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November 2023 by Elise Nelson
Loved dealing with Debbie, the Farmers Insurance rep, in the paint and body shop. She was very kind, knowledgeable, and helpful. I haven't had time to really look the hail damage repairs over, but at first glance, the repairs seem great. I don't expect to find any issues.
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November 2023 by Joseph Nigro
my review is in regards to the salesman Josh Minick, who sold us a Ford Escape. the Ford dealership was the fifth of the day for us, and we had yet to feel 100% comfortable with making a purchase up to this point.Josh was friendly, knowledgeable, and informative. He understood our needs as we expressed them and did not try to push vehicles higher than what we were looking for. we ended up with a 2018 Ford Escape with 70k miles on it.Josh is a smart salesman who is professional before, during, and after the sale. I'd recommend seeing him if you are looking for a car/truck.the photos we taken with one of our daughters by Josh on receiving vehicle.
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November 2023 by Dani
Tyler Ford makes the car buying process simple and easy. If you want a sales person who puts you at the top of his priority list, and communicates well Lane is your guy!
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October 2023 by Jim Guay
Tyler Ford took excellent care of my vehicle and me. I was given a loaner vehicle because I did not want to wait for the service to be performed. The vehicle service was completed faster than they had estimated. I was very satisfied.
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October 2023 by Julia K.
My daughter hasn't had her f150 for 3 years yet. She purchased the extended warranty to be on the safe side. My daughter is 40 yrs of age. She don't drive reckless . One day a car zoomed past us and it threw a rock into her windshield. She took it to a dealership and the put a "new" windshield in it and since has had NOTHING but issues. Tyler Ford had it for 2 1/2 months to supposedly "fix" the issue!!! She had to work and they didn't give her a rental to drive and just left her hanging. Long story short, they FINALLY GIVE IT BACK AND IT IS STILL NOT FIXED!! What's worse is she has no screen on her truck for the right location. It shows she's in Lansing Michigan!! They told her to bring it bk and they would fix it again lol. Now a month later they told her today that they will not fix it. Her truck was brand new and she hasn't had it 3 yrs yet. How do these dealers do this to people and get by with it legally. Don't take your vehicle to be fixed and SURE DONT BUY ONE FROM THEM!!
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September 2023 by Mark & Dana Smith
Billy in the service department has been great! He has been been very helpful and communicative while my vehicle was in the shop.He has done a great job!I will always recommend the service department!
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September 2023 by Frederick Larna Lacroix
I can't say enough about the absolute friendly service I received today. My car wouldn't start and Blain brought his tow truck to my location and ended up only having to give me a jump start. I then went to the Ford house and they replaced my battery in a timely manner all done with the best customer service.
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September 2023 by Brian Perkins
Best purchase experience I’ve ever had! No up selling or rude behavior, these guys just want you to be happy. Danny and Paul were awesome! If you live in DFW, Tyler Ford is worth the drive, trust me!
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August 2023 by Lia Holley
My Service Advisor Candi was phenomenal. I set an appointment with her and when she saw me pull in to Tyler Ford she greeted me with a smile. Once my repair was completed, Candi called to explain that my vehicle was ready early and that I could come pick it up. Thank you Candi as well as Tyler Ford for caring about your customers.
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August 2023 by Kelsey Smith
My car has had a few things that have needed repair lately and the customer service by Bobby Flores is always top notch. I also love that Tyler Ford has day loaners for anytime I need an oil change and ect. Always easy & quick to get in and out of there!
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August 2023 by Tim Scott
Title: Outstanding Service from Tyler Smith at Tyler Ford!Rating: ⭐⭐⭐⭐⭐ (5/5 stars)I recently had the pleasure of purchasing a new vehicle from Tyler Ford, and I must say, my experience with Tyler Smith, the salesman, was absolutely exceptional. From the moment I stepped into the dealership until the day I drove away in my new car, Tyler's professionalism, knowledge, and genuine enthusiasm made the entire process a breeze.First and foremost, Tyler's warm and friendly demeanor immediately put me at ease. He greeted me with a smile and took the time to understand my needs and preferences. Unlike some other salespeople, Tyler was not pushy or aggressive, which allowed me to explore various options at my own pace without feeling pressured.Throughout the entire process, Tyler demonstrated a deep understanding of the vehicles available and was able to answer all my questions with confidence and precision. He was incredibly well-informed about the features, safety specifications, and performance capabilities of each car I was interested in, which made it easier for me to make an informed decision.Moreover, Tyler's attentiveness and patience were truly commendable. He listened intently to my concerns and worked tirelessly to find the perfect vehicle that met all my requirements. He went above and beyond, ensuring I had all the information needed to make the best choice, even if it meant researching specific details for me.When it came to negotiating the price, Tyler was fair and transparent. He provided me with an excellent deal that was in line with my budget and helped me explore various financing options. Thanks to his efforts, I felt confident in my purchase, knowing I was getting the best value for my money.What also impressed me was Tyler's commitment to customer satisfaction. Even after the sale was complete, he followed up with me to ensure everything was going smoothly and offered his assistance should any issues arise. It is evident that he genuinely cares about his customers and takes pride in fostering lasting relationships.In conclusion, my experience with Tyler Smith at Tyler Ford was nothing short of outstanding. He is a true asset to the dealership, and his dedication to providing top-notch customer service is truly commendable. If you're in the market for a new vehicle and want a stress-free, enjoyable buying experience, I highly recommend seeking out Tyler Smith. You won't be disappointed!Thank you, Tyler, for making my car-buying journey so memorable. I'm thrilled with my new car and couldn't have asked for a better salesman. Keep up the fantastic work!
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June 2023 by Amy Hope
My window got stuck in the down position. Every Ford place in Houston was booked for days and even weeks. Bobby in the service dept was great! Scheduled me right away during my vacation. They knew I was on vacation and so they said they would at a min get my window up.By 2pm, they completely fixed my window, plus fixed another window that was raddling, completed 3 recalls AND fixed my underbelly that broke in the corner.Amazing service, nice people, great work and could handle an emergency.
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April 2023 by Kelli Chase
Shout out to Barbara and the whole team at the body shop! Excellent work, fast and reasonable. Barbara kept me updated on progress the whole time. My car came back to me detailed inside and out, looking like new! I'm very happy. The service team is also great. Everyone is so helpful, friendly, and polite. This is a great place to bring your vehicle!
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April 2023 by Alycia Wootton
I am very pleased with the purchase of my first ever Ford. Mike was great throughout the entire process and was very thorough at explaining all the bells and whistles on my new vehicle.
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April 2023 by Steve Jobe
Thoroughly disappointed with the lack of customer service received after buying my 2022, $80K truck. Ford Corporate notified me of a recall. When I called about this recall I was shuttled between Candy, Brandon, Jim and Sean. Out of all these employees, none could address my recall. My messages to the G.M. of Tyler Ford, or the owner were not returned. When I reached out to a Ford dealer with better reviews, they took care of the recall in less than an hour while I waited.
