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January 2024 by Laura P.
if I could give a minus I would. was going to buy a Nissan Rogue. obviously,they aren't interested in my business, as were very interested in what color I liked,but when I started talking dealer cost, etc..nothing. then they gave me what they said was great price of38,489.22 for a 2023. I asked what interest rate would be,was told "oh about 7 or 8. they then proceeded to send me home with paperwork and when I did the calculations it was going to be 13.586! their website shows like 3.something! now, I may be old lady, but I will not be going back and suggest the same to all women!
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January 2024 by Trevor T.
Honestly, the buying went quick, and was so great fun for their help but I paid for a service plan that supposedly includes multiple things, but in fact doesn't include anything but oil changes and tire rotation. They fail to tell you how much crap you're required to do every time you bring it in for your routine service and get nickel and dime to death. Every oil change I come in for requires something and you can't leave without spending at least $200. And I've been to another dealership and they act the same way. Don't know if it's a dealership thing or a Nissan thing. But completely regret buying a Nissan and regret buying it from Peltier. And FYI if you buy a brand new rogue... get ready to pay for new tires. The tires they put on them are rated for 40,000 miles... but you will actually only get 25,000. When I called to ask what the deal was I was told they put the cheapest tires on them and consider yourself lucky getting 25,000 miles out of them and they will not help you.. even good year who sales them the tires won't help you. I've spent more money having a brand new vehicle than I did with my last older vehicle. So when you got there to buy a new vehicle from them or any Nissan dealer... be prepared and ask a million questions.
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December 2023 by Randy M.
Finance manager very unprofessional. Hung up on me multiple times because he couldn't face the fact that he made a mistake. Do not recommend getting anything from this Nissan
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October 2023 by Wesley B.
Worst customer service there is. Put my car in the shop 10/3 and was just now able to get today 10/25. Their communication was non-existent, they went a full week without updating the status. During this week nothing was done to my car, it sat there. I requested the service manager call, he/she did not call me. It took me calling and complaining for them to realize that when someone leaves, they need to assign that person's work to someone else. I was seriously considering trading my vehicle in for a new one after it was fixed, but it will for sure not be with Peltier Nissan. I will trade my vehicle for another brand and assure that I do not ever have to go back there.
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August 2023 by Phil H.
This is the worst experience I have ever had with a dealer...!! It took 3 days before they got it into the shop and the tail lights were on killing the battery which required me to get a new battery. The problem was electrical, the tail lights would come on and stay on and their diagnostics entailed switching out the break light switch and when the tail lights would not come on, they determined that was the fix.....! WELL, THE BATTERY WAS DEAD AND OF COURSE THEY WOULD NOT COME ON...!!! After a $500 bill, the problem was not fixed and the tail lights still come on by themselves. This is a parts replacement shop with very little knowledge. The service adviser was hard to get a hold of. Left several msgs and come to find out she did not know how to check her VM...!! If it were not for MY pro-activeness, my car would still be there collecting dust. The only time I would suggest taking your vehicle to this dealership, is if it is a factory warranty for a new vehicle...!! I was charged for replacing the break light switch which included removing and replacing the dash. I had already removed the dash making it easier for them and hopefully quicker to do the job. When I picked up the vehicle, they left the dash laying all over the front seat of the vehicle. OVER CHARGED...!! I understand why individual shops are so busy, is people learn real fast to take your vehicle to them instead of a over charging incompetent dealer who is uncooperative and incompetent self serving company. They charge you regardless how long it takes them to make a parts replacement and will not release your vehicle unless you pay their super over charging practices...!! I will be sure and make my experiences voiced with everyone I come in contact with. Save yourself the risk with this dealer and find a competent individual shop unless you have a factory warranty on a new vehicle...!!
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August 2023 by Nathan P.
I just had a nightmare week of interaction with Peltier. This is what happened. I had a 6 year old Nissan Versa Note that was running fine. A couple weeks ago it started misfiring and the check engine light came on. I thought I would limp it home but a few miles later it just totally died. I had it towed to the local shop I normally like. They looked at it, I don't know for how long, and said they didn't want to mess with it and suggested I take it to the Nissan dealer. So I had it towed to Peltier. Peltier's diagnosis was a melted coil pack. The video the tech uploaded said "I believe that is the cause of your concern." They wanted $1718 to switch out 4 coil packs, spark plugs and a fuse. $175 of that was the initial diagnosis, the rest was parts and labor. That seemed like highway robbery but I approved it anyway because my normal shop already rejected it and I didn't have time to do it myself. Peltier also wanted to do 8 other service things at the same time, like transmission fluid, drive belts, air filters, rotate tires, wiper blades, etc (total more than $1000). I only approved the coil packs, plugs and fuse. A few days later I got a call that they had done the coil packs and it started up fine but that the transmission was slipping and wouldn't climb a hill and it would need a new transmission, which was another $4800. That's close to the value of the car, so not worth doing. So in the end they charged me $1718 to diagnose that the car was not worth fixing. Yes, you read that correctly. Let it sink in. Not only was I out $6000 (the value of the car), but I was having to pay $1718 on top of that. As soon as it was known that the car wasn't worth fixing they started trying to get me to buy a car from Peltier. Every person I talked to tried to do that. I asked if there was a way they could work with me on the $1718 bill since that's a lot of money to diagnose that the transmission was blown. I had no problem paying the $175 diagnostic charge since that's really the only service I received. They said I could set up a payment plan on the $1718. They also tried to give me $1450 in trade-in credit for the dead car, which I'm sure they would just make up for by upping the value of the used car they were wanting to sell me. In the end they gave me a $100 off coupon that any customer could get. I will never be returning to Peltier for anything and won't be buying a Nissan again. Nissan's are notorious for transmission problems. Google it. I'll be replacing this car with a Toyota.
