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“The sales and finance team provided exceptional service, meticulously attending to every detail. I departed with a new truck and a five-star review. However, my experience with the service department was far from satisfactory. I had inquiries regarding the lighting, but the staff member remained unresponsive, only informing me that I would have to wait a week to get it in. This lack of attention to my concerns was particularly disappointing given the significant investment I had made in the truck. The five-star rating I had previously received was solely attributed to the sales and finance department. In contrast, the service department’s treatment was unprofessional and warranted a zero-star review.
Following my initial review, the leadership and the sales department demonstrated exceptional follow-up and continued service. When it was time for my first oil change, I simply contacted my salesman, who promptly handled the entire process. Upon seeing my wife’s and my new vehicles, my mother finally made the decision to purchase her own. This was a significant milestone for her, as it marked her first new vehicle purchase in a considerable amount of time. She was initially uncertain and had numerous questions. Once again, the sales team excelled in their efforts. We toured the lot until she found the model that suited her preferences. The staff member simply walked out, handed us the keys, and secured the license plate. We then embarked on a no-pressure test drive. After my mother made her decision, we discovered that the dealership did not offer the trim package she desired. There was no pressure from the dealership to purchase the available options. Instead, they assured us that they would find a suitable package for her. Several hours later, they located the car and offered a fair deal, which we accepted. The car arrived the following day. Due to my mother’s limited mobility, it was not an easy task for her to navigate. However, Uvalde Chevrolet’s sales team made the process incredibly convenient. They delivered the car to our home and spent over an hour in the vehicle with my mother, thoroughly explaining all the features and details. They ensured that she was completely comfortable with the vehicle before even discussing the signing of any paperwork. The exceptional care and attention they provided to my mother have earned them a lifelong family of customers.”
“We were driving back to Canada from Mexico and unfortunately the clutch went in my Honda Element…we made it to Cardona’s and they took great care of our car and us too! They got us on the road as quick as the parts came in…the kindness and help they gave us was amazing! Highly recommend!”
“Highly recommend! These guys went way out of their way for us today. In the lovely June heat, my truck broke down across the street on my way to my appointment at Franklin Auto for an alignment.
I called the shop to let them know what was going on and George and Carlos came right over to take a look. They helped me get my little ones to safety so they could fix the vehicle. They did a fantastic job on the fix! The drive home was smooth and easy.
I am super grateful and I applaud their character. They displayed small town hospitality at its best.”
“I always get great service at Andy's Express. Andy, Carlos, and his team have been taking care of my vehicles for a decade and I appreciate their help and dedication to getting the job done in a timely manner.”
“Didn't have my tire but they were the only place in town that came up to the care and tried to help. They offered to order one but I didn't have the time. Great customer service.”
“Life saver! Found our mechanic in Edward. Had wrecker service recomend ET's and im lucky he did. Edward knows his stuff got us in and took better care than we could have hoed for. We live 5-1/2 hours from Shop but will make the trip for all future auto needs. 5 stars would give more if I could absolutely recomend.”
“Rudy's automotive has Awesome people and service affordable fast ,dependable reliable , towed my vehicle in the middle of the night and fixed the problem with my vehicle”
“Excellent experience at their shop, very knowledgeable, and showed me other issues to plan for, but didn't push me to spend the money immediately. I will have no problem going back to them for future service.”
“Overall great place! We needed to get back home to Houston and these guys had it all. The rare tire size, the friendly service, fast and even finished up our visit with pointing out a good place to eat and threw some koozies our way. Thank you so much for getting our family back on the road and keeping us safe with these amazing tires!”
“It’s never easy picking a paint and body shop when you have been in an accident. I have used quite a few different shops in the past, but none stand out like this one. They were able to get the job done and done well! The paint job looks as good as it did when the car was new. They blended the paint so well that you can’t tell there was a repair done at all. The vehicle is a ‘02 Chevy Suburban and it looks like it did before the accident. Kandace and her expert team really did an awesome job! Thank you!!!”
“Nelson's Garage is the place I take my vehicles to. If you want it done right the first time, this is the place to go. Knowledgeable staff, and they are pretty darn cool too. Thanks Nelson's Garage.”
“I've never had a mechanic work on any of autos. I learned at young age 12 how to fix them from my Father. And I went on to college to get a masters in machine technology. These guys you did a good job on my truck and cleaned up afterwards. Their prices for the work was very reasonable and kept it to what they told me it would cost. Honesty is also needed, and this shop has it. I had a big job on my truck now not like replacing a motor and you have to drive it find out if there's any can'ts left there are a couple and when I get back in town I'd like them to look at it. Now I'm up in age and I feel like I found a place that I can trust to take my autos to. Thanks Bryan.”
“Ruben did some major repairs to my truck 2 years ago and to this day no problems. I had another small incident so I took my truck to him again. He does excellent work and his paint jobs are 2nd to none. I expect I will be very pleased once again after my repairs are done.”
“Couldn't have done it without my beautiful salesman Jaleesa Charo. It was a great experience how she worked so hard to get what I wanted. Thank you so much.”
“Gotta say Monique Ybarra, is an amazing sales person to go with if y’all are looking for someone to work with I recommend her. She’s gonna make sure she gets you the best deal and does everything the best way possible if you had to describe a perfect sales person it would be her.”
“Excellent service– above and beyond the Call of Duty. I needed an inspection sticker and they helped me by changing the wipers and tail lights so I could pass inspection.”
“My family have taken our vehicles here since he opened. Just had my car repaired quick and easy. He's working on another vehicle of mine right now. Wouldn't consider using anyone else.”
“Great Customer Service!Kevin and his service team really come through for us when we need them the most. Thank you guys for y’all’s hard work, we really appreciate it.”
“I couldn't be happier with the work the crew did on my vehicle!! My vehicle sounds outstanding! If you're looking for a reliable shop for tinting, car auto and more, check them out!”
“A young man by the name of Dalton was wonderful! He was thoughtful, caring, helpful , and went beyond to help with my issues. Explained everything in a professional, educated and caring way!”
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“Had a busted window while on vacation. Called several auto glass places in Uvalde. Aviles was the friendliest and most professional of everyone I spoke with. Extremely professional during communication and scheduling as well as during the service. I would HIGHLY recommend Aviles for any of your body shop needs.”