O'Reilly Auto Parts in Van, Texas, is highly praised for its excellent customer service and knowledgeable staff. Customers have described the store as the best they've ever visited, with friendly employees who are willing to help with any request, no matter how unusual. One reviewer shared a positive experience where staff helped diagnose and fix a truck issue that caused loss of power and trailer brake problems, getting them back on the road quickly. Others appreciated the store's helpfulness when their cars broke down; staff went above and beyond, even staying after hours to assist. The store manager, in particular, received high praise for their dedication and kindness, taking extra steps to help customers in urgent situations. Customers also enjoy the store’s extensive stock, including rare or hard-to-find parts, sometimes even for vintage or unusual vehicles. While most employees are very knowledgeable and helpful, a few are noted to be less attentive, but the overall experience remains positive. Overall, the store is recognized as a trustworthy, reliable, and friendly place to find auto parts and get assistance, making it a highly recommended destination for auto needs.
George and the OR team really helped me out today. Their customer service was top tier and this is one of the best OR stores I’ve ever visited. 10/10 recommend stopping here.
January 2025
Exactly what I needed. They installed the windshield wipers in the rain for me
November 2024
Go here to get all my parts for my car and the people are nice
