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November 2024 by Martin Holsome
I want to start this review with a personal acknowledgement to Jonathan Roach for his awesome service, professionalism and knowledge of the products.
One of the last weapons that I purchased from Superior Outfitters in Tyler was around 2020. In fact, I purchased two Sig Sauer P320 X models, with one being a custom carry and the other being a custom Legion - or so I thought. I was told that the store was given permission by Sig Sauer to "build" the Legion as a custom. Mine was even numbered as "2 of 10". When I went to the Sig Sauer website to register my new Legion, I was soon met with the harsh reality that I had been duped. Little did I know that this was a basic, bone stock P320 on a X carry module with a flat trigger. There was absolutely nothing "Legion" about this pistol. I contacted Sig Sauer and explained to them the dilemma. From there I was directed back to the store only to be told that the gunsmith that "built" the pistol was no longer there and there was nothing they could because the gun had left the store. Needless to say, I wasn't the most enthusiastic person about Superior Outfitters. Not only did they lie, they flat out stole my money.
As a business owner, I'm not one that typically leaves negative reviews. But to spend over $3000 on guns in one day at the same store, one could reasonably believe that they would be taken care of in the event of such snafu. However, that was not the case here. I had to call the store because they wouldn't return my call. Even after asking to speak with the owner, I was informed that his decision was pretty much like "oh well, too bad".
I swore to myself that I'd NEVER buy from this company again. Four years later, I decided to try again. The ONLY reason that I even took the time to consider this purchase is because of your sales associate, Jonathan Roach. Yes, I spent another $1300 with your company, but only because of this guy. Had it not been for Mr Roach, I would not have spent a dime.
Austin:
I really want to be able to retract this entire write-up and only highlight on the positive outcome that we are able to reach after you read this review. But that is entirely your call, sir ..
Martin Holsome
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November 2024 by Fallow Hymn
Awesome guns scopes and knifes
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November 2024 by Levi Ringer
Great people, great value, great help, and always willing to go the extra mile!
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November 2024 by Marcos
Hendricks helped me find what i needed!
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November 2024 by Micah McNamara
Caleb H was helpful and the selection is best in town.
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November 2024 by Will Smith
Hendrix help me today and he was great!
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October 2024 by Jeff Zaber
Absolutely Love Superior Firearms & Sales Manager, Felipe! He sold me 3 firearms when I just came into look! Just Love this store, the outstanding variety, impeccable Service and their Dedication to Excellence! 10 ⭐️’s! ??
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October 2024 by Pam Smith
The guys are incredulously gifted in their roles!
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October 2024 by Colten Sorrels
Great store great service
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October 2024 by Big Z
Great group of friendly helpful people.
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October 2024 by Jesse Mettendorf
Purchased a flame thrower during October. Very competitive pricing and very good customer service!
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October 2024 by Harold Berwanger
Awesome knowledge, great staff always friendly and have time for you evan if they know you aint buying today , but i am buying tomorrow or soon lol.
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October 2024 by Jordan Law
I needed help finding ammunition and needed a bit of education on the different types I was after. Caleb was nice, professional and had the type of knowledge I hope to have some day! Great experience and will be back.
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October 2024 by Joanna Valdez
Really nice place have everything you need.
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October 2024 by Chris Jacobson
Great selection and great prices