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June 2023 by FrappeChan
Just like other reviews said, they offer free wifi, drinks and snacks! Mitchell was helping us out with our batteries warranty and he made it happen! Very helpful
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May 2023 by Zac C.
Travis Stunkard was a pleasure to work with, I did not end up purchasing the truck I was eyeing through no fault of his; my wife and I ended up needing a much larger trailer that only a diesel could pull. Travis put up with me questioning him about the specs on the Pro4x Titan for several days and maintained excellent customer service through out even my wife got mad at my badgering. Can not recommend him enough.
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January 2023 by William B.
I saw a car advertised for 32k on the internet. I went in to test drive and work a deal to trade in my car. Two things happened. --#1: the offer my car was 3 or 4 K less than the blue book and #2: the quoted price when I was negotiating was $4000 OVER the advertised price from the day earlier and I was shocked. The salesman said they have "software" that changes the price depending on the market. Well, in Texas that practice is ILLEGAL--raising the price from an advertised amount after 24 hours is wrong. WHATCH OUT FOR THESE GUYS--gives used car dealers a bad rep
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November 2022 by Gary R.
After my buying experience at this dealership I can't recommend them. After paying one price I looked online to find the car $3000 cheaper on their website. Granted I should have checked that also, but my wife and I were in Tyler and just stopped by to look at a spur of the moment. When I asked about it I was quoted laws about signed deals. Also was told the price online was a mistake. Total lack on integrity to me.
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July 2022 by Andy K.
Thanks. Never mind "appointment " you still wait 2 hrs for rotate. Will sprinkle dirt on your " hygienic" filters to goad you intybiying overpriced ones. Unnecessary anyway, ask you allergist! Also watch for " shop fee" on top of regular overpriced service. They should hire adults. Yes, I'm old but do recognize the redundancy of scams! Thanks
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July 2022 by Brian P.
WARNING....I'm posting this as a public service to fight corruption, fraud and the auto dealer/service scams many of us have experienced or heard about and few do anything to change. PELTIER Nissan, is guilty of warranty fraud. PERIOD! I have caught them red hand handed. Additionally, the service department led by service manager Rob, along with service advisor Anthony Trevino, are either completely inept or purposely tried to defraud my 19 year old daughter of over $4000 for fictitious repairs. Replace both bent struts and numerous expensive electronic reconfiguring! This made zero sense to someone using just a little common sense. Included in this scam service repair ticket, was an additional $2000 charge to replace the rear main seal on a 2021 Nissan Sentra! I was dumbfounded, when the Peltier service manager was telling me the manufacturer warranty would not cover this because my daughter most likely hit a curb and bent the struts (which turned out to be a lie) Yes you heard that right. My head was about to explode as I tried to reason with this insanity. Service manager Rob then says "to help me out" here's what we will do. "don't report this to your insurance, we will rewrite the service orders and just list the rear main seal as the issue and not mention the front steering damage. Nissan, will cover the warranty repair" he also states that we make more money from the Nissan warranty work than if it's paid through insurance" Service manager Rob continues by saying, "after the warranty work is complete, we will then wright a new work order and address the steering issues, then you can notify your insurance company. The short version of this disgusting experience, I told Rob to do the warranty work and repair rear main seal so I wasn't in the hook for $2000. I was leaving that day for a week. After several days they informed me the warranty work was complete and wanted to know how I'd like to handle the $4000 front end repairs. I told them I'd get back in a couple days and let them know. First thing that following Monday morning, I had a flat bed tow truck pick up my daughters car and bring to my shop in Tyler. I arranged for a 25 year ASE master tech mechanic to meet me and provide a second opinion on the car. It took 3 minutes laying on my shop floor to diagnose the problem! Bent lower right control arm and ball joint. NO bent struts! At this point I'm realizing Peltier was seriously attempting to defraud my daughter for thousands of dollars. Naturally my next thought was, I wonder if they did a single thing on the $2000 warranty claim? We very carefully removed the belly engine cover under car. To our astonishment and disgust, NOTHING had been touched, NOTHING. I left a message about my experience and scheduled a meeting with General Manager Brian Carter to share my concerns. I was calm but abviously frustrated about what I had experienced and my serious concern about the absolute proof I had of the fraudulent warranty work, not to mention the (at best) gross incompetence from service manager Rob and Anthony Trevino It was quickly apparent to me that he was nervous, agitated and defensive. The most revealing moment however, when I shared with him that I had documented with photos and video, proof of my claim against HIS service department, a serious accusation you would think any general manager would be extremely concerned about, he didn't even want to look at anything, he refused to look at a single photo or video. For nearly two weeks I called Nissan corporate warranty fraud department in Nashville. They finally returned my call, took my information and said they would investigate Peltier Nissan, but would not share any of the findings with me. Buyer be ware, I could not more strongly suggest you avoid Peltier Nissan in Tyler. If you have had a similar experience and did nothing because it seemed impossible to make a difference, please contact me and share your story to:
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