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September 2023 by Coral Hand
Brought my 17 inch computer in to have the screen replaced, unfortunately HP is not making those replacements yet, thankfully Miles was able to turn off my screen touch and update my computer for me. If there were a ten star rating Tech Doctor would have it.
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August 2023 by Isaiah Hall
Had to take my Mac book pro in they took it apart and examined it for free love the work they do!!???
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May 2023 by Megan Hoffey
Gone there twice for my PC. Overall good experience. First time they fixed the issue, but they forgot to put one of my SSDs back into the PC. It was empty anyway and it was my fault for not notifying them as soon as I noticed it was missing, so I don't see it as a big deal personally.(I went for months without saying anything about it because of social anxiety so that's on me. If I had told them as soon as I noticed, they probably would have corrected the mistake easily.)Second time they replaced my network adapter, they diagnosed the PC and ordered the part within the same day and I got my PC back a few days later. Working great now!Very fortunate to have a tech repair place a few blocks from my house and they do good work!
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February 2023 by Kim Kea
We love Tech Doctor. They are very responsive with our IT needs. They are very kind and don't mind us asking d*** questions. If we have a problem that is urgent, they help us and get us back on track very quickly if not immediately. If we have routine things, they respond in a very acceptable time frame according to our contract with them. We have used them for 7 years and will continue. Thanks Tech Doctor.
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February 2023 by Laura Miller
Everyone at Tech Doctor is friendly, helpful, and super knowledgeable. They always respond quickly and explain their steps in a manner that non-computer savvy people can understand. I would highly recommend them to anyone needing tech support.
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February 2023 by Amber Mink
They handle our office technology and do a great job to get things resolved!
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January 2023 by Irfan Ehsan
they ste fsir people, will let u know in advance as to what are the possibilities.
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December 2022 by Brooke Y.
The gentlemen working here seem very kind and knowledgeable. I hate to write a bad review but they essentially broke my $600 laptop. I brought in my laptop for a simple case/hinge repair. Everything still worked, the case was just cracked from overuse (no, I never dropped it). I paid them $200 for the parts and labor, and the laptop looked good when they handed it back to me. Unfortunately, I brought it home and noticed that the screen wouldn't turn on. I feel stupid for not turning it on in-store, but why would I assume I needed to? I brought it back in to them the next day and told them about the issue. They kept asking if I'd dropped it. They looked it over and admitted that they must have displaced something (broken it) during the case repair. I was under the impression that they wanted to make it right, so I was flexible and forgiving. To cut a very very long story short, I ended up driving back and forth to this place a total of nine times for a variety of reasons (they ordered the wrong part, the part was "dead on arrival," they were out of office for hours at a time, etc). In the end, they told me that more expensive parts would need replacing (i.e. I might as well buy a new computer). They did not offer to fix it or refund me. I was so frustrated I just walked out. Wish I had stood my ground and at least asked for a refund on the case. TLDR: my laptop worked before they touched it, and now it doesn't. Now I'm out $200 and I'm stuck with a broken laptop. Tech Doctor: if you'd still like to make this right with me, please reach out.
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October 2022 by Jean Kern
This company is great! Very knowledgeable & capable. Highest recommendation.
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September 2022 by Dean Matty
Upon further review, The Doctor actually helped my cause, Everything is Perfect !!Thank You, Tech Doctor
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September 2022 by Richard England
Only place in town that would help with my cable issue. Top notch!
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June 2022 by Jodie Craig
Replaced my laptop battery for me, quick and professional. Will trust them again!
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February 2022 by Jorge Alvarez
Miles is a great guy that provides a great service! Highly Recommend.
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November 2021 by Ricky Y.
Our laptop had power button issue and could not start on. We visited several computer repair shops in Tyler, and found some needed to charge over $150 for just opening and hourly service. Although Keith did not have repair shop, he told us he would only charge basic cost around $50. He even came to our home to pick up the laptop, ordered the part by himself, and delivered back to us. Since the ordering took one week, he repaired the laptop within several hours when he got the part. The ordering of the part cost around $15-20, so what he charged us was only $30-35. He is a trustful and reliable computer repair person. We will find him again in the future. We will give him a five star for the service.
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October 2021 by William Rishel, MD
I recently bought a computer with the help of Tech Doctor, and had another "glitch" repaired by them. I was very pleased with both. Service is very complete and speedy. The personnel were polite and professional, as well.
