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December 2023 by Caesar G.
This is my neighborhood HEB. Normally all is good and always find what I need.On this particular visit on November 17, HEB employee ANKE ( badge and all) cut in front of while waiting to purchase a cake at the bakery. Greeted an employee, was currently busy, so she stepped aside to call another employee over and proceeded to order. Huge display of rudeness and lack of manners.You are not above the customers ANKE! Re-take Customer Service 101 and Customer Courtesy
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December 2023 by AuBriana B.
Great neighborhood heb. Been going to this location for yearsssssss and they keep adding things to improve. From self checkout lanes, to a 25 item and under express lane, to including the heb ready to heat meal options -- this heb is perfect. Customer service is always great and they almost always have everything in stock that I need. Maybe I'm biased, but definitely one of the better locations in the city.
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November 2023 by Thalia B.
I bought this soup because HEB didn't have any other brand and I was sorely disappointed. Not only did it have 0 flavor, it was like eating the dirty dish water out of my sink after a family chicken dinner. I tried dipping my grilled cheese into it to add flavor to the soup, and it eradicated the flavor from my sandwich. I added salt and it did nothing. Crackers did nothing. Your soup was so horrible it curdled my tastebuds and made me projectile vomit all over my plants. My dentist says I need emergency surgery for my lack of tastebuds due to eating your blasphemy of a soup. Never in my 17 years of life have I ever tasted something so foul and flavorless, and this is coming from a white household. A WHITE HOUSEHOLD. You ought to be ashamed of yourself for even thinking it's okay to sell that product.
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September 2023 by Joseph B.
We are definitely fans of HEB. My wife sent me to get taco meat. When I walked by the grill area, I noticed the pound of fajita chicken meat for $7.99, I thought I could get that for tacos and save a step as wife was working and I was in charge of the tacos. I bought the pound of meat, but was disappointed when I got it out and the meat was charred, overcooked, and rock hard. Instead of having the texture of fajita meat, it was like chicken jerky, almost impossible to chew. Not going to buy that again.
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August 2023 by Maria C.
I prefer HEB delivery. Have had NO issues with any of my deliveries or drivers! Great service.
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May 2023 by Sloane S.
This HEB is conveniently down the road & although they hold good stock on hand sometimes it can be hard to find what you need or you find less stock and quality. The employees are always really helpful though in trying to assist me or other visitors in the store: stockers, cashiers, managers, even the personal shoppers. HEB has competitive prices and have some great selections when it comes to their Hill Country brand. This store is decently clean and busy regularly, but it would benefit from a few upgrades.
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January 2023 by Tabitha C.
Apparently it's suspicious to look at toys with your child. My child and I were profiled by loss prevention while looking at toys. I usually shop at this H‑E‑B because it actually has black employees unlike other H‑E‑Bs in San Antonio. Unfortunately HEBs has bought politicians in the city and have monopolized the grocery industry.
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July 2022 by Jimmy D.
Since I moved to Texas, I've discovered how awesome HEB is when I need to grab a quick cook-able meal or fresh meat, or just some simple frozen foods. Although this is not the closest one to where I currently live (that being the one on FM-78), I am willing to travel further to this one for its cleaner appearance and wider selection. The store has a fresh fish section, but I noticed that it does not have a fresh meat section like many of its sister stores. Instead, there is just a large selection of meats to choose from whether it be seasoned or not. There are even chunky tomahawk steaks too, and man to I love to BBQ. The only reason I would deduct a star from a place such as this is that sometimes, the selection would be depleted early in the day, and it would not be replaced. I understand that staffing is an issue, but you can't afford more staffing if more product isn't sold! Coming from shopping at stores like Target, Wal-Mart, Costco, Sam's Club, I always find myself coming back to an HEB, and specifically this one.
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February 2022 by Ruben R.
Worst curbside service ever. I am told someone will be out with my groceries in 10 min. This is the 4th time using this service and it take minimum 45 minutes. What a joke!!!!! The kids that are in charge of moving my groceries move like Sloths due to the fact there're always horse playing. Going back to HEB on 3009
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December 2021 by Rick A.
Terrible customer service at the service center ask for the manager and this young girl named Gabby came by she lied she did not know what was going on and didn't help and was rude as well as a girl behind the counter left very upset I spent hundreds of dollars every week there terrible customer service
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December 2021 by Hector L.
Whatever happened to customer service? Iremember when this supermarket chain had the best prices, the best choices, and most importantly the best customer service. Thirty years ago they had competition. Competition forced them to trim prices and ensure customer service was beyond reproach. Not anymore. At HEB, price gauging has run amok and customer service is but a thing of the past. I am a senior citizen and I miss the days when customer service was extremely important to many of these companies. I feel for today's younger generation of consumers that will never experience the niceties my generation became accustomed to... if another good supermarket opens operations near me I will give them my business regardless of pricing. I am tired of receiving touch and go customer service and I don't like being forced to wait is hellishly long lines with the only alternative being to be my own cashier and bagger. Imagine, every time you check yourself out and bad your own groceries HEB should give you 10% off your grocery bill. After all, you're not their employ are you?
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November 2021 by Miriam T.
Called the food deli about the flaming bird as I live 30 minutes from this HEB. All I can say Lou gave exceptional service as he understood how far we were coming. Will definitely make the drive out again! Thank you Lou!!
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November 2021 by Nadia W.
I love this HEB!!! Always clean and friendly staff! I love the flaming bird inside is my favorite chicken spot!!! Btw they sell it in the packaged chicken section to cook at home. I went and got one of the new stuffed potatoes!! Omg delicious!!! Sign up for their text string coupons and go on Tuesday! You get double the deal!
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October 2021 by Christina A.
I love HEB but every time I come to your store I get ran over by people trying to leave or trying to get a cart, because you put the carts on the wrong side of the entrance. Your food is always fresh your customer service is 80%, is there anyway we can fix the carts and the bottlenecking at the entrance of your store?
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October 2021 by Chrystina B.
CAN SOUTHERN CALIFORNIA HAVE AN HEB?! LOVED THIS STORE SO MUCH! Okay, where the hall else can you get lobster and steak for 10.00?! Flowers for 3.00? Fruit for 3.00? The best cookies for 2.00!??? Have y'all had those 6.00 cookies from Disneyland? HEB HAS THEM FOR 2.00!!!! I bought my sister some fresh flowers, fruit for the plane ride home, and cookies for California. Everything was so damn good! 10/10 good! Fresh, and crisp grapes and super sweet mango that was to die for! The service was also 10/10! So nice and helpful. The store was clean, the prices were out of this world, and the products were amazing. I loved this store, and I will be back the next time I'm in town!
