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December 2023 by Doug B.
I bought my Wife a new F-350 this year and I recently bought a F-250 that I use as a work truck. The vehicle buying experience was the best I e ever had. I'm 52 so have bought several new vehicles in my life. I had been a dodge guy since I was 18 but our salesperson Nick Thurmond and everyone else we dealt with at Jordan Ford when buying my wife's truck made we switch to Ford. As long as Jordan Ford is open and Nick Thurmond is working there we won't change dealerships unless they change the way they do things!
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November 2023 by E H.
Giving Ford a bad name.MILITARY STAY AWAY THEY ARE NOT GOING TO HELP YOU. YOU WILL BE OVER CHARGED!!!! My wife who is an active duty service member, wife, purchased a 2023 Ford Mustang Mach-E from Jordan Ford on 9/29/23. She got approved by Ford Financing for 0% financing for 60 months, which was awesome. She went and saw the Mustang and fell in love. We sat down to do the paperwork and were first explained about the lease options and then purchase options. It was explained that since we bought our trade-in out of state, that they would have to tax us for the full price of the Mustang instead of only taxing us the difference between the trade and the selling price of the Mustang. Stating it is Texas law that the trade-in has to be purchased here in Texas for a person to only be taxed the difference between the trade-in and the price of a car. It sounded weird but we are not from here and thought it was maybe true(THIS IS TOTALLY FALSE A PERSON IS NOT TO PAY THE FULL SALES TAX ON SALE THAT HAS A TRADE-IN SINCE THEY ARE ONLY CHARGING YOU THE DIFFERENCE). So with that information and seeing I was not saving money on the taxes we went with the lease option we were presented with. This seemed a little better, the monthly payment was less plus they told us that Ford was giving us a credit on the lease for the taxes so there weren't any due until we decided to purchase it at the end of the lease(THIS WAS A LIE I CALLED FORD CREDIT AND SPOKE TO SOMEONE WHO BROKE DOWN ALL THE LEASE CHARGES INCLUDING THE HIDDEN ONES THEY DIDN'T TALK ABOUT AT THE DEALERSHIP). After looking at the paperwork the next day. I noticed that although the lease was cheaper monthly we were going to be paying over 8,000 more for the lease option instead of financing it. I went back to the dealership and they did make that right and reversed the lease and let us finance the Mustang instead. It was very misleading and we honestly felt pressured and led into the lease option, as it was explained that it would mean that we would have to come back for another car. During the process of filling out the paperwork, we also explained that we are not residents of the state of Texas. My wife who purchased the car solo and who is an active-duty service member, home of record is in a different state. We were told that they had to collect taxes here still even though the car was to be titled in her state of residency (WE DID LEARN THAT THIS WAS ALSO A LIE). They titled the car to Texas anyway. This gets better! So this past Friday we a call saying our plates were there and for us to pick them up. The Mustang broke down for the second time since had it (brand new by the way) the following Monday so while getting the car checked in I went and pick up the plates. I see them they are TEXAS PLATES!!!! I explained to them that I was assured that the car would be titled in our state of residency since we are not residents of Texas and would only be here for a few months. They apologized again and said they would get it fixed. So what did they do??? The took those TEXAS plates and mailed them to our home of record!!!!!! The car is sitting in there on the lot, not able to be driven and they mailed the plates to the home of record!!!! I called them immediately and this is the response that I was given. "Mr. & Mrs. 1:01PM (1 hour ago)I do apologize for the inconvenience, all of the paperwork and titling was signed for Texas titling and the permanent Texas plates have already been issued. If you were to want to title this vehicle in Ohio you would need to take the buyers order which you have a copy of along with the Texas plates and registration to a DMV office in Ohio to have them transferred for Ohio titling." (this was edited to remove names)Now to do this we would have to get on an airplane and go back to our home of record with 2 children get a rental car drive to the title office and fly back here. And to be honest my wife is in tradoc so she is not allowed to even do this. Make this make sense Jordan Ford. So thank you for the many trips back up to the
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October 2023 by Jerry S.
My wife's 2018 Explorer was having major electrical issues. Our Service Advisor, Brian, was very professional and courteous and worked directly w/ our extended warranty provider making it very easy on us. He also got us in and out quickly, as well as, got us into a rental that was covered by our warranty as well. Jerry and Deena S.
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October 2023 by Jeremy L.
The service department here is excellent. I had 3 issues handled by advisor Rene Contreras. He helped me out like I was a personal friend and called me every time there was an update. I have taken my vehicles to 3 other Ford dealerships in San Antonio, but I will exclusively use Jordan from now on. I will also buy my next vehicle here.
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September 2023 by Aaron M.
I bought a 2023 F-150, and their help was tremendous. The process took me a little time to figure out what exactly I wanted, and they were patient with me. I would definitely go back!
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July 2023 by Johanna A.
I was looking for the right car and had been to many car dealerships during my search. Jonathon at Jordan Ford was the best out of all of the car salesmen I encountered at other dealerships. He is very experienced, personable, and patient! He helped me throughout the whole process and I will definitely be back in the future if he is there. Thank you Jonathon and thank you Jordan Ford for being the best of the best in San Antonio.
