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November 2023 by Harlequin 782
Not cool. Ellise at the front counter allowed us to stand in line clearly unassisted, and without even acknowledging us, until a group of customers of a different race came to the counter; at which point she happily offered to help THEM and allowed them to cut in front of us, without so much as even an apology for neglecting us, nor a thank you after finally ringing us up. I see why Tyler has such a racist reputation.
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November 2023 by Amanda Gardner
They typically open at 10 on Friday, this week they changed those hours and we didn’t realize it. Which wasn’t a big deal. We came at 12 and walked in and they told us they weren’t going to open till 1 and to come back then. At that point we saw a guy working on their zip line. We left and came back at 1:10 and the door was locked. We called and the lady said they were working on their zip line and no one could come in till they were done. I asked why we weren’t told to call or come back later when we came in at 12? No answer. Then I nicely asked for her to give me an idea of how long, 5 minutes, 5 hours? Anything. Her response was, “I have no idea how long it’ll be, but you cannot come in until we are done.” So we left and headed to ijump.
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October 2023 by Mary Smith
Thanks Urban Air for hiring a great lady named (Kennedy)! She had the best customer service skills! She was fantastic to everyone. It was so crowded and she made everybody feel special! I will be returning with my grandchildren again. I stay in Nacogdoches but Urban Air and employees like (Kennedy ) is definitely worth the drive. Thanks ?
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October 2023 by Mikey Wiseman
Only 4 this time because an hour and a half before closing my kids were excited about a snack and....? 'Sorry I didnt make any of the snacks you get with a snack ticket, and all the rest I've already put away'. No offers for a substitute, just stood there with a blank look. Thankfully the kids decided to just get a drink or water and go back to playing. Somewhat disappointing visit after quite a few. 10 minutes till close, I understand. But an hour and a half? C'mon Urban Air. Up your game or get new concession staff!
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September 2023 by Erin Vieira
Urban air is amazing!! We love it here and it's a way to have the kids get their energy out without being in the heat of Texas!!!
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September 2023 by Naomi Weaver
It is under amazing management with Stephanie Reed. The staff is friendly. Food is good especially the lemon pepper fries or chicken. Stephanie is always very helpful and has all of the knowledge! 10/10 if you need anything she is the best person to go to there! The park is clean and well kept. Springs seem to be in good condition and attractions look maintained. My daughter loves coming here and has since she was a baby. Always enjoyed the facility and what it offers.
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September 2023 by Rudy Rodriguez
There was an employee named Elizabeth who was so sweet to my children she was very respectful if I get to have an experience like that every time I go I will always be there
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July 2023 by Shannon Gorman
Had my daughters birthday party their last weekend. Was not to happy with how long it took to check us out. We understood there where other circumstances that happened. But it doesn't excuse us being forgotten about after the event happened. Manager tried to make it better by crediting one pizza but honestly I wouldn't bring my daughter back here for a party again. It was too expensive and while our host was amazing other members of the staff where not.
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June 2023 by Natalie Flores
Staff obviously do not care about regulating the lines for the obstacles seeing as kids were cutting and holding up the line. Party host was pretty pushy throughout the event and hardly helped besides serving food and lighting the candles. My son had fun but that was probably the only positive thing about this experience. I do not see myself coming back here anytime soon.
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June 2023 by Ashley Blackwood
I took my daughter to urban air today and we had a blast. Andrew and Amanda were doing the Sky Rider and were so awesome. They were very polite and made us feel welcome. We will definitely go back.
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June 2023 by Wade Y.
Our family loves this place. We have the monthly membership and we go as often as we can! Staff are pretty cool and friendly and the venue is always nice and clean. Highly recommend.
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February 2023 by Minda S.
With taxes and fees it's $30 for the ultimate pass (every attraction) for ALL day play. That is so inexpensive if you're looking to stay half a day. (Altitude is $14.99 for only one hour, 2 hours for $22.99, or 3 hours for $27.99 and has less attractions) I also really appreciate the $12.99 fee for parents to play with their kids, instead of having to pay full price. Although, parents don't have to pay if they're not going to play. I do wish they would get more comfortable seating there. The backless benches are undesirable if you're spending an extended amount of time in the facility. There are chairs with backs in the food area, but they are metal. The staff (specifically the gentleman in the food area) are all extremely nice and patient with the children. The food prices are what you would expect at any establishment that is not a restaurant. Over all, my daughter (7) enjoyed her time there and wants to go back as soon as possible.
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November 2022 by Veronica T.
If I could give this place zero stars, I would. The staff is aloof, lazy and sarcastic. It is a company run by teenagers with poor work ethic. We rented a room for a birthday party which was advertised to come with a "host". Not true. Our host didn't show up to work ..and we didn't know that until 40 minutes into our reservation. Then the person who assigned himself to us was absolutely rude. We ordered 6 pizzas for our party and we arranged all of this SEVERAL days in advance. They brought out the pizzas 30 minutes before the party ended. Then our "host" had the nerve to rush us out telling us we were "6 minutes over our time". That's quite interesting since we couldn't start the party for over 40 minutes because we had no arm bands, socks or host for the party....and they delivered 6 pizzas to us right before the party ended. I do NOT recommend this place for any birthday parties and will never return here for one. Overpriced, overcrowded and poorly run. They should remember that birthdays come once a year. It should be a memorable + fun experience for kids and families. Quite frankly the staff ruined it for us.
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October 2022 by Chelsey H
First time coming here - friendly staff, clean and well kept! Only issue was the baby changing station was not level and hung down and was not safe for an infant. We spent about 3 hours here and the kids enjoyed every minute of it. Will definitely be coming back!
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October 2022 by Gaby Parker
Great place for families to have fun together! There's something fun for all ages to do. If you tend to get cold easy, bring a jacket because they keep it cold inside!
