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April 2024 by Richard H.
Disappointing. I went in for an oil change and they told me I needed: new windshield wipers, brakes, and coolant. When I asked to see my windshield wipers they were fine. When I started asking about my brakes the story was suddenly flipped to "We can't do that today" but your brakes are okay. Also, they conveniently ran out of coolant they said I needed. I took it to another place and the brakes were fine. The coolant system was fine. The windshield wipers were also fine. It should also be mentioned that they wanted close to 40$ for the windshield wipers. Truly disappointing experience at this Jiffy Lube. Time to find some other business that won't try to screw coming and going. I have been a customer here for many years and won't be returning.
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February 2024 by arneca green
Excellent customer service!!!!
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January 2024 by Stone T.
NEVER DO BUSINESS WITH THESE BUMS! You go in for an oil change and they charge you for everything else they said "you needed" I beat up a person at a jiffy lube for overcharging me and holding my car keys. Let's say they not gonna do that again! Lol
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December 2023 by Claudio Garcia
The courtesy top off was an excellent service. Jiffy lube came through and prevented major engine problems. The team was professional and courteous! Thank you Jiffy lube team members!
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November 2023 by DoeReBead: Wire-wrapped Jewelry
I was very pleased with the service at this Jiffy Lube. I appreciate the tech showing me the filters that needed to be replaced and giving me the option of which oils to use. I hate when I’m pressured into using any particular product, but he presented all of them equally and allow me to make my own choice. They are always friendly, personable, and knowledgeable. Kudos to the staff at the Jiffy Lube in Universal City on Pat Booker Road! Jacob, Andrew, and Connor!Services: Air & cabin filter replacement
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November 2023 by Lesley Mink
I went for my oil change and explained my tires were low and needed filled. They assured me this is part of the service. When I got my car back I noticed my tire pressure warning was still on. I asked if they filled my tires. They said yes and said my car must have faulty sensors. I thought that maybe if I drive the car, it would reset. I have a new car so it’s not the sensors. I had to check the tire pressure myself and they were all low as my car specified. The reason for my two star is that they lied to me. They never even touched my tires. In the video they play over and over again, it states that tire pressure is extremely important…and they didn’t even go by what they preach. Thanks for wasting my time and lying to me jiffy lube.
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November 2023 by Christian Saldaña
After I went here I noticed a bunch of strange transactions on my bank statements. I have heard from other people the same thing after coming here. Money stolen, and a man had his phone stolen and upsold a crazy amount. It’s all over TikTok. I don’t recommend this place and I don’t support the parasites that work here. I won’t feel sorry when y’all try the wrong person’s money and something happens.
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October 2023 by Trevor Baker
Great experience and they tech was asked to place on wipers we had bought as we got confused with the instructions. He did so without hesitation and the Inspection was a big help with getting me registration updated. Thanks and planning to return for routine maintenance for sure
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October 2023 by Barbara Dauerty
I went in for my annual inspection, but noticing my engine & cabin air filters were dirty, asked them to replace them. They did, very professionally, in about 10 minutes. This will save $ and time at my next oil change, I suspect.
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October 2023 by Autumn
We will never do business with jeffy lube again. The say one price then they change it. If you bring your vechile in becareful because they will do other things and charge you for it. Jeffy Lube needs to really talk to their customers and see how bad this store is. If you get a quote and they give you that amount don't believe them .
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September 2023 by Tank Productions
I arrived and was greeted by a man with a black tee-shirt on that was not in uniform. I went for an inspection. After the man drove my car into the shop, he lifted my hood and began pulling parts out and put a machine to my battery. I went to the counter to protest, the counter assistant manager explained that the shop had the right to perform any tasks they wanted because I took my car there. I asked for the Manager, the manager said he was use to complaints because there was 2 kinds of customers, apparently I was the complainer type. I told the manager that the shop had no right to work on my engine for just an inspection sticker, the manager just dismissed my concerns and had my car pulled out front. I still do not know what that machine was, or what parts they took out. I told the manager he created a repair liability going in my engine, the manager again dismissed my concerns. When I arrived I was wondering why the business was so slow and why no customers were at the shop. I now know why, the customer service is terrible.
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September 2023 by Buddy Davis
Mid-day drove right up and they took my car quickly in. Fast and thorough. Staff are all friendly and helpful. Cold bottled water available for free. Very clean and well-run.
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September 2023 by michael korontjis
Manager and his payroll Pit bull cop seem to just scam and steal from hard working people. A previous loyal customer got his phone stolen and a 50% mark up on a price that was already agreed upon. I hope this place receives the karma they deserve for this. People who are scum like this should never win in this world.
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September 2023 by Neil Hatley
I used this location last year and they were incredibly rude but I didn't want to waste time reviewing. Yall sure made me come waste the time reviewing now though. Be better.The responses from this "owner" should tell you all you need to know. Rather than own up to mistakes they think playing dumb is going to save them from the dumpster fire.
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September 2023 by Joe Morris
Service techs stole money out of my car, had an oil leak not 2 hours after having my oil changed. Mechanic was very disrespectful and belittling, threatened to refuse me service when I asked specifically what he would be using on my car. If you value your self respect or your property do not spend your money here.