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March 2024 by Myrandah Olivarez
I want to give kudos to Miss Nicki at this particular location! She was my hero today! I was struggling to get my storage unit opened as my husband normally takes care of anything with our storage.I went to the front office to ask for assistance and she went to my aid without hesitation. She educated me on how to open the storage unit as well as going above and beyond to get her tools to hollow out the area where the area for the lock needed to slide into to secure the door.It was drizzling and an overall hectic situation for myself but Nicki provided the assistance I needed and I was able to get into my unit as well as get my stuff put in storage with no worries! It would have been a waisted trip had it not been for Miss Nicki! She was so kind and laughed with me and made me feel better about the embarrassing situation lol.Nicki def needs a raise! Or promotion! My experience with life storage has been great but this just made it 10x better!Highly recommend this location for a storage unit for anyone in need! Customer service is great, on site assistance when needed and overall reassurance! Thank you again Nicki, I truly appreciate your assistance today!
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March 2024 by Olivia Mitchell
I’ve had this storage unit since 2020. But today I went in and had the most wonderful customer service experience, Although I have had a break-in to my unit, they always take care of me! As well as beefing up security since the incident happened I can only think the facility for being available and consistent. Thank you so much I’ll probably have the storage unit another four years from this one experience 3/21/24 @12:10.
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March 2024 by Leigh Thornley
Just rented a unit this week. Nikki was super helpful and provided us with excellent customer service!
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March 2024 by Selina Cavazos
Life Storage has been amazing to us. They are friendly willing to help and will explain the process to you. if you have any questions or concerns they're not rushing you off the phone or out of the office. Today I spoke to Kimberly over the phone and she was amazing. She got back to me right away and she understood my situation. She definitely helped me out with my concerns. I highly recommend Life Storage.
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February 2024 by Naudia Perry
Ronnie is truly heaven sent! If I could give her 10 stars I would! Great place to store your belongings!
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February 2024 by Justin McKinney
Good location and nice staff.
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February 2024 by Vina Chang
Universal city life storage is a lots problems with broken . I renting last month, today office person called me my unit was broken, how did they happen?I lost so many experiences items, office closed 6pm gate closed 10pm, did they makes since,They should have a better security system. Video recording said 7pm it happened person broken into unit, I'm not the only person lost, multiple 5 unit people broken as well. Do not renting the place, you will loss everything, they been so many times happened, why try rent the place.i lost over $10'000 and more. Owner should be pay for it, never Rent a space again.
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February 2024 by Cedric Tucker
Excellent service, adequate space, convenient times, wonderful assistance from the manager.
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February 2024 by Sergio Miranda
The best indoor auto storage in the San Antonio metro area...nothing complicated, no nonsense. 100% recommended.
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February 2024 by Townsend Company
Ronnie is great!
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January 2024 by Nathan J
This place gets broken into very frequently. Do not store your items here. There is a good chance they will be stolen.
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January 2024 by Lisa
Everyone has been nice and helpful each time I have called or stopped by the office.
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January 2024 by Logan Palacios-Moreau
Very easy to lease a unit and get the keys, inside was clean and Kimberly was very helpful answering questions and making sure we didn’t have any issues. The unit itself was a good size for the price and has easy access. I recommend this storage facility if you’re in the UC area.
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January 2024 by Shirleyann Rafaela
I also made a review on Facebook with my business page.. I was this impressed with your store manager Kim!As a business owner, I’m impressed with the store manager at the Pat booker location, thank you Kimberly for your quality customer service over the phone.Kimberly kindly answered all my questions about storing some of my business equipment. Thank you for working through my business concerns, I appreciate your help.We will definitely be back to this store on our next move because of Kimberly’s customer service. Have a blessed day.
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January 2024 by kenya gonzalez
This is the best storage location, employees are exceptionally friendly and always ready to assist.