getting a car. Thank you guys so much for your professionalism and taking the time to make my wife and I comfortable during this time.
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September 2023 by karney karney
As one who is not a huge fan of the car buying experience, I am grateful for the professionalism, efficiency, and teamwork provided by Peltier Chevrolet. From the moment I made initial contact to the moment I drove my car off the lot I felt heard, understood, and respected.Franklin, my sales associate was great at helping work out the details of financing, warranty explanation, and maintenance for the future. His willingness to take time to walk me through the new car and explaining the features was very much appreciated. I would suggest this dealership and Franklin for anyone looking to purchase a vehicle (new or used).Thank you again for the time and attention given during what can be a very high anxiety process!!Kimberly Carney
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August 2023 by David Cooper
I knew what I wanted from the website so it was a very easy sale. The website discount was great. The truck is really great. Initial processing went smooth but after that the communication was lacking as I needed some documentation for the lien-holder & the step-bars I ordered were not available when I arrived to have have them installed. I was not notified in advance that they were not in. Luckily the parts department jumped through hoops to obtain them from another local dealership. As for the documents, the finance department is taking care of my needs as a very nice lady in the department came to the rescue. Be highly responsive to customer concerns, close those communication gaps & I would have given 5 stars.
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August 2023 by Jesse Laird
Jason was very helpful and to the point.I appreciated his candor.He got my (new to me) corvette taken care of right away. Looking forward to servicing my car there for years to come.Also, Jacob, the porter is a good dude. Great attitudes all around
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July 2023 by G Dixon
Very easy sale, was in and out in my new car within 2 hours. The salesman, Blake Conner, was most helpful in getting me what I wanted. Would definitely recommend Peltier to anyone who wants a great car-buying experience.
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July 2023 by Angel Beltran
The staff was very friendly and helpful. Our sales agent was Franklin Trantham he was super nice and did everything to get us in the truck we wanted.. Also Dustin Burgess our loan agent who took the time to help us went above and beyond to get us approved.. Both very friendly and took the time to socialize and make a friendly connection.. My wife LOVES her new truck!
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July 2023 by Erik H.
Nice service advisor but they were very slow. Took too long for a simple oil change. Was not the best experience.