O'Reilly Auto Parts in Van, Texas, is highly praised for its excellent customer service and knowledgeable staff. Customers have described the store as the best they've ever visited, with friendly employees who are willing to help with any request, no matter how unusual. One reviewer shared a positive experience where staff helped diagnose and fix a truck issue that caused loss of power and trailer brake problems, getting them back on the road quickly. Others appreciated the store's helpfulness when their cars broke down; staff went above and beyond, even staying after hours to assist. The store manager, in particular, received high praise for their dedication and kindness, taking extra steps to help customers in urgent situations. Customers also enjoy the store’s extensive stock, including rare or hard-to-find parts, sometimes even for vintage or unusual vehicles. While most employees are very knowledgeable and helpful, a few are noted to be less attentive, but the overall experience remains positive. Overall, the store is recognized as a trustworthy, reliable, and friendly place to find auto parts and get assistance, making it a highly recommended destination for auto needs.
Noah and Clem both were very helpful the last two days as I was trying to figure out what was wrong with my car and how to fix it. Both men were kind and helpful! Clem even went above and beyond what was required and helped me with a part and more information on how to fix my car. I’m so grateful!!
June 2026
Great place. Whenever we need something they have it and they staff are super helpful.
June 2026
The assistant manager Jacob was awesome! So helpful
