-
March 2024 by Serena Tuel
Great customer service from this store!
-
March 2024 by Jaicee Walker
On Wednesday Jesse, the manager at T-Mobile on Kinsey Drive made my experience with T-Mobile horrible along with being very unprofessional. After being sent to other locations because he didn’t want to do it, I guess. I got a phone and didn’t like so I went to return it and get something else because I didn’t like the phone and he gave me a random number with out notifying or even letting me know what my number was. I was told I wasn’t allowed to refund the phone because I have brought phones back to much, and that I was not welcomed back to that store and he was going to let the staff know not to let me refund it not only that when he walked to the back I could here him talking bad about me, I was completely embarrassed and upset, honestly made me want to switch service
-
February 2024 by Phoenix Burns
Lydia was the best T - Mobile Expert she helped me get the phone I was looking for and helped me with other knowledge I needed for my goals in life
-
January 2024 by Traveling Hope
We called to make sure they would be able to replace our home internet box before we made the hour drive there. The lady who answered the phone said it wouldn't be a problem and they could definitely help us. We arrived to be told that it was a warranty issue, they couldn't handle it, and it would have to be ordered and shipped to the store near us. We ended up going in another T-Mobile store in town where they quickly gave us the new equipment we needed without issue.
-
December 2023 by Ashley Bishop
Very helpful staff especially Lydia M. She was amazing at her job and definitely love T-Mobile overall and their services!
-
November 2023 by Jim Echols
We just spent part of the afternoon with Justin Adams at this T-Mobile store. Justin was wonderful. He was patient, knowledgeable, and understanding of our needs. I wish all customer representatives could be as nice. Thank you, Justin.
-
October 2023 by James Richardson
Most chill experience I've had at a phone store. Lydia took care of us, and handled our problems with a smile. Worth a stop, just say Hi to Lydia. ?
-
October 2023 by Dae Tyrel
Lydia inspired me to a great plan and phone with leadership of helping me with resolving issues I encountered
-
August 2023 by Shahadat Chowdhury
Lydia , is a wonderful person. Helped me out with a new T-Mobile line. She is very kind with me. Suggest to come here every time it’s a Awesome Store
-
August 2023 by Christina T.
I was there 7/31 for a new phone.customer service here are so nice and helpful.Thank you Derick for being so wonderful with cares.God bless you all.
-
July 2023 by Quantalane Henry
Lydia is the most professional, congenial and effective T-Mobile Representative I have ever met!!! Two years ago she introduced me to the Google Pixel cell phone and today, she thoroughly addressed my current issues and successfully set me up to receive T-Mobile Internet!!! One encounter with Lydia, and all of your concerns will be addressed completely and expeditiously!!! Lydia's sweet and kind personality shows through and puts the customer at ease, knowing that whatever issue was a concern, is no longer a problem!!! Lydia is truly an asset to T-,Mobile and is most deserving of a raise and a promotion!! She is ready for Management for sure!!!!! ?
-
July 2023 by Pamela Session
Lydia is excellent sale person she help us get everything we .Need for our business and more always went out her way for us. We bad experience at another store 116 loop 281 Longview tx for four hour .Never got new phone spoke to Ross trying charging arm leggings for phone and we just doing upgrades. Thank God came back to Tyler on 1400 loop 323 met Mrs. Lydia she changed my mind way thinking about tmobile.
-
July 2023 by Susie Romero
I want to thank the staff for helping me with my upgrade. I didn't have to wait too long to be tended to. Chad was very helpful. He assisted me with getting me a better phone plan. Over all I'm grateful for the service I recieved at this location. It's the best location in Tyler TX. Thank you Chad!!! I love my new phone
-
July 2023 by Denene Guess
Lydia is the best! She took her time explaining everything to us.... helped transfer all my data to my new phone. Couldn't have ask for better service!
-
July 2023 by Clay
Lydia mayfield Smith did the damn thang! The wifey n I had 3 phones stolen at once! Miss Smith was able to give me my Android and the wifey a new iPhone at a minimal price. Long story short, we both walked out the store unexpectedly happy customers!
