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February 2024 by Damon Vines
They are helpful.
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February 2024 by RiotQ
Fast and courteous service.
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January 2024 by Joel Francis
They are the best my son had a misfire and the mechanic came in on his day off to make sure he got back to colorado on time.
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January 2024 by Debbie Bennett
Very good customer service and communication. Hard to come by those attributes these days. Good experience and why I return here every time.
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December 2023 by Alyssa Noltner
Helpful and communicative, and resolved the issue.
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November 2023 by Charles McMillan
Good service, good attitude, good teamwork and energy between the guys even in the last half hour before close, and they seem genuinely interested in keeping customers appraised if there’s a delay or issue. The music coming through the wall from the shop is pretty good, too. The jackets say Steve / Steve / Abraham. Good guys.
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October 2023 by AuBriana B.
Had to stop coming to this location. They used to be my go to. Right up the street, great customer service. I came in for an oil and filter change. My car requires synthetic oil changes but I noticed a higher price than normal when asked to pay. When I inquired about the price and mentioned that I'd never paid that much for the service in the past, the guy magically took over $20 off my bill. Not sure what that was about, but I didn't appreciate the random uptick in price, nor the lack of explanation on the change or random increase. Won't be coming back to this location.
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September 2023 by joe berlanga
This place is terrible!Not only do they not call you to give you any status on your vehicle?They dont even do the job!I took my truck there for brakes at 11:00 on a Saturday,never got a call about status?I called them before they were closing and they said they were waiting for parts to start the job.They told me that they had recieved what they needed but that it was too late to get to.They then told me that they would start on it first thing Sunday morning.I said well,I need it done so thats fine.Well I waited at home waiting to hear from them,knowing that they close at 5:00pm so I called them at 4:00 to check status?They told me that they only had one mechanic on duty and that they couldnt get to till maybe Monday by noon.I blew a fuse and said Ill be there! I got there and the manager was sitting in customer area talking,when I got closer to the manager I said you guys suck at calling your customers back for status?I then said Im here to pick up my truck and take it somewhere else where they would fix it and CALL me when its done!The manager kept saying Im sorry but we only have one mechanic on duty,I stopped him and said thats not my problem!I then told the manager if you guys cant handle the work load,then dont accept the work to begin with?So I picked up my truck and left.This by far was the worst experience Ive ever had at any auto repair store! I will never go back to Firestone again!
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September 2023 by Staci Hansen
If I could give zero stars I would. This place is JOKE - charged $2K and the car still gave the same code - won't fix and won't refund and they lied and said "its all good". Stay away from these scammers.Service: Auto engine diagnostic
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August 2023 by Lisa Chehadi
The staff really came through when we needed them. We got a flat tire on I35 during rush hour. They went to another location, picked up our correct tire size, and got us on the road as quickly as they could, even though they were short staffed. Big clean waiting area. Just don't use the restroom. :-D
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July 2023 by Christy Foxx
Firestone did a wheel alignment for my vehicle and did a wonderful job. It took them around an hour. Jason was super nice and explained exactly what they did.
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June 2023 by Tony A.
Unfortunately there is not a negative star option. Well here it goes, let's just say that this is by far the worst customer service that I have ever received from any management. On Sunday June 11, 2923 I needed someone to check my daughters' car due to it making a loud noise from the front breaks. I stoped by the Firestone on Pat Booker Rd. In Universal City, Texas and spoke with Richard the manager at the time. He said he would have one of his guys take a look at it. This was at 9:00 am. Never heard back from Richard with a report. Later just before closing, I stopped by and was told that they were really busy and hadn't been able to get to it. I explained to him that I was from out of town, but that I would return the following Saturday. I had him make me an appointment for the following Saturday. Today I brought the car back since I had made an appointment. This time, the manager was Phillip Gonzalez. I explained what had happened the previous weekend and he said that they would do their best. This was at around 11:00am on Saturday. Again, I never heard back from anyone. At 3:30 pm I called and asked for the status on my vehicle. Phillip tells me that they hadn't been able to get to it but would soon get it on the lift and get back to me in thirty minutes with an answer. 5:30 pm comes around and no updates from Phillip, I call them again and speak to the mechanic, who tells me that the rear rosters were bad and needed new brake pads in the rear. I told him that the rear pads are brand new and that I had requested for them to check the front brakes and rotors not the rear. The mechanic tells me that the information had not been passed down to him. He tells me that he will take another look. 6:30 pm comes around, Mind you they close at 7:00 pm on Saturdays . I tell the mechanic that I am on my way to pick up my car. I arrive to the location at 6:45 pm and my car is still on the lift and Phillip the manager is no where to be found. I am pretty ticked off since I just wasted another full day with this place. I wasn't about to take it out on the mechanic. I simply told him that his manager needs to communicate more with his customers. It's absolutely obvious that customer satisfaction is not his top concern or priority. If your looking for your vehicle to have work done, save your time and go elsewhere. Let me save you lots of time and frustration. If you still decide to try this place out, don't say you weren't warned about the management's poor customer service. I won't be having Firestone touch any of my vehicles ever again. End of Rant !!! Yeah, I do feel a little better Lol Oh and if Richard or Phillip happen to read this, guys don't bail out on your mechanics and leave them to deal with the pissed off customers that y'all created in the first place.
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May 2023 by Kendab1
I went to my Dealer and 2 Discount tires, the one in New B and Schertz, for TPMS scan. All three places spent 30-45mins trying to scan and assist me with my next step, not one of those places charged me anything. I get to Firestone, he tried to scan 1 tire, says it didn't work. He took less than 5 minutes and they charged $21.99 plus tax. I take my van, my wife and sons car to the Firestone in Cibolo, not anymore, they have lost me as a customer. Its not the amount they charged, its the point that they charged for doing nothing. And its apparent, my 3 previous stops treat there customers better. Not only do you not get my 4th vehicle, you lose the 3 you had. BYE
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May 2023 by Amanda Gwinnup
Dropped off tires for flat repair. On the previous week then went today (almost a week later) to be told they were not ready. Apparently right after I left they called ONE TIME and that's it no message nothing. Anyhow I am told that 1 tire couldn't be repaired and the other could and it would be $315. No options nothing. Then when I asked which tire was it that needed replaced I get a roll of the eyes and told that he can check (he made me feel that I was greatly inconveniencing him). So finally after finding out which tire could be repaired I ask if they could proceed that I need right away for work. Mind you this is simply just putting a plug in a tire. I was there over an hour and 15 mins with NO communication from the employees or management. Absolutely horrible service I will definitely not be going back. Discount Tire is far better in so many ways. There are too many choices these days to deal with any bad customer service and too bad they could have had a new fleet account. I recommend saving yourself some time, frustration and money and go elsewhere.
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May 2023 by Amanda Lang
Dropped off tires for flat repair. On the previous week then went today (almost a week later) to be told they were not ready. Apparently right after I left they called ONE TIME and that's it no message nothing. Anyhow I am told that 1 tire couldn't be repaired and the other could and it would be $315. No options nothing. Then when I asked which tire was it that needed replaced I get a roll of the eyes and told that he can check (he made me feel that I was greatly inconveniencing him). So finally after finding out which tire could be repaired I ask if they could proceed that I need right away for work. Mind you this is simply just putting a plug in a tire. I was there over an hour and 15 mins with NO communication from the employees or management. Absolutely horrible service I will definitely not be going back. Discount Tire is far better in so many ways. There are too many choices these days to deal with any bad customer service and too bad they could have had a new fleet account. I recommend saving yourself some time, frustration and money and go elsewhere.
