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May 2021 by Aaron G.
I have only had one rude cashier in this store. The mgmt and other staff that I have encountered have all been very nice and professional.
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March 2020 by Elaine C.
I love shopping this Brookshires. They are always cleaning things. The produce is fresh and inviting. The staff is awesome Always welcome customers. Take out bags no matter if it's alarge amount or small. I pass up the store that starts with W, to shop our local people at Brookshire.
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May 2019 by Josuech B.
Amazing store great customer service !!! They need a little bit of an update technology wise
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November 2017 by Dawn S.
I would have rated this store a negative; however, that was not offered! I have never seen a store go downhill so fast, until now! The management is there for looks only; ( the lunatics are running the asylum) , that is what this store has come down to with absolutely no and I mean no respect for their customers and the saying "the customer is always right " is something that the management has never heard of and respect for someone; moreover, this is like an old fable that they may have heard of as a child. The biggest issue (problem ) that I have seen is an employee yelling and speaking to a customer with absolutely no reason. I could not believe what I saw and actually video recorded it on my phone. I showed the video with fellow employees at the hospital and we decided that we were going to do our shopping at Walmart from now on after seeing a customer berated like that was enough for us and we will probably end up saving money and time; due to the fact that you can give Walmart your shopping list and then you pick it up at your convenience. I know that I have seen that customer in the store before and it seemed like they knew almost everybody. I just didn't understand why a pharmacist was yelling at this person because I saw them talking with someone else and the pharmacist woman actually spoke so loudly and told the customer to get out in so many words and just a little later with a manager from the front of the store went back with the customer and the pharmacist actually threatened to call the police and they were not even getting a RX filled; just talking to another employee. My husband and friends could not believe what they were seeing on my phone; I am glad I videotaped it; however, I really wish I had never had the chance to video something so wrong as what I saw. I would have got onto the pharmacist if it had been me. I bet they will sue Brookshires because of that; I know I would in a heartbeat!
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May 2016 by Lauren W.
This Brookshires is lovely! The have a little of everything, the staff is friendly and helpful, and because the store is a bit smaller it is easy and quick to find what you want.
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September 2014 by Jason H.
Always out of stuff and they close their deli earlier then 9pm like the sign says. Brookshire has change alot.