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December 2023 by Lisa Ermis
I had a terrible experience here today. Person seemed annoyed that he had to come from the back and he was wearing a hoody. Where is the professional dress and demeanor of these employees? I was given NO help to troubleshoot my issue. I was only given the $700-$900 price to buy a new phone. I took it to Angel Breeze and they did a thorough cleaning of the speakers (top and bottom) and it is working beautifully. Please AT&T address this issue before your name is ruined. Maybe that is why there was only one other person in the store at 1 pm today. And she appeared to be filing out an application. I did not get the memo to stay away from this location!
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December 2023 by Steve Swan
Uninterested staff. Screwed up order on IPhone 15. Store was dirty and understaffed. Will go to another store for next dealings with purchase of any device
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November 2023 by David Rosa
Nicolas was very helpful, very knowledgeable. Had a wonderful experience, highly reccommend for a store rep.
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July 2023 by Margaret
During my visit in this store I noticed 2 things: the staff shrunk to 2 people and the store is covered with dust and dirt. Nobody vacuumed this store for months. Is anyone in charge there? Lack of maintenance is turning this initially beautiful space into dirty pit. What a shame! UVALDE deserve better.Also wait time is always unbearable there so people can see all this neglect .
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May 2023 by Arlene Diaz
The store rep was very helpful, understanding, friendly and patient with all my questions
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May 2023 by Michelle Sanchez
I was treated with respect. The gentleman who helps me is always kind and helpful.
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April 2023 by Susana Lugo
Patricia and Alexandra went above and beyond trying to help fix our problem. While it took 4+ hours and a return to the store the next day, we were pleased with the service with the exception of one employee, Ricky. He was no help and refused to help us out after being in the store 4+ hours. I would NOT recommend Ricky for any of your service needs. While he may be knowledgeable at his task, his attitude was very rude.
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December 2022 by Anthony Navarro
Ashley Ponce is heaven on earth!! Super smart! Pretty and very kind. Coke see her!
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November 2022 by Stephen Bynum
Ashley ponce was absolutely amazing she went above and beyond made several calls for me to help me. I felt like she truly cared about my situation and about helping me. I will never go into a diffrent ATT store again except her's!!!
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October 2022 by John Celestine
Ashley Ponce was pleasant to meet. We were lucky to meet her. We were locked out of our phones and she got me and my brothers phone fixed and up and running. She's skilled to the T. And is so smart. Beautiful lady and sweet spirit
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October 2022 by kahana kelii
Angela from the att retail store in Uvalde was amazing she helped me and my family and she went extra and beyond . She even tried getting things done even tho stores were close .
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September 2022 by Higinio Arenas
Me and my wife went in to setup her new phone, and it was going to take 2 hrs for everything to transfer over, which wasn’t an issue. The sales associate that help us name was Rick. He gave us the option to leave the phone, and come back as we needed to run some errands. He told me to write down my number so he can call us as soon as it finished updating so we could come back in and finish the process. Almost 2 hrs go by, and no phone call was received. Me and my wife go back to the store to find out Rick had already left for the day, and he hadn’t called us about coming back for our phone. The old, and new phone were out in the open, and some other products see purchased were just out in the open.
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September 2022 by James Johnston
Excellent service but did not want the payout program offered.
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September 2022 by Patricia Martinez
Ashley Ponce is the best. She finds you great deals and gives you what you want and more!! Beat person and saleswoman I ever met! Love her ?
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September 2022 by David Virgin
Ashley ponce ported my number over from sprint giving me a huge bill cut discount! Even told me about the military discount! My phone wasn't working properly but she stayed down and figured it out!! Got me up and running like a new car!! She's a blessing
