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March 2024 by David Hughes
Great atmosphere, great prices, big selection! Best prices on any guns I've seen! Probably not enough staff..did take a couple of minutes to get help, but they were super helpful.
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January 2024 by John B.
I bought a Rossi R92 rifle in .38/.357, something I had wanted for quite some time, from Superior on 11-23-2023. Upon attempting to operate the weapon, I found a retaining screw was missing and Loc-Tite in the threads. It was very evident that it was removed after delivery to Superior. Took it back on 11-30-2023 and was told they would take care of it. They even say " Bring it here if you have any problems". After numerous calls, false information from staff, and over a month passed, I returned and was further lied to by TWO Asst. Managers. Requested a refund which they did not want to do, but ATF regulations require refund/replacement for such issues. Got my money back, won't ever return.
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November 2023 by Craig Barton
Great store with a large selection. They need more employees. Was there today to purchase a firearm but after standing around forever decided to take my business elsewhere. This was actually the second time this has happened. Can't imagine the business lost.
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November 2023 by J Daniel
I called up SO looking for a Sig 716 TREAD and I spoke to Brody who was a huge help. Showed up the next day and brody helped me find the gun I wanted, Optics and sling with 3 mags with ammo and I walked outta there looking for a reason to go back because it was so awesome. I cant begin to tell you how I happy I was to tell Brody that I want a sig 716 and he didnt try and talk me out of it like all the other gunshops I had been to, I told him what I wanted and made it happen. Sense buying the gun there I have picked up around 1,000 rounds of different ammo as well, great sales on Ammo.
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October 2023 by Mark Moses
Great store, employees are super knowledgeable and helpful and takes care of all your needs. Could have a little more variety, only reason I gave 4 stars instead of 5...
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September 2023 by Lorraine Pierce
My first time in this shop. My husband has purchased numerous guns here. I saw some concealed carry bags in the window and decided to take a look. They are in the front corner of the store. Five minutes into looking I get stalked by a security employee “adjusting” the nearby ball caps that didn’t need adjusting. I may have purchased a bag, but I don’t like being watched like a freaking shoplifter. I walked away and he instantly was done “adjusting” the caps.We had just eaten lunch and I had just spent $55 at Sally’s, so I WAS in shopping mode until this. Never again. Will continue to order CC bags online!PS it is much better to just greet the customer and ask them if they need help or have any questions.
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September 2023 by Cesaré Drake
Customer service is excellent, and their selection of products was amazing, just something felt off. Maybe it was just that day. I did find the thing I was looking for. Will definitely go back. Hopefully it will be more, for lack of a better term "up beat" than last time.
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September 2023 by Vin Bx
Great outfit. I brought my pof for a mod, and they were extremely helpful. They were able to complete the mod in the same day. Also was done to my satisfaction.
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August 2023 by Madi Turner
Brody was great to work with! Super laid back, helpful, informative, and didn’t try to push a sale. Would definitely buy from him again!
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July 2023 by Lone Star Power Equipment
My son-in-law and I went to Superior to look for an AR chambered in the 300 Blackout. We were met by Brody at the store. He was knowledgable, informative and was not eager to instantly start pushing the most expensive choices on us. He answered our questions and gave us choiced according to what we wanyted to spend. We selected the Radical Arms AR in the 300 Blackout with a Bushnell scope. This met all our requirements and was at a great price. Thank you Brody, you were awesome and you are an assest to your store!!!
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June 2023 by William Hunt
These guys are very professional and helpful. They answer all your questions and give you a good a deal. I’ve bought over 30 guns here and have always had a first class experience.
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June 2023 by Paul Green
Well very disappointed on my last visit, I have shopped here a few time with good customer service but this last time I must say I was very disappointed with the customer service. I was purchasing two items that needed paper work behind the back counter, this was a Thursday afternoon the store was not that busy, I have just had knee surgery and walking with a cane, I waited at the counter for quite a long time a line was building up behind me. A sales person walked past a few time but said nothing to us. So the next time he walked past I asked him politely if there was someone who could help us...He walked past did not say award until he reached the other counter a shouted across the room "I'M HELPING ANOTHER CUSTOMER" I was shocked so was the people around me. The few times he walked past us he could have told us that I'm busy with another customer and someone will be with you shortly.That's the last time I'm going to that store because of this....It's a shame that business have to hire people with no manners.....
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May 2023 by Scott Christy
Always good friendly service. A good selection of arms, optics and accessories. Usually a good selection but limited supply of ammo. No public restroom.
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May 2023 by Jim Strickland
Felipe and Chris where excellent help both went above and beyond to help us I highly recommend superior guns in Tyler for a trusted and great experience. Thanks again.
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April 2023 by icemanimports
I love this place, Ive bought so much from these guys it's not even funny. They are extremely knowledgeable and are very supportive of new people joining our hobby. Francis and Bailey are both two of the best guys around town when it comes to firearms and accessories.