Vernon Ford

Most Recent Comments

• January 2024 by Ray Daniels
  Great service all the way around.
• January 2024 by Rayla Lamb
  Very attentive and fast
• November 2023 by Brian & Jennifer Ford
  I have just recently changed my rating on here. Several months back I took my 2015 f150 to the Vernon Ford service department. I had a recall, oil change tire rotation, and 2 concerns to be addressed. The main complaint was the service department having the vehicle for a week and supposedly not being able to duplicate issue. The service department and I both know that was because it wasn't looked at, because the truck did it all the time. So I bombed the email survey. Well I got top notch service then, they picked my truck up and kept it for a week looking into my issue that was always there. Bla bla bla oil leak was from booster pump on back of passenger side head, and shutter issue was bad transmission. Neither things were what was wrong. Mad then, luckily now I'm glad that the extended warranty didn't cover each issue. The oil leak was from cracked valve covers which I told them to check, and the oil was leaking into spark plug hole causing miss fire from spark plug boot being submerged in oil causing a carbon arch on plug. So I almost replaced transmission for nothing and did replace booster for nothing. it and the other parts are at home for proof, this service department is untrained and throwing stuff on vehicles. 1 star rating, should be no stars, I've complained to Ford and this dealership and nothing..........
• September 2023 by Daniel F.
  Chris Dunson, of Vernon Auto Group cancels 2023 Raptor R (VIN 1FTFW1RJ7PFA96839) the day that the vehicle arrives at his dealership after I placed a deposit and waited over one year for the vehicle to arrive. Chris cancels the sale by e-mail! Chris will not respond to me, I have not received my deposit back and he already sold the vehicle. Below are email interactions: From: Chris Dunson [email protected] Sent: Wednesday, August 30, 2023 3:37 PM To: Mr. Fry Subject: Re: Bryan with Vernon Auto Group. Mr. Fry, This address is to a My Montana LLC Vehicle registration. I am not able to do this. The deposit given will be refunded and I we will not be able to continue this sale. Chris Dunson General Manager Vernon Auto Group 940-225-2605 www.vernonautogroup.com [email protected] MY REPLY: From: Mr. Fry Sent: Wednesday, August 30, 2023 3:51 PM To: Chris Dunson [email protected] Subject: Re: Bryan with Vernon Auto Group. Chris Dunson, I placed a deposit and ordered the 2023 Raptor R VIN 1FTFW1RJ7PFA96839 in July of 2022. Waiting over one year for the vehicle to arrive to Vernon Auto Group 3701 US-287, Vernon, TX 76384. On Wednesday, August 30, 2023, the vehicle arrived at Vernon Auto Group, and I was told Vernon Auto Group is refusing to sell me the vehicle, even though I was paying all cash. I was in contact over 30 times with Vernon Auto Group from when I placed the deposit and ordered the vehicle. I completed the build sheet with your sales personnel, I made a deposit, and sent all of my personal information for the order only to have Vernon Auto Group back out on the sale the day the 2023 Raptor R arrived at your dealership, Vernon Auto Group! I would not be upset if this was just a normal vehicle. However, I spent days trying to find an allocation for the Raptor R and waited over a year for the vehicle to arrive at Vernon Auto Group. The purchase was always going to be through an LLC in Montana and there was full disclosure from the beginning. This is bad business. How is Vernon Auto Group going to make this right? Mr. Fry MY REPLY AFTER CHRIS DUNSON DID NOT RESPOND AND HAS MY $$$ From: Mr. Fry Sent: Friday, September 1, 2023 12:00 PM To: Chris Dunson [email protected] Subject: Re: Bryan with Vernon Auto Group. Chris Dunson, I am completely shocked about the unscrupulous business practices of Vernon Auto Group (3701 US-287, Vernon, TX 76384 Phone 940 552-2555). Your "team" at Vernon Auto Group helped me build the 2023 Ford Raptor R VIN 1FTFW1RJ7PFA96839, took my deposit, I waited over 1 year for the vehicle to arrive at your dealership, and then you personally, cancel the sale the same day that the truck arrives! To make matters worse, Chris, you don't call me to cancel the sale; you simply send an email saying that the sale is cancelled. Chris, you have not replied to my email, you have not called me, you already sold the 2023 Raptor R 1FTFW1RJ7PFA96839 to someone else, and have not even refunded my deposit placed over a year ago! I'm completely shocked that Ford Motor Corp. lets Vernon Auto Group represent the Ford name. Chris how are you going to correct your and Vernon Auto Group's unethical business practices and make this right? Mr. Fry
• August 2023 by Jack M.
