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November 2023 by T K
Had tires put on. Appt was 6:00- 6:15 and I got there at 6:11. The older Asian tech guy was having an attitude talking bout "oh is this the appt that was at 6?" I said yea 6 to 6:15 so I'm on time. And he was like well we close at 7. I said well u need to talk to ur higher-ups about that since I scheduled online and was given this time frame as a choice to reserve. They rushed to put on my tires and lost one of my bolts (but I didn't notice til after I left). Just overall bad customer service and they need all new staff in that dept.
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November 2023 by Destanie Sherrill
This was the sorriest auto care service I’ve ever experienced, & the absolute worst customer service. I will never bring my service back to this Walmart. I watched them make a young lady put air in her own tire instead of going out there and airing it up themselves. They made us carry our tire back to the truck instead of doing it for us absolutely horrible.
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May 2023 by Jessica Booker
My kiddos were on their way to visit their grandparents during spring break and got a flat. I called Walmart Auto Care Center. They were able to fix the tire and get the kids back on the road quickly and at a decent rate!
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March 2023 by Eric C. Rahn
At the Walmart auto center located at Loop 323 and Front Street in Tyler Texas, on Saturday, February 18th, 2023, I spoke to a lady named Tamika, who is the ACC coach, and who also said that she was the auto center manager. She was very rude and hostile towards me, always giving me objections about ordering some 13-in tires, and refused to help me. After I advised that I would be calling the store, one of the assistant store managers came to my car in the parking lot. Upon giving my explanation, she apologized profusely for the other managers actions and promised that she would email the store manager to let them know what happened.Service: Auto tire replacement
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February 2023 by k.d Hubbard
The services are ok just wish they had more people working the counter
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December 2022 by Jess “js2035377” S
We were directed here from another Walmart who said that this one had 10 car batteries in stock. Called to ask about the car battery, before even looking the lady said no. We told her that the other Walmart said they had 10 in stock. She responded very rudely telling us to come look for ourselves since we didn't believe her. HORRIBLE customer service!
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July 2022 by jeff griggs
They took 2 hours to do my tire mounts then the tech took 2 more hrs mounting then and then put my hub caps on wrong and I lost two of them. I am up set and would like forwalmart to replace them. The techs had bad attitudes and I am not happy.
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July 2022 by J “js2035377” Kiger
We were directed here from another Walmart who said that this one had 10 car batteries in stock. Called to ask about the car battery, before even looking the lady said no. We told her that the other Walmart said they had 10 in stock. She responded very rudely telling us to come look for ourselves since we didn't believe her. HORRIBLE customer service!
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July 2022 by sourSkittLEs360
Fast and friendly service.. Oil change did not take no more than 20 minutes.
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May 2022 by Dashyrose
I came to have my oil changed and get new tires. Unfortunately, they didn't have the tires I needed, but the oil change went well for a great price. I just wish I had been informed that I could have ordered tires; I found out that was an option later. The staff was great, and it didn't take long at all.
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January 2022 by Laura Elaine Rindahl
This Walmart sucks but the people in their auto department are very friendly it's the only place you'll have a good experience in this store
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December 2021 by Don Barton Jr
I don't know anything about them. I let the phone ring for 9 minutes and they never answered.
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October 2021 by Kristina Bolinger
They said they couldn't patch a tire because their patches are to big. What the heck but at least I didn't get charged for them looking at the tire and filling it with air
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September 2021 by Jamie Mahon
The employee that was supposed to help me said I was just a few minutes too late to get an oil change at 6:15 p.m. and they close at 7:00. And proceeded to ignore me talk over me and around me to somebody else and wouldn't even talk to me about any question I had. I felt like it was a racial thing because he was super helpful to the black lady that was after me with the same issue. This behavior makes me sick and I will never return to this Walmart auto department again and I will be telling everyone that I ever come into contact with about my experience so that they don't do business there either. I give it 10 thumbs down. Management needs to get on top of there game at this place and work on customer service.
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August 2021 by Donna Rankin
Not good