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June 2023 by Chad Gillespie
There is a disconnect between the people you tell your trucks problem to and the technician that tries to fix your truck. Everything would be so much smoother and efficient if they would write word for word the symptoms you explain to them. Instead the technician is chasing the wrong problem. And when you try to explain this to the lady at the counter she has an attitude and tells you that's just not how things work. Strange after two days it was exactly what I told her it was, but it's under warranty and only a dealership is supposed to work on it. Sad it seems the people that know the least are the loudest have the most confidence in fixing a problem.
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April 2023 by Dane Maralason
This is the best Rush Truck Center PERIOD! Ashley, the Service Manager runs a highly efficient, very positive, and productive shop.The mechanics are outstanding! The know what they're doing and they really know their trucks. They also work with NTP and are very effective at processing warranty orders.The people at this shop are just all around good. I can't say enough to express how much I appreciate how they saved my truck.I highly recommend!Dane MaralasonBig D Trucking, llc
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February 2023 by Melissa Weber
Place was super busy....but it didn't take long before I was assisted. I needed a Peterbilt key made, with just the VIN number to the truck. The customer service was outstanding and the key worked perfectly. Highly recommended ?
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November 2022 by Tim Gourdie
Picked up broke down truck. Friendly staff and they were helpful. They gave me a good reference for a towing service to help load truck onto my rgn trailer.
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October 2022 by Steven McGEE
I would not use This Rush Truck Center , I tried for over 2 years to use there service department to support local but couldn't they were always backed up,Finally I was able to get in to them for hose change, gasket replace and service well first they did not get it into the shop when they said they would and they had it for 4 days to change a coolant hose, pan gasket and a PM service then we get the bill and it was well way up there they had to fix part of it but they are charging way to high for parts and over charging for laborSo if you can I would stay away from this location it's just going to cost u way more than it shouldI knkw this on the parts cause I already had most of the parts and one of those parts I paid $24 for at another location but I needed another part of the same for it and they charged me $135.00 for it so they are charging way over for parts and moreThere are other shops that will not do this to you so I would stay away if this is how they going tk do business
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August 2022 by Perry Goodenberger
Big Thank You to Matt Crisp & William Chunn for sharing their knowledge with employees to properly install my double hump fenders! Excellent work, very satisfied! Will gladly return for any future repairs.
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August 2022 by Mark Vanegas
We broke down last week.Had to spend the night, but they got the truck up and running....We got the truck back a week before, it was in another shop in another state...FOR 2 months. We got it back, went down the road about 20 miles or so...and the check engine light came back on! We made it to Tyler, they fixed the problem...Made to California and back.The shop in Tyler was wonderful, all the people we had to deal with were great. They helped us and we were on our way.Thanks Again!!
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March 2022 by cliff giordane
Nice place, plenty of room, they stayed open a little later waiting for the truck to be towed in and offered a ride to the hotel, I didn't get names but the new guy from the shop with the buzz cut and the young lady with the blonde hair in the office were great.
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February 2022 by Randall Frye
Great business, nice people, 7.5 hour B service.
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January 2022 by Nick Alcala
You need to hire more parts people I’m a regular customer and can never get ahold of any one not very good customer service
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December 2021 by Jeff Carroll
I broke down deadheading from Houston to home in Tennessee. I about froze that night sitting on the side of the road. The next morning I called and told them what I needed. The person on the phone said they don't deliver parts on Sat (I offered to pay whatever) they never had and they were not going to start for me. My wife drove nearly 500 miles and brought me the part I needed. MHC in Jackson tn had what I needed and she stopped on the way through and picked it up. BTW the rush guy told me they had the part I needed. SMH
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November 2021 by Vision Money Inc
My first experience here was pleasant, but I just left today called ahead spoke with Kieth (management in service) he told me to bring my truck at 9:00am. I arrived at 9:00am, I had to wait until almost 11:00 am before my truck was even pulled into a bay, which was after requesting to speak with management. After pulling my truck into the bay the mechanic assigned to my truck got out set chalks and proceeded to work on another truck until his lunch break. I know because I was sitting in the parking lot within view of my truck. After lunch he continued working on another truck my I was in for alignment and to check my front end. My hood was never raised and tires never taken off. We are nearing 2:00pm and I go in the shop and find the mechanic assigned to the truck still working on another truck he replied your quote is up front. I go to see the quote and it says I need every pet of my front end replaced from the steering linkage to the king pin. I ask to speak to management to make him aware he never touched my truck he gave me a discounted shop rate and argued he was sure he did. If you’re considering taking your truck here PLEASE RECONSIDER!!!!UPDATEThe GM reached out to me and gave a full reimbursement of the charge and apologized for the inconvenience.
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August 2021 by aaron blackerby
Had our truck for 5 days charged 1900 for service and to tell us they couldn’t fix the Ac or Transmission. Do not recommend at all
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August 2021 by Joseph Heard
Called in and they said they had the parts I needed, showed up a couple of hours later and they had the parts, they were helpful and very kind and after reading the earlier reviews, I do not know where the rude lady was, the lady that takes payment was very kind and friendly
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May 2021 by Jerry Byrd
Cost me $400 for them to confirm that everything I said I needed fixed on my truck was actually broken Gave me a ridiculously high estimate to repair my truck and actually repaired nothing.I paid the bill and told them it was my fault.I knew not to bring my truck to them in the first place.The last time was probably 14 or 15 years ago.I think they've actually gotten worse, if that's possible.I now will no longer buy parts from you either.This time I won't forget.