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June 2023 by Renzo M.
The process for me buying truck was a long process. I started probably around January and met one of the most friendliest and professional but cool sale people ever. The wonderful person was Daniela Cantu. She showed me all the trucks I wanted to look at and when I wanted a little space to think she gave it happily without. That was great. Other sales people at other locations were pushy or watched from little areas around the lot. I went back countless times and she always was available. She we up and beyond. I must have called 10 times and come to see the truck of my dreams at least 6. She told me all about the truck. She was great. I couldn't believe her patience. Especially with me shopping all the time and not buy. I thought she would have gotten annoyed but she didn't. Patient and kind and professional the entire time. I had found my truck and 4 other dealerships. But what sold me on Jordan Ford was the rapport I had with Daniela. On the time of purchase her and Tom were very transparent about everything I could expect and everything. They were awesome. I recommend this place and if you're looking for a vehicle ask for Daniela Cantu. This is my 4th Ford vehicle and by far the best sales experience. Thank you so much Daniela
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April 2023 by Roy C.
I did my best to be a good customer... Bought two trucks from them since 2017. They did all my maintenance and repairs.. I even convinced family and friends to use Jordan Ford...Every single thing they do they want a review for and to hear good job. I gave them good reviews... I tried my best to be a good customer.The problem with Jordan is every chance they had a chance to give back they play games over Nicole's and dimes. The Nicole's and dimes always go Jordan Fords direction. I missed a maintenance on a maintenance package I bought, I was out of town. When I went past the mileage they refused to do the maintenance I had paid for....Jordan Ford screwed me for $50, I bought 2 vehicles from them and had all maintenance done through them...I payed them for a service and they refused to do it and kept the money.I was in an accident let them do the repairs... I asked them to figure a cost effective way to take care of a separate issue... They only offered full price options, Then they tried to rip me off for the film that was supposed to go on the windshield. I think they thought I wouldn't notice and take the extra money for their pocket...Jordan Ford wants accolades for everything they do, practically harass you for reviews and never show any appreciation for good customers... I will never use Jordan Ford again and most likely never buy another Ford.
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February 2023 by Generic
Worst service ever. WILL NEVER return to this place.
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January 2023 by Michael L.
Long detailed review is because last year I left a short bad review on google.Two and a half hours for an oil change is too long. An oil change should take no more than an hour. To suggest that I need a coolant flush just based on the miles is asinine. I had my coolant flushed at another shop about 8 months ago. I went in for an oil change and the Jordan Ford service department suggested I do a coolant flush, change my cabin filter and do an injector cleaning service. If they are going to show a video saying I need additional work completed, then the video should show me why. Don't just show me a video scanning the top of my motor. For example, if my coolant needed to be flushed why not show me a video of my dirty coolant or it leaking, or something? If my cabin filter is dirty maybe show me the dirty filter. The example for the coolant is better because how hard is that? Just open the cap and look at the coolant. The example for the cabin filter is a little more difficult but for a mechanic that does these things day in and day out, again not that hard, and if they did show a video of a dirty filter from my vehicle, this shows excellent customer service, going that extra mile to show that someone may need a $160 service for a part that costs $15. Not sure what your refresh service does but a little extreme if you ask me. The injector cleaning is the only service I can see being completed, but after feeling like Jordan Ford is trying to get one up on me, no thank you. Even $90 for an oil change and tire rotation is extreme. In retrospect now. Probably shouldn't have got a tire rotation but I am not someone who does not have much time to spare so, I said yes. Not sure if I will ever go back to this business for anything. I had an issue with Jordan Ford, almost a year ago exactly and stopped going for some time because of their poor service, but the new shop I go to is not open on weekends and weekends are my only availability currently. Oh and the bad experience I had... I took that all the way to the top brass at their service department and they did not even try to compensate me to retain me as a customer.It's OK. I will demote myself to another service like Firestone or something similar. I am military and have always gone to dealerships for superior service. People typically have less of a chance of being ripped off or deceived, and it is universally accepted that a dealership will back their work. This meant a lot to me. I guess the joke is on me though. Don't trust anyone now.I do not anticipate going back to Jordan Ford anytime soon. One last thing how can you not have some military discount or military program being so close to a military post? Can you explain to me how Jordan Ford supports the military and their Veterans? I do know that dealerships closer to military posts typically charge more for their services because of all the business they get from military members.
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November 2022 by Samm B.
Jordan Ford is great, their parts department is very helpful if you need certain parts to your Ford vehicle needs. The Service Agents are informative with answering your questions. I will go to this Ford Dealership for my Ford Explorer XLT Needs.
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October 2020 by Danny Mendoza
Needs a good cleaning and organizing
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October 2019 by Marisol Colin
Great service n Mr Woo is a great salesman!!!
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June 2019 by Joshua Icke
Very good people to work with.
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April 2019 by Javen Patterson
Great customer service
