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December 2022 by Cowboy Parks
They deliver my packages, but I never know where. They have been left on top of a trash can on trash day, on the ground during a rain, at my neighbor's house, etc. Is it really that difficult to put my packages on my porch?
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September 2022 by Elias Clay
My VERY expensive package was misdelivered to the wrong address in my neighborhood. Thankfully, they brought it back to me, or that would have been the end of it and a big loss. I tried to call customer service to let them know so they can improve their service, but all you get is an automated response - no live operators at all, no way to talk to anybody. Terrible customer service.
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June 2022 by Azaliah Nicholson
THE WORST SERVICE EVER. They NEVER answer the phone, even between the hours THEY say they are opened (5pm to 7pm). My packages sit at thier location for days and noone EVER attempts to make delivery
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October 2021 by Gayla McBee
Absolutely horrible! I can't ever get anyone on the phone. Leave packages where they shouldn't. Ignore my signs on the gate. About to start making them pay for damaged and stolen packages!!!
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July 2021 by Val M.
They were very helpful in finding my package! Thanks
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April 2021 by neil thomas
I read all these reviews and thought to myself, there is no way they are this bad. UPS has to hold them to some sort of standard just in using the name. They went above and beyond making everyone’s negative posts a reality. Why have an expected delivery date at all? You should just say (Delivery Date Probable, but not guaranteed) Maybe change the company direction to meteorology. They’re always wrong also. Does UPS stand for Utterly Painful Service? If so y’all nailed it!Sincerely,Still Waiting.
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March 2021 by FAH Q
Worst place ever why is this place here if they don't deliver anything
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February 2021 by Angelica Enriquez
This company sucks! They can never deliver a package on time. Why not keep the same driver for every location? Contacting the Uvalde office is just plain impossible.
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January 2021 by Raul G Sosa
Weird hours for office- 5 pmto 7pm ?
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December 2020 by Matthew Ward
Drove 40 miles to drop off a package and they were closed... Update on here PLEASE. Absolutely despise companies that do this. Closed on Saturdays, so why put that you're open.
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November 2020 by jay weber
Long lines but friendly people
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October 2020 by Cas Mtz
My childs medical equipment and special kind of milk was supposed to arrive days ago, Hes up for surgury in San Antonio this week, im from Crystal City.. they supposedly couldnt find out address and took our stuff back to Uvalde.now my son is out of milks and we are scheduled to be in SA for surgury monday. The hospital doesnt have that kind of milk and UPS dont open til tuesday. I would have appreciated the call to ask for directions instead of taking our stuff back to uvalde and then calling us to go get it. Now im completwly stressed and have to leave my son at hospital, right after surgury, just to drive 2 hours home for delivery at my moms address on tuesday and drive 2 hours back to San Antonio Hosp. Id give 0 Stars if i could!
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September 2020 by peggy salazar
Was able to send my mail pretty quick
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July 2020 by Jeannette Mata
Ups can never find my house but I can get shipments from fed ex and they never have a problem with finding my location. All this week I have had fed ex ship my package. Ups has since july 22 that they can't find my house. A next day delivery has turned to a whole week delivery. When I called they want me drive 40 minutes so I can go get my package from a ups office.
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July 2020 by Dorothy Strawn
Delivered package to post office in wrong town. Took two days to correct their mistake. Worst company ever. If you want your package don't use UPS.
