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May 2023 by Dewayne Haney
Never again!! This place is horrible. Had them do a firearms transfer. They held on to the weapon for 4 days before they shipped it. When they finally decided to ship it, they did not even take the time to wrap it to protect it from damage. Will not answer their phone or return emails. I will never set foot inside this business again. My suggestion is to go somewhere else to do your business.
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March 2023 by Stephen Boren
I wanted to buy a lawnmower. They wouldn't take the time to pull a mower out of the warehouse because it's "not grass cutting season yet."
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January 2022 by Jim Craft
A great place to shop, you are welcomed as you walk in and asked if you need assistance. Too many Pawn Shops ignore you until you stand in front of the counter for at least three minutes, not here. -Jim C
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March 2021 by Clint Kavanaugh
Great place. What is yalls phone number? The one I keep trying to call on Google keeps sending me to dial tone.
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January 2021 by Daniel Childress
I bought a used portable DVD player it made a sound and I returned but they charged me $ 45 days and only gave me 20 dollars back for it they are thieves and they steal your money.
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January 2020 by David Jennings
I have used superior pawn and gun since I got here two and a half years ago I have never once not walked in there and Been greeted with a smile and great attitude superior pawn and gun has put me in a good mood when was having a bad day just by there hospitality and kindness as soon as you walk through the foot thank you superior pawn and gun for making my day a little brighter
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October 2019 by ray folley
Cyrus was a good sales person, but owner, not sure of nationality, deffently not American, is a rude, obnoxious, arrogant SOB! I will never but from them again, and will tell all my many friends about my bad experience here.
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September 2019 by Anita Farcinade
Good deals and honest people!
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July 2019 by Maria Ybanez
This has the absolute worse customer. Brought a brand Ar 5 new magazine with out the box and no magazine. We bought the gun due to the fact the messed over with $260. We were only trying to get our moneys worth or back which didn’t happen. This is after they messed up over a stupid policy. Ended up losing money. We will never go back and honestly don’t think anyone should use them. They do not care about their customers. They are just money hungry.
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May 2019 by Grace Bell
My boyfriend & I recived horrible customer service here today. We walked in wanting to see if we could sell a fairly new hp computer screen & a watch with a diamond inside it. Before either of us could finish speaking the Hispanic woman with glasses behind the computer cut us off and replied while looking back & forth from her phone to us. "No. We don't take those." & "No. There's no way for us to tell if it's real." She was so short and dismissive of us it was awkward & we felt rushed.
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May 2019 by K Spikes
Best customer service around. With such an important and expensive purchase, it's much appreciated that they take the time and effort to help make sure your are buying the best option available for your needs. If they don't have it, they'll find it for you or help you order from their website. It's the only gun store in Tyler in my opinion.
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May 2019 by Rachel Black
Pawned a firearm went to pick it up, they said come back on the 5th, went back on the 6th, they had sold it. How convenient. Didn't apologize or offer any solution.
