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May 2025 by Logan Smith
Very helpful, and very friendly. Will continue to use this location only for all of my families needs.
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May 2025 by Raymond Curry Jr
Slow, slow and slow. I just needed a case for my phone. And it’s been like 30 minutes..of waiting.. terrible.
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November 2024 by Campbell Lavender
The lady helping us was very unprofessional and rude. The customer service was awful, I would not recommend going to this Verizon store if you need help with your phone/plan.
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October 2024 by Brandon Sanchez
Mf’s sure take a long lunch.
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June 2024 by Gary Ponder
I went in today to see if they could resolve an issue with a phone I got from Walmart. I'll never do that again. They solved my problem in a matter of minutes that wally world couldn't. I was a big dummy for not going to this store to begin with..
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November 2023 by Michael Cooper
Very slow service. But if you want a 6 year old at the same prices as 6 years ago this place is for you
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September 2023 by leaha large
I started by calling my local store to see if they had the device I was looking for on display. I didn't end up getting my local store, I got some kind of call center that said they answer for the stores. The person said my local store did have it so I went there to check it out. Guess what, they don't. I called again and got another person and they said "I don't know why you were told they have it, only one store in the area has it." I just gave up on being able to see it before purchase after that. I went to the Shiloh road store to buy sight unseen and my experience was fine. Jacob explained the fees and tried to sell all the warranties etc... Just doing his job. But the fees and taxes are outrageous. I was told 2 days to deliver to the store so expect it on Monday. I checked my tracking and Fed Ex was not able to deliver because the store was closed. I see that Tuesday it was delivered. I called the store/call center? number about 15 times and didn't get an answer, I only got a full voicemail box. I went to the store, and they had an "out to lunch, back at 2" sign on the door. I waited until 2:15 and no one had showed up. I knocked on the door just in case they couldn't SEE ME standing there. Ridiculous. How do you do business this way? We aren't even Verizon customers (yet) and I'm feeling pretty concerned about how the majority of our experiences have been so far. If I could bail right now without having to pay a restocking fee, and disappointing my kiddo, I def would.
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July 2023 by John W Boland
Never enough service people, they rarely have what you need, and over charge you when they do have the stuff
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October 2022 by Matthew Green
Friendly service was in and out in no time.
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July 2022 by Anthony William Pyle
Rebeca is absolutely great, the other two girls didn’t seem like they were doing very much, making Rebeca pick up a lot of the slack helping other customers. Overall my experience was good and I would make future purchases for my devices here.
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July 2022 by Kim Johnson
Aracely was very helpful and friendly.
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July 2022 by fido odif
Fast service, and very knowledgeable about the products I was looking at!
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March 2022 by fido odif (Fido)
Fast service, and very knowledgeable about the products I was looking at!
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February 2022 by Randy Dougherty
Customer service was great 2 ladies were helpful and professional, the only downside is there were only 2. But my problem was resolved quickly and efficiently nevertheless so I’m happy 4.5 stars from me thanks…
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January 2022 by Anthony Pyle
Rebeca is absolutely great, the other two girls didn’t seem like they were doing very much, making Rebeca pick up a lot of the slack helping other customers. Overall my experience was good and I would make future purchases for my devices here.
