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January 2024 by Chatauique Brown
I’ve been going to this location for YEARS & when I say 12/26/2023 I had the WORST of the WORST Experience ever in my life it was horrible. So apparently some rules has changed an I wasn’t aware of which is totally fine I ask the lady that started off helping me if she can get a manger or someone to explain the rules to me she grabbed someone from the back who said there not a manager she’s a “key holder” an I asked her for her first name NOT last because I did wanna greet her by name! She acted as if she didn’t wanna give that to me I told her I only want your first name ma’am not last she then said “thats all you was gonna get” I told her you are already starting this conversation off wrong I then began asking her how everything works because I have two baskets of clothes I would like to trade in to you guys etc.. she kept talking very fast an when I asked for her to repeat it she told me “it’s on the door” I then told her ma’am your being very rude can I get your manger name or a way to contact her to tell her about my experience with you . She told me no at first I said well what about corporate she said she didn’t know the number to them an grabbed a flier from the counter writing the manager I guess cell phone number on there (which wasn’t correct at all) I asked if she can give me the name of the manager she said Karen an walked off I grabbed my things an left the store I sat in the parking lot trying to call Karen an that number wasn’t even in service I then looked up another once up a child to see if maybe they can help me. They gave me the new rules an update information and also gave me Karen’s numbers they said she would probably be in a meeting so if she is leave a voice message mind you this happened December 26th 2023 she still have yet to contact me she reached out “through a text” telling me it’s been very busy she hasn’t slept in 26hours an etc (really sound like a bunch of excuses) but she will be reaching out soon didn’t say when , a time or anything I just told her never mind because we are now 2 weeks into this situation and still nothing!! THIS PLACE IS HORRIBLE I’m so disappointed on my experience here with these people when I never had this issue before I’m not sure if the lady was having a bad day or what but she definitely took it out on me I do not appreciate that!!!!!
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January 2024 by Nicol Bridge
I had some extra new clothes with price tags 30$, and I was trying to sell. Stuff tried to buy it for 0.50$ per item, even it was new with price tag 30$ per item + stuff said that some of them can't be sell because I dont have set. Well I didn't buy it in set. Whatever ?? I didn't sell it to the store ,because I didn't want lost my money on it. It's not worth it!
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November 2023 by Jessica Y
Don’t waste your time selling stuff here. Staff are usually rude to customers who try to sell stuff here. they looked at me like I was begging for money. Now I just donate to Texas Paralyzed Veteran, simply schedule your pickup and they will come to your house to pick up. It is also tax deductible and you can put it on your tax return.
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October 2023 by smile4yvette
I really like this place, great selection. Only down is they only do one bin for selling. I don’t know if 1 bin is there normal or if it’s just temporary but other then that will be definitely coming back.
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September 2023 by Michael and Megan Minton
Rude staff and not consistent. I miss once upon a child in McKinney. They made it super easy to consign, always friendly, and actually had things I wanted to buy!
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September 2023 by Jennifer Callihan-Wood
This is the largest kids resale shop I’ve ever seen! They have tons of clothes, good selection and good prices.
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August 2023 by Michael Newell
Every time I try to sell clothes here there is always some arbitrary restriction (wrong bin size, wrong folding method, buy counter closed for arbitrary reasons). The only way they communicate their buy counter is closed is via Facebook, which, because of the social media algorithm, leads that announcement to be 10-15 posts down and easy to miss. Update your actual website.
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August 2023 by Bri Mill
The workers here are always so rude. Everytime I come here they seem bothered that you have entered. I always here them complaining about other customers. It's just an overall terrible atmosphere. Oh and if you ever have clothes to sale just prepare yourself they will hate you for it.
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August 2023 by Angelina W.
I really like this place. Huge selection of clothes at a reasonably cheap price. I always find some great things here from clothes to shoes and toys for my 3 year old. Service is pretty good most of the time. Especially when you come and it's not busy. A few times I've come and haven't been greeted was I'm sure because they were busy. It is unfortunate that they are short staffed and behind on buying . It seems like several kids consignment stores are back up with buying right now.
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July 2023 by Keaton Kuntschik
This place has extremely poor customer service and rude management. I went in on June 10 to sell a basket FULL of clothes told the lady that helped me I lived out of town 6 hours away but my mom lived close told me that was fine my mom could go in for me told me it would be about a week till my basket was done anyways, never received a call granted my phone number wrong in the system, so I called cause that is my fault so when I called 2 weeks later told me my basket was ready okay cool I sent my mom a week later to get the stuff and they got rid of my whole basket and clothes they didn’t want like okay then I need money on everything since you got rid of everything!!! Called the store because again I don’t live in town and the manager was completely rude I couldn’t even get a word out without her talking over me she just said whatever call the owner I said okay here my number don’t think she actually wrote it down ethier but for her to be a “manager” she should take a course maybe learning respect and taking accountability for her actions. I will NEVER shop here again and NEVER refer my friends again to go there.
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June 2023 by Dezine 2 Shine Productions San Antonio
Love coming & selling my kids old clothes & while I wait I shop around & always find good deals.
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June 2023 by Elida Capell
This hidden gem is heaven sent. The store has an enormous selection of baby clothes ranging from preemies up to kids. You will spend pennies to the dollar for mint condition second hand clothes. I spent less than $50 for a dresser full of baby clothes. There are small carts for your shopping, and plenty of employees to assist. This place doesn't just sell clothes, there's a generous amount of shoes, toys, blankets, pacifiers and furniture. A must visit for spoiling all the babies you know on a budget.
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June 2023 by AnaSofia
This is the cleanest, most well organized, and easiest to navigate Once Upon A Child store I’ve been to. The staff held my item when I forgot my Visa card, they always let my kiddo play with some toys while we shop, and the selection is excellent. We love having this place as a fun stop to escape the heat and find the things we need at a great price.
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April 2023 by Joanna Lopez
This place is very picky in what they buy. They sent back multiple items because they were “missing” things which they weren’t. They sell strollers missing the handle bar all the time but yet sent mine back for not having the bar..There were stand alone baby shorts and jeans that were sent back because they didn’t have tops. Even though they were never sets to begin with. PJs were sent back for missing pieces. Don’t know how that’s possible because it’s a one piece.I been to a lot of once upon a child stores and none of them were as picky with rules like this one.
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April 2023 by Miranda Cochran
So much to choose from! Prices are very reasonable. High on some things but still lots to choose from with lower prices. They have a huge selection of clothes and shoes for both genders. Will definitely return!
