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April 2024 by Dale Mauldin
Super clean. Nice breakfast set up.
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March 2024 by John Knapke
Big rooms, clean, great staff. Access to hotel is off of one way service roadFood & drinks: Good breakfast
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March 2024 by Rebecca Lippy
Watch your credit cards here!! Front desk asked for my driver's license and credit card for accidentals. Took both behind his counter and then swiped the card on the credit card machine in front of me where I could see. Was not sure why he had to take it behind the counter and didn't think about it at the time. Until I got a notification at 6am my card was attempted to be used on Amazon for $150! Went down and asked for manager ironically the manager was running the front desk and said "Juan" wouldn't do that when we told him what happened. They are probably working together. The hotels ac squeaked all night long we really got no sleep and left pissed off on our vacation. I had not used that card and it's protected in my wallet. There's no way it was not him.
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March 2024 by Keegan Macy
Unacceptable customer service. I have called 9 times in the past 4 hours. Middle of the afternoon. No one will answer the phone. They pick up and then hang up on you. I have 3 rooms reserved and no one will simply answer the phone.
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March 2024 by Yulia Kriukova
Cozy and clean
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March 2024 by Brett Parendo
Canceled the room after a reservation. Had to book a last minute hotel elsewhere in Van Horn.
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March 2024 by Angelina Geary
We were traveling through cross country on a 2,100 mi drive. We checked in Saturday March 2nd around 5 pm. The front desk gentleman upon cheek in was extremely personable and kind. This was our first stop. The rooms were VERY clean and nice. The breakfast was delightful and they even had egg whites and turkey sausage options.We were greeted upon exit by one of the housekeeping supervisors and she even asked us about our stay.The only slight drawback is the highway. If you get a room ask for a room on the backside of hotel.Definitely a great hotel in the middle of nowhere to stay !
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March 2024 by Stephanie Canales
THANK YOU to all staff, we left today Mar 3, 2024 at 6am and staff were so kind and open breakfast before time. We have a long way to drive so we appreciate it. The rooms are so clean as well.
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March 2024 by S Wags
The rooms on the front facing the highway are EXTREMELY NOISY! You hear every vehicle and truck. I measured at as high as 74 decibels...constant traffic...couldn't sleep...and was over $220 for the night...facilities were great otherwise...Rooms: DON'T STAY IN ROOMS FACING HIGHWAY...THE NOISE IS HORRIBLE!
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March 2024 by Wally Doppenberg
Good location and quiet.
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March 2024 by Karen N
Holiday Inn Express and Suites, Van Horn, Texas – Absolutely do not ever stay here! I know nothing about their rooms – we’ve stayed at a Holiday Inn many times over the years and have never had any issues until now. I booked a room through Orbit to stay January 12th, check out January 13th (we were moving my sister-in-law to San Antonio, TX) and this is the half way point from Tucson, AZ to San Antonio. Wednesday my sister-in-law suffered a heart attack and was admitted to the hospital. She ended up having to under-go surgery and the doctors inserted a stent. I purchased travel insurance, just in case she was not going to be allowed to travel, but doctors seemed positive that she would be fine. Unfortunately, there was a delay in obtaining her echocardiogram and we were not going to be able to arrive in Van Horn until Saturday – everything was being pushed one day. As soon as I knew on Friday, I started calling Holiday Inn Express in Van Horn to edit our reservation. NO ONE WOULD ANSWER THE PHONE! I re-checked my on-line reservation – yes, the number was correct. I googled the hotel – same number. I called Holiday Inn 1-800 reservation line and asked if they could provide assistance, as it was still early in the day and I could still make changes to my reservation, plus I knew I had the travel insurance through AIG. The 800-reservation line was no help – I called multiple times and spoke with several different representatives, each time explaining what I needed to do – each time they would connect me to a wrong hotel – Mississippi – that is no where near Van Horn Texas. One rep told me to google Holiday Inn direct line and then she disconnected me. Several times they would answer and then disconnect. It was horrible. I continued to try calling Holiday Inn-Van Horn directly – and would let the line ring until Verizon would disconnect me. They never answered the phone. I finally contacted Orbitz – who was so helpful. I explained the situation, they tried calling the hotel themselves and experienced the same thing. Just rang with no one answering! Orbitz sent Holiday Inn an email on my behalf requesting a refund (by this time it’s after 10 pm. (we are 7+ hours away). Finally received a response- sorry but no refund. You didn’t cancel in time – they considered us a no-show! How can you cancel if you cannot reach them? Unable to edit, change, modify or do anything on-line. The instructions on-line were that I had to contact Holiday Inn directly! So very frustrating! So, I am out $316.22 – 2 rooms booked for 5 people! Oh, and my insurance that I purchased through AIG - that claim was also denied because I purchased the same day my SIL was admitted to the hospital! How can you cancel something if you can’t reach anyone! No consideration for extenuating circumstances, so disappointing.
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February 2024 by Roger Biesterveld
Not a bad place. We had a pleasant evening here.Food & drinks: Desk clerk described breakfast as grab & go
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February 2024 by FR Ritter
Some of the past reviews had me worried, so we wanted to share our praise for how great a place this is! Super clean, w. excellent-caring service. If there was remodeling, it is completed...and well done. About half-way between Tucson and Austin, we'd stay there again in a flash.
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February 2024 by Eric Solheim
Great place to stay along the way!
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February 2024 by Jess Vargas
Honestly, this hotel is surprisingly nice for being in a small town. Room was spacious and clean! The free breakfast had a lot of great options. The staff were all nice. Definitely would stay here again.
