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April 2024 by Ibrahim Ibrahim
Great experience great shop
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April 2024 by Rod Elrifai
Great experience and a very pleasant crew. Tom, the manager was very helpful and made me feel comfortable
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April 2024 by dylon fortier
it's been 60 days now since this location drained the transmission fluid & double filled the engine oil on my customer's Subaru when they went in for a simple oil change. The store manager/area manager have yet to pay up/send us the parts they've said they were going to. We've reached out multiple times and yet have not heard back. Let's own up to your mistake and take care of my customer.
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April 2024 by Gary Frye
Wasn’t thrilled with them accelerating to the point of squealing my tires right in front of me then lying to my face telling me it was the result of doing a break test. Honesty is kind of vital when running a business I think.
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March 2024 by Viktor Lara
Did an oil change along with the air filter change with Kwik Kar Lube and Tune of Van Alstyne. Turns out I was charged for the air filter. They took out the used one but never placed the new air filter back in. I trusted them and never checked if they actually placed the air filter in. When my oil was due again, I came to find out; Kwik Kar Lube of Van Alstyne never placed an air filter and had driven 5,000 miles without one due to their negligence.I'm never coming back here.
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February 2024 by heidy Feb
Very quick and efficient. Great customer service
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January 2024 by John DeArmond
Went in for an oil change and inspection. They insisted that I needed $3k of repairs to pass inspection. The car needed tires, got it, but the rest was ridiculous. I got the tires and it passed inspection at the dealership. Good luck here!
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January 2024 by don “ratman” cas
Don't go here I went in for an oil change then they told me oil plug was round off and needed to replace once they get it off. So I told them okay . I have other car that has happen but what they did they grind the bolt to where now they wanted to change the oil pan because they grind it so far which they shouldn't have they were shady trying ring up the price. That person shouldn't be working on car . So now gonna report them BBB .Even those they said I didn't owe them anything but the damage to get taken off by a professional mechanic who know what they doing
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December 2023 by adam McGovern
If I could I would give it zero stars. The bald guy was a jerk. If your looking for anything else go to the one in Anna. For inspection, anywhere else.
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November 2023 by Taryn Thornhill
Absolutely terrible customer service from the manager. Was following my mom out to get her oil changed and tried to pull in the parking lot. Manager came out of the garage waving his hands and yelling at me. Absolutely unacceptable and we won’t return for service.
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October 2023 by Haley Sexton
Always fast with oil changes and the people who work there have always been kind.Service: Oil change
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September 2023 by Paola Dominguez
We are beyond grateful for the help we received by this place, but mainly from the customer service given by Brandon. We were coming from Arkansas and were on the highway when our check engine light started flashing and noticed that it was not accelerating correctly. We immediately looked up for the nearest facility that could check our vehicle and were advised by some local folks to visit this location. When we arrived they quickly attended us and scanned to see the error code. Initially the code they got was that there was a misfire and could possibly be the spark plugs but there was a seondary code they were unsure of. Brandon had stepped in and scanned it a second time to confirm if it was that or possibly something else. Turns out it was something more complex then just spark plugs. It was the catalytic converter. He gave us the run down of how expensive it could be and we could attempt to drive it but he wouldn't recommend. He went above and beyond and called different locations to find us the part so he could order it and get it there as soon as possible so it could be fixed. We did have to find a place to spend the night and he even gave us recommendations of a nearby town we could stay at. I feel it was a blessing they were put in our path and we are thankful for everything they did!
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August 2023 by PRESTON EXPEDITED
Thank you Brandon for helping out with my car you went above and beyond. Quick and honest service..saved me alot of monsy
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June 2023 by Devon Hasik
Just an observation for people using this particular station for inspections. From what I saw, they are up selling everyone who comes in for an inspection. I had to get new wipers. The lady behind me required brake pads because one was just now touching metal, so they stated that they also replace the rotors when they replace the pads. Personally, I will never use this place again.Without prejudice,Without recourse.
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May 2023 by Sharon Bennett
Please avoid this place. Got oil change and they forgot to put cap on correctly and on long distance travel, almost blew my engine. Has to drive 10mile an hour to local motorcycle shop where they helped fix it. Seems from all the simular complaints, these seem intentional.
