-
January 2024 by Erin
I always have the best experience when I go to this specific location! Paige is so friendly and helpful. She’s very attentive to all my questions and concerns. I strongly recommend asking for her specifically.Such a friendly staff, I’m always greeted kindly by herself or the manager Todd.
-
July 2023 by Linda Gray
We purchased new phones from the store in our local mall. Our sales rep, Mitchell Wilson was very professional, very knowledgeable and very patient and friendly. We were there for a very long due to issues with my carrier and porting over info. Mitchell never got upset or frustrated, stayed very professional. We highly recommend talking with Mitchell for your AT&T phone business.
-
July 2023 by Andrew Strickland
Paige, is SLIMEY, GRIMEY, and UNETHICAL. Be very careful interacting with her. Her practices with in the store are well sub par to any standards of retail or cellular locations. These practices include- Slapping on additional insurance with no discussion whatsoever on multiple lines. ( probably because she struggles to legitimately sell or too lazy).- Stated activation fees would be waived ( nope, just another “feel good” tactic)- Cost discussed for lines were not accurate what so ever. Mind you their plan choice’s are very simple. Although, there were multiple lines she had set the cost as if they were each individual.Ultimately, the reason I am speaking to these encounters is she a LIAR. Upon returning to the store to review billing and have protection removed and ensure line charge was corrected she took no ownership whatsoever. It was like a deer in headlights. Instead she continued to lie and gimmick about her actions making up little stories she’s used before.After leaving the store the second time believing it’s now corrected, out of pure spite she altered the plan to most basic of all not thinking we’d see or notice. We did. That was fixed in a much smarter manner this time that didn’t involve her low level cognitive abilities and little self awareness. Take your business to another location.
-
July 2023 by Google user
We purchased new phones from the store in our local mall. Our sales rep, Mitchell Wilson was very professional, very knowledgeable and very patient and friendly. We were there for a very long due to issues with my carrier and porting over info. Mitchell never got upset or frustrated, stayed very professional. We highly recommend talking with Mitchell for your AT\\u0026T phone business.
-
February 2022 by Judy Bonar
I had a good visit at the A t t store on Navarro in Victoria Every time I go in the employees are friendly and give excellent customer serviceI would like to see class for us who are nor computer savvy. ?
-
May 2021 by Pauline Garza
I have visited the AT&T store at Whispering Creek location, what a waste of time. There is always a person that greets you at the door and is never knowledgeable or at the least able to make a suggestion to help with your problem. My go to store now is the AT&T store at Victoria Mall. I have been there twice this year, today being second time. Today a young man named Tad was very helpful by checking my phone and making several suggestions to help with my problem. The associates at this store are valuable to us the customers. Thank you again Tad.
-
April 2021 by Gabrielle Valdez
Great customer service! We were very impressed with how informative and knowledgeable the gentleman that helped us was. He answered all of our questions promptly and helped us find the perfect accessories for our new phones. Highly recommend!
-
March 2021 by Jose Argueta
There was some young guy in there called tad I think that helped me. He was very good with knowledge on the product and even offered me a great deal for a new line on my account with the phone being free. 100/10 recommend, ask for some guy name Ted.
-
March 2021 by Francisco Herrera
Great customer experience, the staff is very knowledgeable in all devices and helped me get the right plan and phone for me. 10/10 would recommend.
-
March 2021 by Sergio Garcia
Tadeo was great and profession real chill dude lots of positives vibes made me feel welcome nice young man wish the new generation were all like him have a good day
-
December 2020 by Brandon Boyer
I purchased a new phone and watch from here. Was pretty happy with the way the way the transaction was going, but then the sales associates kept texting on her phone and arguing with someone (she was using voice to text on her watch so I could here it) because she was going to be late. This was awkward for me since I was the person she was helping. After about a week I get text saying Welcome to AT&T advantage. They added insurance to both my lines without asking. I decided I didn’t want to do business with them at this point. I returned the watch and had to pay the restocking fee which sucked and got zero remorse from the associate other then “sometimes the system does it”. Just a bad experience overall.
-
December 2020 by Dark_Architect1
Just high school kids that dont want to work.I bought a new phone from them and they refused to help me get it to work. I drove all over town trying to get a at&t store to help me. I took forever to find a store that actuallly takes care of their customers.
-
September 2020 by Jeffery Cliffe
It took 2 hours and all my husbands pictures from his Samsung transferred over to my moms new iphone some how...I guess when my husband walked in it somehow transferred his pictures to my moms phone.My husband's said that's against the law to transfer photos and material from his phone without his permission.
-
July 2020 by Shirley Vondohlen
Rachael was very patient with us and was very helpful, saved the day right before closing.
-
June 2020 by Meosha Dumas
Pls be sure to choose your phone company and store to shop wisely there was a lady here named Racheal and she was not helpful at all for us just a big mistake coming here at all! Rude and unhelpful!
