Social Security Administration
Hours:
5509 S Donnybrook Ave, Tyler TX 75703 Hours
About Social Security Administration
The Social Security Administration (SSA) office provides essential services, including updating personal information, applying for benefits, and assisting with inquiries. Customers are encouraged to visit the website for online services or to create a mySocialSecurity account for added conveniences like requesting replacement Social Security cards and obtaining Proof of Benefits letters. Many reviews highlight the office's understaffing, which contributes to longer wait times for in-person appointments. Despite this challenge, customers often express gratitude for the efforts of the staff, who remain helpful and professional under pressure. While some experiences involve waiting times of around 30 to 40 minutes, others note that the staff works diligently to assist those in need. One reviewer praised a representative for her kindness and attentiveness, which significantly improved their experience despite the procedural challenges. Overall, while the SSA office faces staffing issues that lead to frustrations, the commitment of the employees shines through, providing valuable support to the community.
Most Recent Reviews
February 2025
I had the pleasure of speaking with Mrs.Warren in Tyler. She was kind, helpful, and very knowledgeable.
July 2024
Wont do house calls gotta drag my bed bound 400lb 90 year old grandma down to the office.
July 2024
What is going on? All of my information plus my child's birth certificate isn't efficient documentation for my childs SS card? But, something signed by a school or a health insurance card for my child is acceptable, to get my child's SS card? How is this legal? Someone please explain this to me!!??
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