H-E-B Pharmacy, located at 910 Kitty Hawk in Universal City, has earned a reputation for outstanding customer service, recently ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power in 2023. The pharmacy prioritizes the health and safety of Texans, offering routine childhood and adult immunizations as well as the COVID-19 vaccine. Customers consistently praise the staff for their kindness, professionalism, and efficiency, especially during busy times like the Christmas holiday. One customer highlighted the exceptional help from a staff member who assisted in transferring a prescription, demonstrating the team's commitment to care and support. The cheerful atmosphere and friendly interactions make visiting the pharmacy a positive experience. Many customers prefer in-person visits over the drive-through due to the warm and engaging service. Overall, H-E-B Pharmacy is dedicated to ensuring that every customer leaves with a smile and a better outlook.
Have always had an amazing and helpful staff. Sure, they get busy at times and likes are less than ideal certain parts of the day. But overall. Zero complaints.
May 2026
I think the pharmacists are amazing 🤩 and I also love the whole staff that works here. Sometimes there's a wait time but it's worth it because they are quick to help and get the medications you need. The best pharmacy I've had in a very long time!💜 They are all so kind as well!
March 2026
To get the fastest service for prescription pickup, prepay on the app and you can skip any line waiting. Just go to the far left window for quicker service! There's a sign telling you where to go.
