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September 2023 by Autumn C.
AVOID THIS PLACE! THIS CAR WASH WILL DAMAGE YOUR VEHICLE! I paid $20 for a car wash and it the dryers didn't work, I had to hand dry my whole vehicle. The car wash also damaged my vehicle and the company refuses to take any responsibility (of course). Do not use this car wash! This same car wash (different location) damaged my boyfriends rims last year and the company refused to take responsibility. DO NOT USE ZIPS CAR WASH AT ANY LOCATION!! YOUR CAR WILL BE DAMAGED!Assistant Manager - Jeremy & Manager - James Miles y'all should be ashamed!
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July 2023 by Kathy W.
Ladies: Do not go here alone! Scratch that. I don’t think anyone should. This place is an absolute dump. It’s so bad, a set designer could use it as a set for an apocalypse movie without doing any work. Dirty diapers, filthy vacuum hose nozzles (advise not using), and gang tags. Scariest of all, signs of drug use in the wash stalls. Not the actual hypodermics, but caps etc. and very sketchy looking people walking, no cars, disappearing the empty stalls for several minutes. Whoever owns this place should be ashamed and quite frankly law enforcement needs to be aware. PS, all of the car wash items advertised on the sign in the photo are non existent.
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June 2023 by Ricc Anderson
Go twice a week and I can say I haven't had any problems
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June 2023 by Amanda C.
I took my brand new 2023 Camry there 1 week ago and the machine damaged my car. I submitted a claim and have yet to hear from anyone. It's absurd, would love to know why y'all haven't reached out? I have pictures of everything, need to hear from yall soon. They have not been helpful at all, would not recommend this location. Still have a membership for our other vehicle that I will be canceling soon if I don't hear anyone soon.
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April 2023 by Naomi C.
Not only is their car wash sub par, but the vacuums are frequently broken, and the air hoses have the weakest pressure to them. The last time I came through the guy would not give his upselling a break. He offered a $20 deal through May and I declined. He then pushed it even more explaining the advantage, I said no thank you. He looked at me like I was crazy and asked why, I said I didn't want to spend $20. I drive a sun damaged old Honda, I don't get it washed often. He then proceeded to acted annoyed and asked if I wanted the $10 membership, I said no. He passive aggressively told me to have a nice day. If I wasn't already in the line I would have left and gone down the road to watershed. On top of that and the crappy facilities I will not be going here again.
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March 2023 by Wild L.
not a car wash worth going to if you really care about your car's paint job and care about how your car is washed I suggest either washing it yourself or go to the watershed car wash further down pat booker bc this place is awful basic car wash is $10 and at water it's $8 but at least watershed doesn't leave you with unwashed areas and doesn't provide you with cheap quality towels that scratch your car any car wash but this one is a better option.
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February 2023 by Olivia M.
2/7/23 8:08am To start me and my family have 3 vehicles that are on a family plan to this place and have been loyal for the past years. I got into a car accident inside of the car wash and still come here. But this morning when I came to get my car washed the man refused to spray off my car, as well as said I should cancel my membership because "this car wash sucks". Everything is broken and I guess he keeps putting in work orders and nothing is getting done. Very disappointing hearing this from a team member. I will consider canceling now.
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November 2022 by Melissa G.
I purchased a membership there and had it for about a year or less. The quality of the car wash is not worth the amount you pay. There is always residual dirt left on the car and it typically needs to be washed again. I recently moved and attempted to cancel my membership. It was a third party from the phone number they have online. The individual on the phone claimed to have canceled my membership. I received another charge the following month. I reached out to them again through email and received a confirmation and was not charged the next month. I recently saw on my bank statement 3 charges after I had cancelled with them. I attempted to email and contact them via phone and they have still not responded. I will be disputing with my bank for fraudulent charges. I highly urge anyone considering purchasing a membership to be careful and ask questions about their cancelation policy. I will be attempting to follow up in person when I have the chance to get a refund.
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November 2022 by Jada Von F.
I had went in the cancel my membership because I had totaled my car and I recently saw on my credit card statements that they've been charging me for six months without having a car. I requested a refund and they denied it because they said there wasn't a request for a cancellation but I swear I went in and talked to them in the office to cancel it. Now they won't refund me my $210 and only gave me a month of free wash when like I said I do not have a car. Be careful with the employees because they clearly did not understand. Make sure you have proof of cancellation if canceling. Just very upset I lost out on all that money when I swear I went in to cancel my membership.
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August 2022 by Michele M.
I'm surprised to see so many bad reviews. This place has been my go-to since I got my new car. They were running a deal for t-mobile customers and I will definitely be a long time member going forward. The attendants are all helpful and nice and my car looks great after such a quick wash. Great suction on the vacuums that come free with every wash. They've got towels you can use and huge trash cans that are always empty ready for use. I highly recommend bringing your car here!
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May 2022 by Matt Huggins
This place is a Dump!! The Wash Bays were all Dirty, even the ones that were out of order. The Bay I used took my money and then so did the Vacuum! I was able to get the Pressure washer to work, but not the Vacuum... Nobody there and nobody to call... Worst Car Wash in Town!!
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April 2022 by Terrance L.
March 30 2022 I was charged $35. April 2 2022 I went there to cancel my membership cause the car wash wasn't cleaning my car fully. So I talk to young man and young lady. They told me about the website to cancel but I wanted my money back also. So they tried doing it there and told me it was done I should get my money back in a few days. I thought I was done with Zips but nope I was charged again April 28,2022. Went up to the car wash to complain the next day. No manager was there. So one of the employee called the mgr. He tells the employee for me to leave my name and number. So I do and no response at all. I WANT MY $70 DOLLARS BACK!!!!!
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March 2022 by Sarah S.
This was the most terrible experience ever. The car Wash machine broke while I was in the middle. I had to roil my window down and talk to the attendants who could boy get it to push me and the other car in front of me out. They had me put my car into drive and drive it threw. I called to request a refund on my account that was just billed on the 17th. This was my first car wash. I never want to go back there again. They refused to refund my money. I tried to talk to some poor girl who does not speak English! Was so frustrating . the Sad part is I have been a customer for 3 or more years. And this a company I will never do business with ever again. the worst customer service ever. And ever since Maria left that place they struggle.
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February 2022 by Keith Duke
3 vehicle wash stalls inoperable: (2) wouldn't except coins or took excess coins in order to operate, I lost $3 just to rinse my vehicle, (1) spray hose missing.
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February 2022 by Sarah M.
The service was great from the attender but this car wash is 10 dollar for cheapest But I got suckered and upsaled Me to get the fires wax. But unfortunately it was weak .
