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July 2025 by Traci Smith
Will never use Crossroad Movers again. My most recent move on 7/2/25 was a disaster! The movers were one hour late due to losing my cell phone number? The move cost me $1500 to move my furniture to Austin. When the guys finally got to my home they stated the list they had did not list half my stuff? I called Susan immediately and questioned her about the list that I did discuss all the items with her. Her movers stated I would have to pay more money and I argued with Susan about the additional cost? Susan stated there would be no additional charge! The movers tore my beautiful leather sectional in several places and stole my barber sheers out of the bag the sheers came in. My furniture was destroyed and before it was so beautiful. Filing a complaint with the better business bureau. I am not happy! 😡😒
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August 2024 by Justin De La Garza
Great service! Thank you
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June 2023 by Cheryl Essig Lewer
The movers were prompt, helpful, professional and Very careful with our furniture, walls and floors. We definitely recommend them if you care about your belongings and home!!
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September 2022 by Morgan Hill
The guys that moved us were awesome! They were very professional and took care of our stuff. Some of our items were very large and difficult to move but they did it. I recommend them to anyone needing help moving.
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June 2022 by Don Moses
I scheduled my move 2 weeks ahead. I had my home 95% packed. I ran out of time and inquired on a Sunday via text to Susan if they could help me pack the rest and break down two beds when they came to move me. I was assured they would take care of everything. After the move was complete, I returned to my old place to do some cleaning. I found that 4 full kitchen drawers, and 3 Kitchen Cabinets and a few other things were completely missed. I took vacation for the move and time was at a premium for me. Spending another two days and loading and unloading my car twice with a 40 minute round trip was a major inconvenience. My two texts to Susan with pictures of all the missed stuff, my packed car and to express my disappointment went completely unanswered. I cannot recommend this company after this experience.
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June 2022 by Gay Taylor
Very satisfied!!! Guys were GREAT!!! I could not have asked for a better experience. I would definitely recommend them. Thank you Susan.
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March 2022 by David B.
Crossroads Movers did an excellent move for me recently. They were courteous, efficient and did the move for me at the price that I was quoted. The gentlemen that actually did the move were very good at what they do! We had no damage to any of our belongings and they had a smile on their faces the whole move. HIGHLY recommend! Thank you Crossroads Movers. David B.
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February 2022 by Tesneem N.
The ladies were great. They were very clear with their communication and what is expected. They even advised against moving on a certain day because the weather forecast indicated possible rain. The lady told me that my furniture would get wet and advised a better day. Though I was moving on Monday 8:30 am, they contacted me on Sunday (their day off) to make sure that we were still on. The movers came at 8:25 am. They had thick covers for the furniture. I moved from first floor to a storage unit. I was the one who boxed everything. But the movers were efficient, careful, and quick. I would use them again.
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December 2021 by BD Adventures
Poor communication and poor customer service. Very difficult to get in touch with and acts as if you are bothering them. I paid $1500 for a one bedroom house move and at least two items were damaged. A couple days later I’m looking at my credit card statement and was charged $1800. A $300 over charge. I would not recommend this moving company
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August 2021 by Alan Ricks
They don’t move to or from third floor apartments.
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June 2021 by Jonell Buckner
Very good moving company. Very pleased with them. Good service.
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November 2020 by David Gamez
Quick movers but showed up 5 hours late and still paid the two hour minimum with a one hour job.
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April 2020 by James Tucker
I’ve moved a lot in my life. Moving companies are a life saver and should eliminate the stress of moving. NOT THESE GUYS!!! I would of had less damaged items if i would of stood at the front door and sling shotted things into the trailer. I had thousands of dollars worth of damage and they done nothing to repair, or replace items. If you are looking for a moving company these are not your best, or fair option.
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November 2019 by Ann Fitzwilliam
Would not recommend this company. Movers took forever to move our stuff, ordered pizza and sat and ate it on our time. When I told the owner, of course she said she never had this problem with her movers, I felt like she was calling me a liar, then joked that they probably used her credit card. Still waiting for someone to come look at damage movers did, its been almost 7 weeks. Every time I call, which has been about 10 times, to find out when someone is coming, to assess the damage, excuses are made and never return my call. I am so not happy with this whole situation. Unprofessional and could careless about this whole situation.
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August 2019 by Patrick
Crossroads Movers cut the stress of moving in half. They were very polite and helpful on the phone and arrived promptly the next morning. The movers were very pleasant to chat with and were very respectful of my property and of my house. I hope I don't have to move again anytime soon but If I do they will be the first call I make.
