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February 2024 by Dennis Lee S.
This place let's you reserve a van for a Saturday pick up and then when you go in earlier in the month to do the paperwork you find out that the person doing the renting does t want to work on a Saturday so you can't have it that day. Friday or Monday, but not when they are open on a Saturday because he doesn't want to work on that day
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January 2024 by Tamika Cunningham
I loved the vehicle that was chosen for me..customer service was great.
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January 2024 by Martha Delano
Very good process and the staff was outstanding.
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January 2024 by Jackie Thomas
Short notice of rental need. Got exactly what I needed fir the next day excursion. Quality vehicle as well. Great customer service to boot!
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January 2024 by Carlos Ortiz
Make a long story short .I reserved a car for the next day. Showed up to the store and nothing available. Was told they would call me withing the next hour.No phone call so decided to go to the store .9 cars and within the hour they were all gone .No phone call no car again .This place sucks .There excuse was we tried calling but went to your voice mail .That's funny because I don't have a voice mail set up on my phone
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January 2024 by Tammy Herchek
Very busy location but the employees work as quickly as possible to get everyone's needs taken care of.
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December 2023 by Lauren Aegerter
Not only did I have to return 10 mins after getting the car bc the tire light was on, but after I drove over 150 miles to Houston I had to refill tire again only to be told by ntb that I have to get the tire replaced on my rental. That was only after going to another enterprise to get a different car only to be told they have none and to go to the airport. So I drove to the next ntb tire location to have not 1 but 3 tires put on. Talk about a waste of my 3 hours. I was credited on my bill but all and all one of the worst car rental experiences of my life.
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December 2023 by Brenda Jacobs
The service was great. Just wish I could book a 15 passenger van through the app for the. Victoria location. I book a van every year and have for the past several years but because I can’t book through the app I don’t get any points.
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October 2023 by Joanna Hill
Nick is an incredible asset to this company. He went above and beyond after had been in wreck headed to our vacation. We wouldn’t have been okay without his kindness, one of the only positive experiences following the wreck. Give that man a promotion!
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September 2023 by Fredrick
Horrible..my family and I rented a vehicle to go out of town. Picked up the rental around 11am and about 4 hours later we were broke down on the side of the highway. Called enterprise corporate office to see if I could get some assistance. They gave me misinformation and just a complete run around all day. They told me, they were going to call the closest branch to have the vehicle switched out. That never happen, it was either: 1. I was out of there coverage area. 2. I needed to be there to sign some paperwork. 3. I need to contact the branch that I rented the vehicle from. For enterprise to be a nationwide service, it is way to difficult to get help when needed. Not only, I lost money for the rental, but my family and I were stranded until the next day. I was very disappointed.
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August 2023 by Sherri H.
Never had a good experience at this Enterprise location. Either they don't have a car, there's a problem with the paperwork, fill out another form, blah, blah, blah. And not only do they not answer the phone, but when I was in the store the employees were making jokes about how "if they wanted the phones answered, corporate was gonna need to hire a receptionist - we're too busy"... Rude and unprofessional. Sad that they're one of the only choices left in town.
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July 2023 by Kodie Bucker
I had rented a car from Houston, TX, the cars check engine light turned on and was driving noticeably bad, I stopped in at the Victoria location unannounced and they took great care of me. Switched out my car quickly with little fuss.
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July 2023 by Jahmiel Koehler
Did nothing to accommodate me after overbooking and giving me misinformation. I asked very specific questions only to get a call back shortly after telling me that my questions were answered incorrectly. Both employees and management could use improvement.
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July 2023 by Sara Cantu
Outstanding service!!..renting a car from enterprise was so easy, booked online picked up my car out the door in 15 minutes....return was easy and quick 10 minutes. The whole experience was fantastic will definitely go with enterprise again.......Thank you!.
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July 2023 by Robert Cooper
The last couple of times I've rented from this location, Will has taken great care of me. Cars have been available and I appreciate the speed in which I am in and out.
