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August 2023 by Heather Nicole
This is going to be lengthy, but if you’re having a bad day. Read this. I have been a TBT customer for nearly 5 years. I’ve always had great customer service, and just overall excellence in customer satisfaction. Today was exceptionally different. I’ve had a really bad couple of weeks, maybe a couple months, more like it… but I had lost my card, and did everything I could to find it, but to no avail I had to go ahead and report it as lost. Upon arriving today to the transaction drive up window. I came face to face with a blonde haired gentleman, with a great cut I might add (I’m a hairstylist), and upon opening my wallet I saw my card I had recently reported as lost and was so frustrated lol. I told him this and he just chuckled and said no big deal, gave him the “lost” card and my drivers license so I could get a new card. He asked if I wanted the same design, and I said that was fine. A few minutes passed and I got my card and license back. He gave a kind smile, and told me to have a great day. Little did he know. I guess the original design wasn’t available, but upon driving away and stopping for a minute to open my new card and place it into my wallet I saw my new card. He gave me this beautiful new card with a blue butterfly on it. Honestly for me, it was a reminder to me to just take a breath, and to remember the detail that God placed into a beautiful butterfly, how much more does my creator love and care for me? It might seem silly, but it wasn’t that he was kind, or excellent in his job to get me taken care of in a timely manner, but the fact that he took the time to choose an equally; if not more beautiful design for me to have. Thank you sir, and thank you Texas Bank and Trust for always going above and beyond.
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June 2023 by James Iverson
Always a great experience dealing with this bank. Friendly associates, fantastic customer service. Great bank.
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October 2022 by Deborah Whitmore
Very kind and friendly workers, they will help you in any way they can.
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February 2021 by Sharon Teel
This is the BEST BANK, I have ever had the pleasure of doing business with in my 54 yrs. & I have lived all over the U.S.A. They are truly remarkable & invaluable ! If your debt. or credit cards with them are lost or stolen they can replace them in 5 mins., you don't have to wait 2 weeks to get one in the mail. Stop & or Alert You to any suspicious charges to your accounts. Your money is far safer with them as They are a community banking establishment , not affiliated with the corrupt privatized central banking establishments ! Free Checking. AMAZING CUSTOMER SERVICE EVERYTIME. ❤ ???❤?5 + STARS ? ? ? ? ?
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July 2018 by Bryce Nail
Great service! My wife and I moved to Tyler and need a bank quickly. We saw Texas Bank and Trust and opened an account easily. The staff is always helpful and the phone support is great.
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May 2017 by Daniel Carrell
Great people and service!
