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November 2023 by Michael Cooper
Very slow service. But if you want a 6 year old at the same prices as 6 years ago this place is for you
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September 2023 by leaha large
I started by calling my local store to see if they had the device I was looking for on display. I didn't end up getting my local store, I got some kind of call center that said they answer for the stores. The person said my local store did have it so I went there to check it out. Guess what, they don't. I called again and got another person and they said "I don't know why you were told they have it, only one store in the area has it." I just gave up on being able to see it before purchase after that. I went to the Shiloh road store to buy sight unseen and my experience was fine. Jacob explained the fees and tried to sell all the warranties etc... Just doing his job. But the fees and taxes are outrageous. I was told 2 days to deliver to the store so expect it on Monday. I checked my tracking and Fed Ex was not able to deliver because the store was closed. I see that Tuesday it was delivered. I called the store/call center? number about 15 times and didn't get an answer, I only got a full voicemail box. I went to the store, and they had an "out to lunch, back at 2" sign on the door. I waited until 2:15 and no one had showed up. I knocked on the door just in case they couldn't SEE ME standing there. Ridiculous. How do you do business this way? We aren't even Verizon customers (yet) and I'm feeling pretty concerned about how the majority of our experiences have been so far. If I could bail right now without having to pay a restocking fee, and disappointing my kiddo, I def would.
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July 2023 by John W Boland
Never enough service people, they rarely have what you need, and over charge you when they do have the stuff
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October 2022 by Matthew Green
Friendly service was in and out in no time.
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February 2022 by Randy Dougherty
Customer service was great 2 ladies were helpful and professional, the only downside is there were only 2. But my problem was resolved quickly and efficiently nevertheless so I’m happy 4.5 stars from me thanks…
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January 2022 by Anthony Pyle
Rebeca is absolutely great, the other two girls didn’t seem like they were doing very much, making Rebeca pick up a lot of the slack helping other customers. Overall my experience was good and I would make future purchases for my devices here.
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January 2022 by Jan Love
Great service but think the $35.00 fee to transfer data due to defective phone that was purchased at Russell is unwarranted and I will take my business else where next purchase. Phone was still under warranty and should have been considered “customer service” okay n my opinion!
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January 2022 by Lisa Batte
Rebecca was amazing! Very knowledgeable and knows the products well.
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November 2021 by S Chatman
Aracely was very helpful and took her time to assist me. My phone had stopped working and she tried to fix it , but is a very old phone. Ended up buying a new one that was affordable.
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September 2021 by Laura Coxson
My phone wasn’t working when we switched to Verizon so we stopped in to figure out what was wrong. Rebecca was friendly and quickly helped us. We were in the store for maybe 10-15 minutes and the problem was resolved. She was kind and explained what had happened to my phone!
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September 2021 by Paul Sharkey
The service I got was fast, friendly, accurate and helpful. I will keep coming back for this level of service.
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June 2021 by Geary Lee
Very professional staff. Courteous and knowledgeable.
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June 2021 by shana laska
Would not let me pay my bill with a check which I have been doing for at least a yearCustomer service absolutely terrible will not ever go there again
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May 2021 by David Jones
Very professional and informative presentation from Kristin. Kristin presented all of our options and that helped us in our upgrade decision.This was an excellent shopping experience.
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May 2021 by Gloria Lopez
I be in this store last week ,the reason was i change from t-mobile to verizon and the lady was really helpfull thank you a lot and,excelent servjce
