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September 2023 by Michael Dickey
My experience with this place has been really disappointing and straight up infuriating. I came in for 2 teeth cleanings, both which I paid in full at the time of the appointments, and they did a really good job! However, to my surprise, I received a $638 bill in the mail a few weeks later which was already showing 30 days past due. This amount is more than both of the cleaning appointments I had combined, and is charging me for the same services I already paid for. I called the office and they confirmed that the bill was a mistake, that i did not owe anything else, and that they would submit a ticket to get it removed. Several weeks later now the issue is still there, I've left 2 voicemails for their billing department, again asking to have this issue fixed and for a callback which they have not done, I tried calling today and was told to call the next day because the billing dept (person?) is out and I guess nobody else can help, and im still receiving the invoice in the mail which is now showing 60 days past due. So now I'm at risk of being sent to collections for a bill that they admitted was a mistake, that they said would fix but didnt, and confirmed that I didn't owe. Needless to say, whether they resolve this issue or not, I will not be coming back.Also, other reviews about their messed up scheduling are accurate because I experienced this myself along with the billing issue (which it also seems im not the only person to experience based on other reviews). Scheduled for one time, only to receive text message confirmation with another time. I showed up to my 1st appointment 10 minutes early only for the person at the front desk to give me some snide comment that I'm 20 minutes late. I literally had 2 different pieces of written confirmation from them for the time I was supposed to be there and I definitely wasn't late. Still had to wait a while for my appointment too. Seriously, don't go to this place they're a mess.Update - Called again the day after writing this review and was told the initial ticket they made to fix this issue was done incorrectly but that they would redo it and a manager would call me. They told me a manager would give me a call the first time I brought this to their attention, but I never received that call. Still waiting for this one...Update 2 - Several days later and I never received any call from a manager. Again. Called again today and nobody answered so I got a call center who escalated the situation. If this doesn't work then I guess I'll have to use PTO and go stand at their front desk until somebody fixes it. I can't believe how unprofessional this place has been. Again, take your business anywhere else.Update 3 - Took time off work to go up there in person tobget this sorted out. They submitted another ticket to have the account zeroed out and told me they'd call me once it was done, but I informed them how they'd told me they would give me a call about half a dozen times at this point and I had yet to receive a single call and that I would prefer something in writing. I asked multiple times while there for something in writing and they outright refused or avoided the question each time. They said the ticket would take 2-3 days, it's been over a week now and still no call of course.
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September 2023 by Bridgid Ramos
Front staff were pleasant, hygienist was very friendly and I liked the dentist. Office was clean and well lit. It was a painless visit.
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September 2023 by D M
EDIT : I AM STILL DEALING WITH THIS!! THEY WILL NOT CALL ME BACK AND WILL NOT GIVE ME AN ITEMIZED BILL AND HAVE NOW SENT ME TO COLLECTIONS. THEIR OFFICE STAFF SUCK.EDIT: I HIGHLY RECOMMEND STAYING AWAY FROM THIS PLACE. The dentist was fine and so were the assistants but the office SUCKS. I have had SO MUCH TROUBLE with their billing! Last year they assured me that I didn't owe anything and I was all paid up. NOW, A YEAR LATER, they are bombarding me with bills??? I have called and left messages and No one will call me back. I am so very upset and no one will talk to me about my bill. It seems they are just trying to scam me now. I have not been there in over a year and WILL NOT be going back.I am a new patient and I really enjoyed my first visit. Everyone was VERY kind and I am happy to have them as my new dental care team.
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August 2023 by Tana Martinez
Terrible, the staff is rude and ghetto. We waited 45 minutes after our appointment time and left. They never even missed us of called to apologize. My son had already went to the dentist and got a quote from them for $8700 worth of dental work and they told him he needed braces root canals, teeth, pulled and numerous other things. After what happened with us we went to who also examined his teeth they quoted him at 4500 said he did not need any root canals or teeth pulled. Do not go here. They care about money more than patients!!!!!
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July 2023 by David Melnick
I do not recommend this dentist. Although I like the doctors, administratively, I have had nothing but problems this year. They try to get double payment, I paid my bill at the office then I get another bill from their headquarters in Cincinnati. Every time I discuss with them they tell me they see the problem and I don't owe anything, yet I continue to get the same bill from their head quarters. On top of that, I had a cleaning appointment recently, waited 35 minutes passed my scheduled appointment, nobody said anything to me so I walked out. I've been going here over 10 years, never a problem, this year I've had nothing but problems.
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June 2023 by Lee G.
I, Lee Grazetti, have been a member of the pat booker team for over 10 years and the customer service I have received recently has been excellent too say the least. I want to personally point out the amazing work Nancy has bee providing. She is very knowledgeable in her field and truly cares about providing care too the customers. Lee Grazetti
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June 2023 by Roxy's Mama
WOULD NOT RECOMMEND! They wasted so much of my time! They postponed my mid May appointment three times and now they don't have a dental hygienist and called trying to reschedule again. Or at least that's what they told me when they called me on a Saturday afternoon at the end of the first half year and the end of the month. (I see in another review they had a hygienist 2 weeks ago.) Now I have lost my first half year benefit and they could care less. Unprofessional! Nickel and dime you. Apathy and ignorance on so many levels. At my last appointment I was seen over an hour late even though I was on time. We have to take time off of our jobs without pay but still have to pay for the luxury of waiting around and a very simple cleaning. Don't waste your time or money.
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June 2023 by Joanna Lopez
I really enjoyed their service and how they explain everything to you. They also care so much about you. Overall great experience first time coming here.
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June 2023 by Darnisha Rodriguez
Staff is great, friendly, knowledgeable and helpful. Workspace could be kept cleaner. I was provided a toothbrush and toothpaste to brush my teeth but no cup to rinse with and the sink was not clean.
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June 2023 by Alex
If I could give 0 stars I would. Can’t do a simple job of scheduling correctly. Called to confirm an appointment that they had already moved in the first place without my consent, I text confirmed the appointment as well, showed up for my appointment that they stated “wasn’t confirmed and already filled.” If they can’t even schedule then who knows what other mistakes have been made.
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June 2023 by Jesus Morales
The staff very professional. But the doctor was extremely excellent extremely professional. Very please with all her work. Thank you so so much . For the wonderful demo experience.
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April 2023 by Jennifer Trybom
Today’s new dentist was great! She was very professional as were her staff. I was checked in timely and seated before my scheduled appointment. I had several procedures completed and given my lack of pain threshold, she took seriously pain management. I did NOT even feel the shot for pain, and the procedures went just as smoothly, with only pressure felt. Best part is the dental repair is the exact match to my teeth!Thank You?
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April 2023 by Russell StewART
Really great impression and looking forward to my next visit. All of the staff were very friendly and I was comforted in knowing that I wasn't going to be suggested any service that I didn't need. They believe that dental is an "ethical service". I definitely recommend.
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April 2023 by Olivia Gairy
I live in Germany, and I am in San Antonio to help my friend during her hip replacement surgery. The entire process with Pat Booker Dental has been great. The Dr. accommodated me within the short amount of time I had here to treat the issues I was having. One of which caused great pain daily. I highly recommend them. I’m returning home later this month pain free and a brighter smile.
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April 2023 by Debreshia Pittman
Omg the staff, the energy in that place unmatched...Everyone there, Beautiful Personalities!! So thorough and informative... Keep up the awesome Sauce work guys!