  My wife and myself were looking for a car we found one at Vernon Auto Group that we liked. We contacted Deiter Brannon a salesperson at the dealership and told him what car we were interested in. The car was at a sister dealership and he contacted them and was informed it was available. He told us we were good to go. And that he had a driver heading to pick it up. About 40 minutes later I received a call that the car had been sold. I was not happy with that but they started looking for another car that fit our needs . With not much luck. There was a car at their lot that was a Little expensive but worked a deal with us that we could not turn down. Thank you Deiter Brannon and Vernon Auto Group.
• July 2023 by Bob Harris
  We broke down on our way home to Florida from Colorado. The folks at Vernon Ford could not have been nicer.They jumped right in to diagnose our problem and treated us like family. They fed us breakfast and gave us a ride to a hotel. Dusty worked on the truck first thing.Chris kept us informed and Mark and the whole crew were super nice. Got us back on our way ASAP! Awesome dealership!!!
• July 2023 by chris harvey
  Certified AAA repair station was what brought me in. Courteous service writers and thorough mechanics bring me back. The only parking for after-hours drop off & pick up is just outside the gates in what is marked as a fire lane, but it worked out.
• July 2023 by Lonnie Rinehart
  Vernon Ford is Fantastic.While I was working in the area we contaminated the fuel system on our F450 and were unable to drive it back to Houston. Chris with Vernon Ford helped me get it to the dealership and get repairs accomplished. He kept me informed of the repair process from the beginning to the end. He was very quick to help with the issue even though the truck was purchased from another dealership. This is not always the case, others seem to put you last or take overly long to get it done. Not so with Vernon Ford. Chris made sure I was treated as his customer and all went very well. The next time we buy, we will make the trip to Vernon to purchase. Customer service is No. 1 here, so customer loyalty should be the same. Outstanding Service department and dealership.
• July 2023 by Ashley Hernandez
  Vernon Auto Group has always gone above and beyond to make sure all of my service needs are taken care of. Customer service is top notch and I couldn’t be anymore thankful for their entire team!
• May 2023 by Jessica Tyra
  We are so thankful for Jr and everything he did when helping us find a car for our daughter. She loves it! This is our second vehicle from Vernon Ford they always go above and beyond.
• April 2023 by Bobby Morrow
  Awesome job Vernon Auto Group. Warranty work performed on time and delivery was great.
• April 2023 by Mike Abney
  I have purchased 4 vehicles from Vernon Ford even though they are an hour from my home town. They have great pricing upfront so you don’t have to negotiate to get a good deal. When you get to the finance department they will offer you some extras but they will not try to cram extra stuff down your throat.
• April 2023 by Shawna Byrd
  Great customer service. Easiest purchase I've ever experience with a vehicle purchase. Everyone we encountered in the dealership acknowledged us and exchanged pleasantries. High recommend.
• April 2023 by Gordon Jankord
  The entire staff including talking with sales were very knowledgeable and friendly. I was in for warranty work and all went well. I will use this dealership to keep my Expedition running in tiptop condition!!
• March 2023 by Z
  Eli & the team were fantastic & very efficient with my time. Bought a new 2023 Outer Banks Bronco and was by far the easiest vehicle transaction I've had. Even though they're a few hours from me it was well worth the drive.