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March 2024 by Karen F Anderson
First time I went I had an email that needed to be printed and faxed. Turned out. I got some ladies email and she got mine. I don’t know what happened. It was a mess and it cost me like six dollars for their mess up. Second I went with my return for Amazon. They wanted to charge me three dollars to print a label ?three dollars that’s like 300 times profit. I get it they need to charge for service. I get that but three dollars to print a label. ?Then I told him well your UPS store says free returns.. She said no ma’am we’re not a UPS store. I said well your door says UPS store and she told me oh no we’re not one.? oh OK so I guess the door saying the UPS store is not really the UPS store OK gotcha?
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March 2024 by Brenda Lane
Cost$72 for a 5.5lb box. Insane. Postal service cheaper.No other option was given.
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February 2024 by robert contreras
Went to get a quote to ship. A helmet to Australia and was quoted over $600 when every other time it was under $130. I went back in to check again and she said it’s going far and you need to pay for the jet fuel smh. Every time I’m going in someone is being trained I guess this is why I’ll try back in a week to see if the next person knows what she is doing .
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February 2024 by Samuel Saldana
Wanted to make a document from a 8x11 size to wallet size, for work. No one their knew how to do it, not even their supervisor. Went to another store, they did it no problem
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January 2024 by Ronnail Howard
Fast & reliable service.
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January 2024 by C Goal
Don't trust them took package there to send back to Amazon,package came in bag not a box. Return didn't state needs to be in a box. Item was in original box. Ups charged me 27.00 for a box the size of a shoe box to return the item. That is ridiculous. Highway robbery.
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January 2024 by Monica Snodgrass
Excellent service and assistance. They recognized me from prior visits. Love the small town feel of this location.
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January 2024 by Wendy Scott
Long line, but moved in a timely manner. Very courteous, great job on my return.
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December 2023 by Tarawanda Cartier Howard
I appreciate your efficient customer service Ms. Palmer, (UPS Store, Kitty Hawk, Universal City, TX 78233). Thanks for creating the beautiful poinsettia Christmas services banner. I was delighted to received the finished banner a day earlier. You and your staff are awesome! Happy Holidays from a satisfied and grateful customer!
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December 2023 by Claudine Strong
Convenient location, friendly & courteous customer service. (Need to open more windows when it gets crowded is my only complaint.)
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December 2023 by Len Weinand
Wow. Outstanding service. I needed some Thank You notes printed quickly. They knocked it out of the park. I wish I could give more than 5 stars. Keep up the great work!
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July 2023 by Catherine Perez
Just dropped off a return to Amazon and the team working was so friendly especially Jae she was hustling with a giant smile on her face. Very professional.
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May 2023 by Meredith Starr
I literally had printed shipping instructions from a company I have shipped to before and presented those to the associate. It clearly says the UPS Associate was supposed to pack & ship my item for free. Not looking at the printed directions that I handed the associate, she declined me service because my item wasn't in a box. She never looked at the shipping instructions. I have shipped to this same company twice from this location. The girl wears a mask. Didn't get the name. Another UPS location shipped my item with no issues.
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April 2023 by Patrese Denny
Staff was efficient, helpful, and friendly. I always get in and out fairly quickly.
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March 2023 by Ricardo Plascencia Silva
This review is not for the staff at this location, it is for the shipping department (or shipping transportation) @ USP -- I give one star because is the minimum, if I could, I would give -100 stars. I understand that accidents happen, when your package may get a hit, or something, we can call it an accident, but this is totally not acceptable.But I shipped an electro acoustic guitar inside its hard case worth 1K and, the case and the guitar were totally smashed. I believe they throw it out the guitar from the top of a building or something.
